trinks Posted February 22, 2021 Share Posted February 22, 2021 4 days and no response to support ticket..... Link to comment Share on other sites More sharing options...
Haunty Posted February 22, 2021 Share Posted February 22, 2021 I don't really expect or need a response since it is a bug that doesn't stop me from playing. A general "known issue" announcement would be nice though. Link to comment Share on other sites More sharing options...
Ving Posted February 22, 2021 Share Posted February 22, 2021 Well, it's a bug that stops me from playing, unfortunately... I have two statics that are corrupted both in and out of build mode, and one of them has voxel sections appearing in build mode that were deleted weeks ago. I have tickets that have not been answered yet. This is the worst voxel corruption I've seen - even throughout pre-alpha it was never this bad. Someone in the help channel said that the issue should have been fixed today, but I see no change, and no word from NQ. We really need NQ to tell us what's going on: 1) When will it be safe to build again without risking corruption? 2) What about corrupted constructs? Will they be fixed? Or do we have to try and fix them ourselves by adding/deleting voxels? I'd also like to know, but doubt they will tell us... 3) How did this happen? Why are voxel elements that were deleted weeks ago re-appearing? Come on NQ, pls be open about this, it's a game-breaking issue for some of us. Link to comment Share on other sites More sharing options...
trinks Posted February 23, 2021 Share Posted February 23, 2021 and just found another spot on the base with voxel issues might look like its meant to be there but when you step inside the building the wall returns to normal. this is a new area that has been noticed today Link to comment Share on other sites More sharing options...
Atmosph3rik Posted February 23, 2021 Share Posted February 23, 2021 4 hours ago, Ving said: Well, it's a bug that stops me from playing, unfortunately... I have two statics that are corrupted both in and out of build mode, and one of them has voxel sections appearing in build mode that were deleted weeks ago. I have tickets that have not been answered yet. This is the worst voxel corruption I've seen - even throughout pre-alpha it was never this bad. Someone in the help channel said that the issue should have been fixed today, but I see no change, and no word from NQ. We really need NQ to tell us what's going on: 1) When will it be safe to build again without risking corruption? 2) What about corrupted constructs? Will they be fixed? Or do we have to try and fix them ourselves by adding/deleting voxels? I'd also like to know, but doubt they will tell us... 3) How did this happen? Why are voxel elements that were deleted weeks ago re-appearing? Come on NQ, pls be open about this, it's a game-breaking issue for some of us. Have you cleared your cache? I have definitely been seeing these issues lately too. But only with voxels that i've added or deleted very recently. And only outside of build mode. Link to comment Share on other sites More sharing options...
trinks Posted February 23, 2021 Share Posted February 23, 2021 54 minutes ago, Atmosph3rik said: Have you cleared your cache? I have definitely been seeing these issues lately too. But only with voxels that i've added or deleted very recently. And only outside of build mode. cache clear doesnt help affects multiple clients aswell Link to comment Share on other sites More sharing options...
BlindingBright Posted February 23, 2021 Author Share Posted February 23, 2021 6 hours ago, Haunty said: I don't really expect or need a response since it is a bug that doesn't stop me from playing. A general "known issue" announcement would be nice though. It literally caused one of our members to be trapped in a return to surface bug due to the ground area they were in being bugged/returned to a previous state. Likewise it has been widespread since they announced they were doing maintenance and to expect voxel weirdness for 15 minutes. We literally watched an area of our base revert parts of it to two months ago. We have hundreds of constructs in this area, so it's probably affecting us more than most.... Link to comment Share on other sites More sharing options...
trinks Posted February 23, 2021 Share Posted February 23, 2021 literally just saw this on discord era5orToday at 6:10 PM Whats with all the voxel render issues, half of our corp base is now full of voxel render errors, and chunks of land re-appearing Link to comment Share on other sites More sharing options...
Snipey Posted February 23, 2021 Share Posted February 23, 2021 12 hours ago, BlindingBright said: It literally caused one of our members to be trapped in a return to surface bug due to the ground area they were in being bugged/returned to a previous state. Likewise it has been widespread since they announced they were doing maintenance and to expect voxel weirdness for 15 minutes. We literally watched an area of our base revert parts of it to two months ago. We have hundreds of constructs in this area, so it's probably affecting us more than most.... This is the wildest one of the cores Link to comment Share on other sites More sharing options...
blundertwink Posted February 23, 2021 Share Posted February 23, 2021 this is "cutting-edge" tech 6 years in the making for sure From 2017: Quote This news comes as the company is preparing to launch their Alpha version; currently expected by the end of Q4 2017. 4 years later...still working on the alpha, still trying to get voxels working, still unable to support the dwindling customers that are paying for the game. i hope your ticket gets addressed before the turn of the century, but they'll probably just tell you to clear cache and then look into it for another few weeks. Link to comment Share on other sites More sharing options...
Ving Posted February 24, 2021 Share Posted February 24, 2021 I just logged in to the PTS and many of the holes / corrupted areas on our constructs in Live are also holes / corrupted on PTS, even though the PTS snapshot is from weeks (possibly months) ago. Strange that we see voxels reverting to old versions of constructs on Live the same week they launch an old snapshot of the game on the PTS... Link to comment Share on other sites More sharing options...
Fra119 Posted February 24, 2021 Share Posted February 24, 2021 4 hours ago, Ving said: I just logged in to the PTS and many of the holes / corrupted areas on our constructs in Live are also holes / corrupted on PTS, even though the PTS snapshot is from weeks (possibly months) ago. Strange that we see voxels reverting to old versions of constructs on Live the same week they launch an old snapshot of the game on the PTS... [Stranger things theme intensifies] Link to comment Share on other sites More sharing options...
trinks Posted February 25, 2021 Share Posted February 25, 2021 bump an update would be nice Link to comment Share on other sites More sharing options...
Revelcro Posted February 25, 2021 Share Posted February 25, 2021 On 2/23/2021 at 10:16 AM, Snipey said: This is the wildest one of the cores This bug is eating our city.... Link to comment Share on other sites More sharing options...
blundertwink Posted February 25, 2021 Share Posted February 25, 2021 it's a good thing DU (apparently) doesn't require an active sub to keep playing, because NQ doesn't seem all that interested in supporting it. did they even send an obligatory "our engineers are looking into it" reply? you know, the reply that takes all of 45 seconds to copy/paste? i don't care if they only have one person working support, after 7-8 days there should be some reply. the stability of the game is supposed to improve as it nears release. Between voxel corruption and the same exploits popping up again, i am doubting that DU will ever be a stable product at its core. i mean, they've had six months to stabilize the basics of the game they already spent 6 years on. after all this time, the most fundamental features (building / mining) should be near-flawless. there's no conceivable excuse for this level of problem at this stage of the product. Link to comment Share on other sites More sharing options...
BlindingBright Posted February 25, 2021 Author Share Posted February 25, 2021 7 minutes ago, ShippyLongstalking said: it's a good thing DU (apparently) doesn't require an active sub to keep playing, because NQ doesn't seem all that interested in supporting it. did they even send an obligatory "our engineers are looking into it" reply? you know, the reply that takes all of 45 seconds to copy/paste? i don't care if they only have one person working support, after 7-8 days there should be some reply. the stability of the game is supposed to improve as it nears release. Between voxel corruption and the same exploits popping up again, i am doubting that DU will ever be a stable product at its core. i mean, they've had six months to stabilize the basics of the game they already spent 6 years on. after all this time, the most fundamental features (building / mining) should be near-flawless. there's no conceivable excuse for this level of problem at this stage of the product. I just turned on auto-renew yesterday to keep supporting the game, then instantly turned it off. Without telling me or prompting me the game charged my account for a year of service... when I originally signed up for 3 months. Fairly sure that's not legal.... but I won't touch the legal aspects because that seams to be the only reason any thread on the forums gets closed. blundertwink and Revelcro 2 Link to comment Share on other sites More sharing options...
blundertwink Posted February 25, 2021 Share Posted February 25, 2021 3 minutes ago, BlindingBright said: I just turned on auto-renew yesterday to keep supporting the game, then instantly turned it off. Without telling me or prompting me the game charged my account for a year of service... when I originally signed up for 3 months. Fairly sure that's not legal.... but I won't touch the legal aspects because that seams to be the only reason any thread on the forums gets closed. Don't let them keep that money. Contest the charge with your credit card company. They tend to give subscription-type billing much higher scrutiny. I expect Xsolla will try to contest and say the charge is valid, but give your credit card provider as much information as possible and hopefully they side with you. At that point NQ will have to pay a fee, too, which will hopefully raise some eyebrows and get them to fix their awesomely shitty billing system. Link to comment Share on other sites More sharing options...
le_souriceau Posted February 25, 2021 Share Posted February 25, 2021 1 hour ago, ShippyLongstalking said: did they even send an obligatory "our engineers are looking into it" reply? you know, the reply that takes all of 45 seconds to copy/paste? i don't care if they only have one person working support, after 7-8 days there should be some reply. Question of CMing torments me since Alpha and brought upon me even some troubles. As I understand it, its more of some twisted internal policy to "not waste time on peasants", then real lack of stuff or ability to provide forum/discord presence of CMs. Granted, as usual with NQ, thing is absolutly not transparent (we do know who doing what, fired, on vocation, kidnapped by aliens etc.) On paper we have 4 CMs. At least Naunet role initialy was stated exactly to work more directly with people, maybe something changed. At any case, considering how tiny is our community and volume of this forum, realisticly, 1 CM can easly cover almost every topic (even with some posting and participation) in 2 hours on average day, some days much less. Generaly, CMs now more in fire team mode on "legal issues" or something like that or some extreame verbal violence. Link to comment Share on other sites More sharing options...
Revelcro Posted February 25, 2021 Share Posted February 25, 2021 1 hour ago, BlindingBright said: I just turned on auto-renew yesterday to keep supporting the game, then instantly turned it off. Without telling me or prompting me the game charged my account for a year of service... when I originally signed up for 3 months. Fairly sure that's not legal.... but I won't touch the legal aspects because that seams to be the only reason any thread on the forums gets closed. Thats seriously messed up. Link to comment Share on other sites More sharing options...
Thomsult Posted February 25, 2021 Share Posted February 25, 2021 Hello, I recently had the same problem as you, I have a lot of voxels that no longer appear when I load my station, how can we solve this problem thank you Link to comment Share on other sites More sharing options...
blundertwink Posted February 25, 2021 Share Posted February 25, 2021 1 hour ago, Thomsult said: Hello, I recently had the same problem as you, I have a lot of voxels that no longer appear when I load my station, how can we solve this problem thank you Lame. What sucks is that it seems to affect people with larger constructs. Unfortunately, you can't solve the problem. Game just doesn't work sometimes, haha. There's no idea when NQ will come around to offer a fix or if they ever will. Unfortunately, NQ doesn't put much priority on supporting paying customers. Just how it is. BlindingBright 1 Link to comment Share on other sites More sharing options...
blazemonger Posted February 25, 2021 Share Posted February 25, 2021 This is just NQ preparing to use this voxel issue as a "non repairable" issue that will require a full wipe. which they desperately want to do but feel they need an excuse for. The spin will be they worked "tirelessly" for days to try and correct the problem but can't. It took so much of their time they could not even find 1 minute to acknowledge and communicate the issue. Link to comment Share on other sites More sharing options...
CptLoRes Posted February 26, 2021 Share Posted February 26, 2021 20 hours ago, blazemonger said: This is just NQ preparing to use this voxel issue as a "non repairable" issue that will require a full wipe. If NQ is unable to do basic service and maintenance without losing voxel DB integrity (only the most important asset in the entire game) at this stage, then a wipe would be the least of their problems.. Lethys and blundertwink 2 Link to comment Share on other sites More sharing options...
Knight-Sevy Posted February 26, 2021 Share Posted February 26, 2021 On 2/25/2021 at 9:15 PM, Thomsult said: Hello, I recently had the same problem as you, I have a lot of voxels that no longer appear when I load my station, how can we solve this problem thank you This kind of bug is urgent to correct ... You are going to lose the PvE players while you haven't let the PvP players have fun yet. Link to comment Share on other sites More sharing options...
blazemonger Posted February 26, 2021 Share Posted February 26, 2021 4 hours ago, CptLoRes said: If NQ is unable to do basic service and maintenance without losing voxel DB integrity (only the most important asset in the entire game) at this stage, then a wipe would be the least of their problems.. While true, I would also not at all be surprised if this is the case. Link to comment Share on other sites More sharing options...
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