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Community Manager
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About NQ-Naerais

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    Community Manager

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  1. Have you had a windows update recently? We are seeing some issues from that, otherwise please DM me your ticket number please.
  2. Access to the game has a higher ticket priority than some bug issues. You shouldn't be waiting too long.
  3. https://support.dualthegame.com/hc/en-us ticket is probably best. Though a non working fresh install is an issue Sorry you're having it.
  4. I don't have a lot of details to share just yet but we will release it in a blog when ready. We ARE working on a revamp to the FTUE (or First Time User Experience) to make it quicker and easier to get through so that you can get to playing or join friends faster. We know parking is an issue at the markets and we're working on a long term solution, for now however we only have temporary fixes. We are aware this is a major pain and are working on it. That goes beyond just the markets but 'stuff' left laying around in general.
  5. As we stated, this is not currently a priority. That said, I appreciate the link you provided and have shared it with the team.
  6. THE FUTURE OF DU We’ve seen a lot of positive feedback following the release of our devblog series on the future of DU. We’re thankful to our community for the great feedback and encouragement. We’ve collected what seem to be the most burning questions following the publication of the blogs and wanted to do a follow-up to address them the best we can. Not all questions have an answer at this point, and we’ll try to fill in the gaps as we’re able in future communications. Are you going to launch the game in 2021? Realistically speaking, we have too much to do with the time
  7. No change to the current plan (or lack thereof) depending on your perspective We currently do not have immediate plans to add NPCs, but we're considering it for post launch options.
  8. Just a quick reminder, RMT (Real Money Trading) is not permitted and is a bannable offence (just for those who were considering a new career ) Let's also keep the criticism to the game, not each other Thanks!
  9. Unfortunately there is currently no reasonable way for that to happen. It is a topic of discussion we have in house though. Cross your toes!
  10. I think some valid points have been made across the board here, however this thread is revolving more about rights to speak. We are an open forum and all are welcome, but let's keep it constructive please. No attacks. I don't feel like this thread is going to recover, so I am going to lock it.
  11. We did an update recently, it may be affecting you. If it continues, please open a support ticket so that we can try troubleshoot it with you: https://support.dualthegame.com/hc/en-us
  12. All opinions are welcome. As has been pointed out, sometimes a new player's vision or the early game play, or understanding of the game in general, etc. There are always lots of angles So, while I appreciate the sentiment to what you are saying, it doesn't help us design any better to only look at one segment of player.
  13. PART THREE: FINDING THE FUN In this third and final segment of this series, we’ll take a look at Dual Universe gameplay and how we’re aiming to improve it. There’s a delicate balance to strike between staying as true as we can to the original vision, making smart design and production choices, taking players’ feedback into consideration, and creating more opportunities for community engagement. The game needs to be challenging but, most of all, fun. It can be a tall order sometimes, but not an impossible goal. This is far from being a comprehensive list of everything
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