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NQ-Naerais

Community Manager
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Everything posted by NQ-Naerais

  1. Sorry to hear you're having trouble Please contact our support team: Support@novaquark.com
  2. Watch the story of the first colony as they touch down in this new land of the far reaches of space, in the opening cinematic of Dual Universe. The game's Beta is releasing on August 27, 2020, with an accessible subscription of $6.99/month. Watch now: Discuss below!
  3. If someone gifts a beta key you can still access at that point
  4. Please try the link above, your account shows access so you should be able to download from your profile to get started.
  5. It shows you do have access, did this change since you posted this? You should see Alpha NDA section in blue if so.
  6. Did you subscribe using a discount code? I'm just trying to figure out what happened here for you. I verified the notes in your last ticket, and don't want to post there here for your privacy. You can PM me if you need. Let's get you sorted out
  7. Whether you're new to Dual Universe, or a veteran looking to brush up on their knowledge about the game, we hope you find our new series, 'Tips and Tricks', to be helpful in your journeys. In today's episode, we'll be looking at Nanocrafting, which helps players construct sub-components for elements, using the game's recipe system. We'll be featuring lots more great content, including more tips and tricks videos. Be sure to follow us on YouTube, and discuss this video with your fellow Noveans here on our official forum or Discord! View episode #1 here: https://youtu.be/cBuSfShc-Mc
  8. Thanks! I'll escalate these. We did have some issues over the past week with the new accounts, which I believe has been resolved. But we may need to manually fix your account.
  9. I just wanted to check in with you and see if you have resolved your issues with your account? If not, let me know your ticket number please.
  10. I'm a little late to this party, but this is a known issue. Rest assured, only YOU see the email address on that screen. Once you're in game it will display your character name Sorry for any panic attacks this causes.
  11. Welcome aboard It will be just one server for everyone
  12. For those who missed today’s livestream, we debuted the latest episode of our popular Dev Diary series. But fear not, because we have all the great new and upcoming features available now on our YouTube channel. This month’s Dev Diary looks at the nanoformer market, new recipes, warp drives, and more! Check it out below: https://youtu.be/Nl4JAUERwlI And be sure to subscribe to our Twitch channel for upcoming livestreams and VODs.
  13. This Thursday at 11 am EST / 3 PM UTC we’ll be holding our second Twitch live-stream Q&A, with JC returning and answering more questions from the community regarding the recently released Alpha version 3.1. In particular, there will be an emphasis on the use of warp drives and surrogates in Dual Universe, so be sure to join the stream, grab a snack, and ask any questions you may have. Preceding the live Q&A will be an exclusive first look at the latest Dev Diary, featuring lots of cool new features coming to Dual Universe, including...well, you’ll just have to join us live this Thursday! Join here: https://www.twitch.tv/dualuniverse
  14. We're having some issues with the payment platform for some folks. If it persists, please open a ticket here: https://support.dualthegame.com/hc/en-us
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