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Community Manager
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Everything posted by NQ-Naerais

  1. When in doubt the support queue will always have a response (though it can be a short wait). If you're still having issues, I'd recommend and welcome you to join our Discord. Look for players marked as 'Community Helpers' but also check out the new player channel for help. Welcome aboard! Discord: https://discord.com/invite/dualuniverse Support Queue: https://support.dualthegame.com/hc/en-us
  2. All ships from the shop should get you around Alioth ok, but they may need some upgrades and changes to get you beyond. If you're truly stuck you can reach out to our support team (support.dualthegame.com) but I recommend talking to other players. Many of them do have small ships they'll let you try out to get a better feel for what can be done. Don't forget that everything in DU can be manipulated, you can build a ship that meets your needs with a little coding and building Good luck! Oh, and welcome home!
  3. Hi Teso9! I'm afraid I am also not entirely sure I understand your request. Are you able to reword/summarize what it is you'd like to see? Thank you!
  4. I'll admit to a soft spot for farming games I mean, I still lament about not having my coffee shop yet! Happy to pass this along.
  5. A greener Alioth for all... I know we've seen this idea in the past, but I'll make sure it's on the suggestions list. Thanks!
  6. This is the behavior we see in the industry I'm afraid
  7. I'm not certain, but I'll poke around in the settings. I think it only pops up when you have multiple pages to the thread.
  8. Gambling in game is fine. The line we have is real world money/financing/digital coin etc being involved. That's a big no, no. But we've seen some really amazing builds in game gambling in game assets - totally fine. Have at it, and don't upset the pit bosses!
  9. There are a few bugs in the tutorial for sure As noted above, we are actually redoing them almost entirely, shorter and more compacted training and information. But thank you for taking the time to report them! Also.. welcome aboard!
  10. Pets come at release as per the Kickstarter, and our road map delays have been explained in recent blogs. I'm sorry if it doesn't meet your expectations, but we're being as clear about that as we can be.
  11. Glad it got resolved and thank you for the details. We're currently reworking a lot of the tutorials, so I will pass that info onto the devs working on it. Stay dry!! And welcome aboard
  12. I bought the art team some windex, let's see if it works.
  13. Definitely frustrating, try ping a gm in the GM channel with @gm - if no response please open a ticket. Can you provide any other details on what happened leading up to it please?
  14. I realize this is a hot spot for those affected but we have already stated we're doing what we can but it is not a priority for us with the current task list. I know it's frustrating to hear something that once worked no longer does, but that doesn't change the reality of what we can do about it right now. There is nothing new for us to say on it right now. We are continuing to look as we're able, but that is all we have promised, and all we're able to do right now.
  15. Backend fixes will always be happening. We are working on getting the Mission system out as soon as we can however, future features won't be too far behind.
  16. Dear Noveans, We’d like to take a moment to talk about the communication on the forums and in Discord. We appreciate the passion each of you bring to our community and don’t want to diminish it; however, we’ve seen an increase in negativity, specifically attacks, unconstructive complaints, and disrespect to fellow players and our team. This is not okay. We’ve always invited community members to speak their minds. We’d like to remind everyone that we require a certain level of decorum and respect. Participants in our community areas (forums, Discord, and our social media accounts) are expected to voice criticism and concern constructively and communicate with courtesy and respect. This is a warning that we won’t tolerate attacks on staff, volunteers, or members of this community. If you can’t play nice, and with respect, then this isn’t the community for you. With love, SpaceMom
  17. This week we will be making some visible changes across the community areas of Dual Universe. While this is primarily affecting our forums, some changes to the community in general are included: Forum restructuring and clean up EULA and Code of Conduct updates Additional improvements on the way Enforcement Bored Boards: The forums will be getting an overhaul over the next couple of weeks including the reduction and closure of some of the less active forum areas as well as an amalgamation of some of the remaining ones. This should help new and returning members of the community find the information they seek more quickly. We will be relocating some rarely-used sections into a read- only archive. In addition, we will be cleaning up the sea of pinned posts. We may have developed a pinning addiction in the past, we’re ready to move on from that now. We realize changing a community layout can feel overwhelming and chaotic, we are hoping to reduce the clutter and make it easier to get what you’re looking for faster! This isn’t the only plan we’re working on, but more on that later. We will also be reopening the moderator application in the coming weeks. If you’ve ever wanted to get your mod on, this will be the time to apply. The Legal Stuff (EULA and Code of Conduct): We have updated sections of the EULA and Code of Conduct to make it clear that we will not tolerate real money trading (RMT) within Dual Universe. Please take a few moments to review the changes. Idea Box (forum): We know there have been some recent concerns specific to this forum and we would like to address them. First up, and most importantly, we want to thank everyone who has posted in the Idea Box. You have provided our team with hours of entertainment, amazing suggestions and wonderful creativity; however, we have heard a rising number of complaints about not seeing those ideas manifest within the game. We assure you that every idea is read, but not every idea can be implemented. And remember that game development takes time. A lot of time. Because we have so many ideas coming at us from the Idea Box, the UpVote page and more, we would like to remind and reassure you that our team is currently focused on the existing game plan and updating it to make sure that the performance is solid and that the game is fun to play. As we’ve said in recent blogs, you may not see a lot of obvious changes frequently, but we are hard at work behind the scenes. We are going to restrict the Idea Box for the immediate future to feedback regarding the existing game loops and elements only. This is not to say we won’t look outside of that, but at this time we have a backlog of content and ideas and need to focus on the existing mechanics. Once we've cleared the backlog, we'll be in a better position to consider suggestions. Enforcement: Now that the adaptation period of post-alpha and post-NDA lift is behind us, we are going to put more emphasis on the enforcement of our policies and tighten the consequences for people violating them. We are doing that in the spirit of continuing to build a welcoming and tolerant community of players. Until then, thank you for your patience and patronage.
  18. Some great (and detailed) feedback in here! Sharing with the team. Thank you
  19. We know the tutorial is a bit.. shall we say long? And yes, it is totally being revamped but is still a bit of a ways off. It will be shorter, more to the point to get folks playing quickly and into the world with (or without) friends.
  20. As above, possibly after release
  21. Yep! We've got a new system we're trying out while we work on a better (permanent) solution. You can read up on it here:
  22. PVP is still coming, but definitely happening. We'll share details closer to the launch of that feature
  23. We've made a few passes to help clean up and continue to do so. You can read about the latest clean up effort here: We do realize these are temporary solutions and not the most effective. We're working on better long term solutions.
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