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NQ-Nyzaltar

Community Manager
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About NQ-Nyzaltar

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    https://dualthegame.com

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    France
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  1. Hi everyone! Sorry for the late reply! So to answer your questions... @Vyz Ejstu 1) and 6) Aphelia is dematerialized in the simulation. She doesn't forbid anything as long as it is not an attempt to impact/attack her own integrity. However, she won't facilitate nor encourage any violence. That's also why colonists haven't any hand weapon given to them once you "wake up" in the simulation. Consider that a loophole exists as colonists really wanting to resort to violence can bypass this interdiction by making constructs with weapons. It's up to you to take into account only everything you had so far in-game, or to include in your story what will be possible/available with Alpha3 coming soon. 2) Alpha team members can interact to the limit explained in the 2nd special rule for this NovaWriMo Contest: "The contender can write about conflicts, however, it should only involve fictional opponents/organizations, not real players or organizations run by real players (to avoid any disagreement between the players mentioned about how the narrative direction is going)". At the very least, if several Alpha team members interact in a story, you must make sure beforehand that all the involved ones agree with the direction taken by your story. 3) No, pets aren't included in the Alpha simulation. 4) It's a bit like the film Matrix: They don't "log out". They sleep in the simulation to be fully immersed in it. 5) You can consider that if wildlife is in the simulation for storytelling purpose, it would be quite similar to what you find on Earth (don't go overboard on that point though, as it's not something that will get a very strong focus in the game, at least for now), based on Aphelia's database knowledge. 7) Physical limitations in terms of travel would be the whole Helios system. Players can't go outside this solar system in the simulation, just as it is currently in-game. @Keejhle Many things currently in game are subject to change a lot until the official release. You can present that by adding a narrative disclaimer about "Aphelia's virtual simulation" not being representative of the "real world" in which the players will land once the official release is reached. Regarding "mysteries"... Yes, they are mysteries in the virtual simulation, and that might be obviously source of many questions: are those "mysteries" really put there by Aphelia just to test the colonists adaptability skills (in any case, it will be the official answer she will give them)? Will there be similar mysteries in the "real world" they will land on? If so, how can Aphelia know so much about said mysteries without having been over there first? We hope this answer your questions. If you have other questions, don't hesitate to ask! Best Regards, Nyzaltar.
  2. ... Or maybe because we did what we promised (try our best to help solving this situation) ? 🙄 Xsolla staff doesn't read this forum and solving payment issues can take several days. To our knowledge, you were the first to experience this kind of issue among thousands of pledgers. We can understand the situation was frustrating but it was an exceptional case (despite what you may think). Sometimes there are a series of issues that lead to unbelievable situations and you were just very unlucky. Anyway, we're glad your issue has been solved. The topic is now going to be locked. P.S: Yes, we already know that making a MMORPG is a huge undertaking. Best Regards, Nyzaltar.
  3. Hi @Lepus You received an answer here on Saturday (two days ago), that we are investigating on the incident. We understand that is probably not the answer you wanted, but you did receive one nonetheless. Moreover, as you can imagine, investigating during a weekend is not the best moment to get a quick answer. In the meantime, could you send to our Customer Support a proof of your payment from your bank, mentioning the company which received the payment (it could help in the discussion with Xsolla) ? Last but not least, we don't want any backer to feel frustrated or cheated and we will do our best to solve the problem. However, you have to understand, that no, Novaquark is not responsible for the issue and here is why: - Novaquark has no involvement in the payment process and has made a partnership with Xsolla precisely due to the fact that Novaquark is a game development studio and has no expertise in payment solution development (we would have handled this ourselves if we could). - Xsolla is in charge of the whole payment solutions and is responsible if any issue occurs on that level (if the issue doesn't come from your bank). This company is paid in exchange of that service. They offered you to use Multibanco and an issue came out of it. So yes, the responsibility is fully on their side, not Novaquark. It's not putting the blame on them, these are just facts, and responsibility regarding transactions is part of their contract. That being said, as mentioned above, we will try our best to help in solving this situation. Best Regards, Nyzaltar.
  4. Hi @Lepus We're sorry to hear about your transaction problem. The Novaquark team doesn't "pass the blame" to Xsolla. Xsolla is just in charge of processing all the payment transactions for Dual Universe and their customer support is in charge of solving issues related to the said transactions. Novaquark's customer support can't - unfortunately - solve this kind of issue. Moreover, it's Xsolla's policy to interact directly with the customers who might have a transaction issue. That being said, we will investigate on our side about why your payment went to a company called PPRO Financial Ltd. It's the first time we hear about this kind of issue and as far as we know, it should have been a direct transaction between your bank and Xsolla... On your side, could you please check if the payment going to PPRO Financial Ltd has nothing to do with a possible agreement with your bank for transactions going outside Europe or online payment? Best Regards, Nyzaltar.
  5. Dear Noveans, NovaWriMo is back this year, with a new theme! You can find the complete rules here, and ask your questions (if you have any) in the same topic ! Best Regards, The Novaquark Team.
  6. Hi everyone! The NovaWriMo Contest is back! What is NovaWriMo? For those who don't know what this is about, here's a quick explanation: NovaWriMo is a writing contest inspired by "National Novel Writing Month" (NaNoWriMo), which usually starts in November and lasts for roughly one month. NovaWriMo is a very similar contest, but with a twist; the writing contest is related to Dual Universe, and it's not strictly tied to the month of November. 2019 Theme: Pre-Alpha, Alpha, and Beta phases of Dual Universe are also part of the game lore! How’s that possible? Simple; it represents virtual simulations run by Aphelia while all the colonists are still deep in their cryogenic sleep during their interstellar travel. Quite similar to the virtual simulation in the film ‘The Matrix’, except that the colonists are aware of it, understand that it’s a temporary situation, and that they will walk out of it at some point (the official release). They don’t have steel pikes plugged into their brains either! Special Rules for this theme: The contender can write anything about what his character (or his organization) is doing during the Alpha phase, or what he will do once upcoming features are officially announced on the roadmap will be implemented in game. In that second case, we would advise to wait until the updated roadmap is released (which should happen very soon). That's the reason why we made the Contest duration slightly longer this time, so you don't have to worry about rushing your story. The contender can write about conflicts, however, it should only involve fictional opponents/organizations, not real players or organizations run by real players (to avoid any disagreement between the players mentioned about how the narrative direction is going) It should be clear with the rules mentioned above but in order to confirm it clearly: No alien creatures should be involved in the story. Lore sources for reference: The Official Dual Universe Lore Bible The short story written by Alain Damasio The mods of the novel by Alain Damasio mentioned in the beginning of this post, some info here and here too The Backstory Page of the official website Some more recent information. (If you spot an inconsistency between the different sources, the Official Lore Bible should be considered authoritative). Writing Rules: The text should have a word count between 3,000 and 5,000 words. The contest starts today, Friday November 29th, 23:00 UTC. It will end on Monday January 13th, 23:00 UTC. The story should be on the chosen theme (see above). You must submit your text in the form of a PDF file and you must attach it to a dedicated topic (with the tag [NovaWrimo2019] in the title) you created in the "Novaquark Archives" forum section. The PDF file must not exceed 500 kb in size. You must also send your file in Word or .txt format to both NQ-Nomad and NQ-Nyzaltar to be eligible. You can do so by private message on the forum. By submitting a fanfiction with the tag [NovaWrimo2019] in the topic title, the poster will explicitly cede author rights to Novaquark. While these texts won't be sold in any form, they may be used (fully or partially) as promotional materials or in marketing campaigns for Dual Universe. For more information, please read our "Terms of Use" and our EULA. You also must accept and respect the legal conditions bound to your Dual Universe account (the aforementioned game's EULA, but also the Terms of Use, Privacy Policy, and NDA if relevant). Your submission must be written in English. Physical violence should be limited (No gore or similar things). Verbal violence and cursing is tolerated but should be limited and not gratuitous. Explicit sexual content isn't allowed. Hate speech toward specific people, ethnic groups, or religions isn't allowed. A non-native English writer can seek help from a native English speaker to polish the text in English. The native English speaker must be aware that it can help only on a volunteer basis: he won't be eligible for any reward. If a non-native English writer seeks help from a native English speaker, he/she must submit the complete text before proofreading. Once his/her text is proofread, he/she will have to keep both pre-proofread and post-proofread versions of the text available on the forum. If several people collaborate on a story, please be aware that only the individual submitting the entry on the forum will be eligible to win any prizes or awards. We will not have group prizes available. Because the juries are completely different, a participant may win a Novaquark prize and the Community prize. You may submit multiple entries, however, you may only win one Novaquark prize. If an entry does not meet all of the requirements for eligibility (text size not observing the word count, missing the deadline by a few days, etc.), the author won't be considered as eligible for the Novaquark and the Community prizes. However, it may still be considered as a participant to the contest. It will be up to the Novaquark team to decide on a case by case basis. Late entries will not be eligible for either the Novaquark or Community prizes, but will still be considered as participants. A gentle reminder, rather than a rule; please consider the reading comfort of your future readers by formatting your text in a way that makes it easily readable (make sure to put some space between your paragraphs, etc.) Winners: There will be three winners selected by the Novaquark team. There will be one winner selected by the Community (Community members will vote for their favorite story). Prizes: Novaquark 1st Prize: 3 Beta Keys + In-game title "NovaWriMo 2019 Winner: Gold" Novaquark 2nd Prize: 2 Beta Keys + In-game title "NovaWriMo 2019 Winner: Silver" Novaquark 3rd Prize: 1 Beta Key + In-game title "NovaWriMo 2019 Winner: Bronze" Community Prize: In-game title "Famous Writer". Good luck everyone! Best Regards, The Novaquark Team.
  7. Hi everyone, As Yamamushi said, there won't be a MeetUp during the MIGS event. Unfortunately, there wasn't enough people potentially interested. Sorry for the last minute notice. Best Regards, Nyzaltar.
  8. As we're considering to make a meetup at Montreal during MIGS (Montreal International Gaming Summit), we need to know who would like to attend this MeetUp in advance. Please complete the poll above if you're available and want to go to such meeting. Thank you in advance for your anwers! Best Regards, Nyzaltar.
  9. (Update: November 12th, 2019: detailing the content that will be released before the end of the year) Dear Community, We heard your feedback regarding our communication that wasn't as regular during the past months than it was before, in addition of a few miscommunication incidents. That's why we decided to plan several events to catch up and address that topic before the end of the year: For those who have questions (or concerns) about Dual Universe or Novaquark, we've just opened a dedicated thread here (as many questions may be related to subjects under NDA, and we can't check beforehand, we had to put the forum thread in a section under NDA. If you're not a backer and you have questions on topics that aren't under NDA, feel free to contact NQ-Nomad and/or NQ-Nyzaltar by private message on the forum, and they wil transmit them to the team). No question is taboo. Although we can't promise to give a clear and detailed answer for each question, we will try our best to reply as much as we can. Here is the content related to communication we plan to release before the end of the year: - a video presenting the updated roadmap. - a Dev Diary video showing the recent progress on the game development - a PodCast where we will try to answer the most pressing matters (based on the questions posted in the dedicated thread). - an AMA event where we will try to answer to the remaining questions. - a Kickstarter update. We can't give specific dates for all of this content yet, but all will be released before the end of the year. Best Regards, The Novaquark Team.
  10. Hi everyone! We are going to deploy a brand new Authentication Bot - developed entirely by Novaquark - on Discord in the coming weeks to simplify the life to new backers in the Community, as well as facilitating the work of the Discord volunteer Discord Moderators. The news is important for both new comers and veteran community members, as authentication to NDA Discord sections will change drastically! You can find the complete news here. Don't hesitate to give your feedback in this forum thread, below this forum post! All feedback is welcome! Best Regards, The Novaquark Team.
  11. Dear Tacotuesday, We interrupted the test sessions for two weeks because a big part of the team was "out of office" and it was communicated in a newsletter beforehand. So as the service was temporarily interrupted and communicated to the backers, it was unlikely that there would be people in urgent need of support. Now you asked on the forum during a Saturday why you hadn't have a reply yet by the Customer Support. You get an answer the following day, on a Sunday. As an indie studio, with our budget and infrastructure, we believe we are trying our best to keep our community informed and follow up any issue that could arise. We agree that we could always improve and as the game will develop, the team will too. Now you will have a reply from our customer support, even if it feels too long by your standards despite these circumstances. Best Regards, Nyzaltar.
  12. Hi @TACOTUESDAY Many members of the team were on holidays during the past two weeks. So the response time on support tickets may have been affected. You will get a reply as soon as possible. Sorry for the inconvenience. Best Regards, Nyzaltar.
  13. Hi everyone! You may have already seen it but we launch the Community Survey 2019 two days ago on the official website. If you haven't filled the Community Survey yet, please take it when you will have time. It takes only 5 minutes to complete it, and it will help the Novaquark team a lot to know you better and see what are your expectations for each kind of in-game activity. You can take the survey here. Thank you so much for your help! Best Regards, The Novaquark Team.
  14. Hi everyone! More news about the Gamescom 2019 MeetUp: - The meeting hour will be at 20:30 (local time), on Wednesday, August 21st. - We have only 4 more seats available for the MeetUp! So if you're interested to join us for the MeetUp at Cologne, don't wait to register until the deadline... - We are considering (not 100% sure yet) doing a MeetUp in October in Paris during the Paris Gamesweek 2019 for those who can't join us at the Gamescom. If it happens, it would be most likely either on Wednesday, October 30th or Thursday, October 31st. Best Regards, Nyzaltar.
  15. Hi everyone! Here is more information about the Gamescom MeetUp 2019 (and we need some from your side too ) If you plan to join us at the Gamescom MeetUp 2019 in Cologne (Germany) on Wednesday, August 21st in the evening, please complete the form below. We need to make sure to book enough seats for the members of the Community in advance. You have until Sunday, August 17th to register in the form. Please register as soon as possible as we can't guarantee to have a booked seat for everyone who will register after this day. In order to make your booked seat valid, you will need to have a Dual Universe account beforehand. >>> Gamescom MeetUp 2019 Inscription Form Like last year, the MeetUp will take place at the "Ludwig im Museum Restaurant" (near the Cathedral in Cologne). To find the exact address of the restaurant, here is the google map link. At this MeetUp, you'll be able to meet the following members of the Novaquark team: NQ-Sophon (JC Baillie), CEO NQ-LowDegree, Senior Server Engineer NQ-Helvetica, UI/UX Designer NQ-Nomad, Live Ops & Community Manager NQ-Nyzaltar, Social Media & Community Manager NQ-Oli, PR & Marketing Manager Best Regards, Nyzaltar
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