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Community Manager
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About NQ-Nyzaltar

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  1. Hi everyone! We are going to deploy a brand new Authentication Bot - developed entirely by Novaquark - on Discord in the coming weeks to simplify the life to new backers in the Community, as well as facilitating the work of the Discord volunteer Discord Moderators. The news is important for both new comers and veteran community members, as authentication to NDA Discord sections will change drastically! You can find the complete news here. Don't hesitate to give your feedback in this forum thread, below this forum post! All feedback is welcome! Best Regards, The Novaquark Team.
  2. Dear Tacotuesday, We interrupted the test sessions for two weeks because a big part of the team was "out of office" and it was communicated in a newsletter beforehand. So as the service was temporarily interrupted and communicated to the backers, it was unlikely that there would be people in urgent need of support. Now you asked on the forum during a Saturday why you hadn't have a reply yet by the Customer Support. You get an answer the following day, on a Sunday. As an indie studio, with our budget and infrastructure, we believe we are trying our best to keep our community informed and follow up any issue that could arise. We agree that we could always improve and as the game will develop, the team will too. Now you will have a reply from our customer support, even if it feels too long by your standards despite these circumstances. Best Regards, Nyzaltar.
  3. Hi @TACOTUESDAY Many members of the team were on holidays during the past two weeks. So the response time on support tickets may have been affected. You will get a reply as soon as possible. Sorry for the inconvenience. Best Regards, Nyzaltar.
  4. Hi everyone! You may have already seen it but we launch the Community Survey 2019 two days ago on the official website. If you haven't filled the Community Survey yet, please take it when you will have time. It takes only 5 minutes to complete it, and it will help the Novaquark team a lot to know you better and see what are your expectations for each kind of in-game activity. You can take the survey here. Thank you so much for your help! Best Regards, The Novaquark Team.
  5. Hi everyone! More news about the Gamescom 2019 MeetUp: - The meeting hour will be at 20:30 (local time), on Wednesday, August 21st. - We have only 4 more seats available for the MeetUp! So if you're interested to join us for the MeetUp at Cologne, don't wait to register until the deadline... - We are considering (not 100% sure yet) doing a MeetUp in October in Paris during the Paris Gamesweek 2019 for those who can't join us at the Gamescom. If it happens, it would be most likely either on Wednesday, October 30th or Thursday, October 31st. Best Regards, Nyzaltar.
  6. Hi everyone! Here is more information about the Gamescom MeetUp 2019 (and we need some from your side too ) If you plan to join us at the Gamescom MeetUp 2019 in Cologne (Germany) on Wednesday, August 21st in the evening, please complete the form below. We need to make sure to book enough seats for the members of the Community in advance. You have until Sunday, August 17th to register in the form. Please register as soon as possible as we can't guarantee to have a booked seat for everyone who will register after this day. In order to make your booked seat valid, you will need to have a Dual Universe account beforehand. >>> Gamescom MeetUp 2019 Inscription Form Like last year, the MeetUp will take place at the "Ludwig im Museum Restaurant" (near the Cathedral in Cologne). To find the exact address of the restaurant, here is the google map link. At this MeetUp, you'll be able to meet the following members of the Novaquark team: NQ-Sophon (JC Baillie), CEO NQ-LowDegree, Senior Server Engineer NQ-Helvetica, UI/UX Designer NQ-Nomad, Live Ops & Community Manager NQ-Nyzaltar, Social Media & Community Manager NQ-Oli, PR & Marketing Manager Best Regards, Nyzaltar
  7. Hi Oninous and welcome in the Dual Universe community! We know it's a bit frustrating to wait for validation to post on the forum, but this is the safest way to keep the forum clean from all spammers and advertisers that have nothing to do with the game. Beside, once your first post is approved, you don't need any validation anymore. Best Regards, Nyzaltar.
  8. @shaake Talking about Real Life Politics is not allowed in Dual Universe. No matter how it is presented, making a parody of Real Life Politics IS a way of talking about Real Life Politics. Therefore, the organization has been deleted. Please avoid to create such type of organization in the future. Best Regards, Nyzaltar.
  9. Bonjour @CaptainGeek Comme indiqué dans les règles du forum postées ici, il est demandé de ne pas faire de "Necroposting" (répondre à des sujets n'ayant pas eu de nouvelle réponse depuis près de 2 mois). Une des raisons principales est d'éviter de ressortir des sujets qui ne sont plus d'actualité, où sur lesquels la situation a radicalement évolué (comme c'est le cas ici) et générer de la confusion au sein de la communauté. Comme l'a mentioné MikeBuke, il y a déjà des initiatives communautaires francophones. On peut également trouver la réponse officielle la plus à jour sur le sujet ici. Nous informerons naturellement la communauté francophone dès que nous aurons plus d'infos sur le sujet. Dans la mesure où tout a été dit sur la question pour le moment et que ce fil de discussion aurait dû reposer en paix depuis quelques mois, il va être verrouillé Cordialement, Nyzaltar.
  10. Yes, and that's why this topic is going to be closed, now that an updated reply has been given Best Regards, Nyzaltar.
  11. Ce sujet a évolué depuis 2016. Il est prévu une version française pour la sortie officielle du jeu. Une section de forum entièrement en français est à l'étude (comme ça le sera aussi pour toutes les autres langues dans lesquelles le jeu sera traduit). Nous ne pouvons pas encore donner de date sur le déploiement d'une telle section, mais patience, la chose finira par arriver Cordialement, Nyzaltar. -------------------------------- This topic has evolved since 2016. A french version is planned for the official release of the game. A forum section entirely in French is considered (as it will be considered as well for all other languages in which the game will be localized). We can't give any ETA yet regarding the French forum section opening, but be patient: it will happen eventually Best Regards, Nyzaltar.
  12. Hi everyone, This discussion is going nowhere. Everything has been already said on the topic and continuing would only lead to stir up conflict between those who think the situation is unfair and those who think it's normal to adapt. To sum up one last time: PC Gaming industry has a long history of replacing/upgrading components in very short cycles (4-5 years) due to technological breakthrough, to stay up-to-date. However it's true that during the recent years, there have been less technological breakthroughs on the CPU side, reducing the need of replacing CPU. While it's a comfortable situation on many levels, keep in mind that it's not the "normality" but the exception in the PC Gaming history. The technological stagnation (at least CPU-side) for so many years is a first. At some point, technological breakthroughs will force you to upgrade your PC if you want to play games that will use the most advanced technologies available (unlocking opportunities that weren't possible before). It has always been like that, and it will continue to be like that (even if it will be at a slower pace). It's true that AVX instructions requirement weren't specified during the Kickstarter campaign. It has been a miscommunication on our side as it was decided from the beginning to use them (these instructions help A LOT regarding performances in a full voxel-based environment) and we recognize that. That's why it's a legitimate reason to contact the Customer Support for a refund. However, we think it's a mistake to see the situation just as "I won't change my PC rig just for Dual Universe", because sooner or later, other games will ask you to have a more recent hardware. It's just a matter of time. If it's not AVX instructions, it could be something else. There was no intention of deceiving or trapping backers here. The dev team genuinely thought that, by the time Dual Universe will be released, CPUs from 2012 or older will be replaced by gamers with more recent ones, especially as the team never marketed Dual Universe with low end specs (even during the Kickstarter). That being said, if you plan to keep an old CPU from before 2012 at least two more years, and don't plan to play DU because of that, that's totally your right and you should contact our Customer Support. Now the topic is going to be closed as the original question has been answered in detail, and repeating arguments again and again will add nothing constructive on the topic. Best Regards, Nyzaltar.
  13. Like last year, we are organizing a MeetUp in Cologne (Germany) during the event of the Gamescom. It will be an opportunity to meet JC and several members of the Novaquark team to discuss about Dual Universe! Please indicate which evening you will be available The poll will close next Tuesday, June 11th, as we have to book the restaurant quickly. (More info about the event coming soon ) Best Regards, Nyzaltar.
  14. Hi everyone! With the test session starting today (Thursday, May 30th) at 14:00 UTC, you will be able to enter the Puzzle Game Building Contest! We presented quickly what is the concept of the contest in this announcement two weeks ago. You can also find the complete rules over there. (to be able to read them, you need to be logged and have Alpha access). However, we felt it was necessary to give some more insight about the possibilities with Interactive Elements. That's why JC, with the help of NQ-Wzrd, made a Puzzle Building Tutorial. It explains the basics with an up to date video. Moreover, as the Contest duration will be quite short, we've decided to give to everyone (even those not actively participating to the Contest) a few Interactive Elements of each kind. The Elements you received are just a starting point. You could use more by crafting more or trading more with other players. Happy building! The Novaquark team.
  15. Dear Alpha Testers, We are glad to announce a new Contest coming next week, starting Thursday, May 30th! This time the theme will be about “puzzle games”, made with Interactive Elements. LUA scripting will be authorized, but it won’t give an edge on the winner selection: the main criteria to win the Contest will be creativity, originality, and aesthetics. Full Contest Rules will be posted next week, just before the Test Session. We can’t wait to see all the puzzles, contraptions and escape rooms you’ll design! Also, we said last week there will be a time extension for the test session this week. With the Contest coming, we thought it would be more relevant to do it next week, as this will give you more time for the Puzzle Game Contest! If you’re not familiar yet with Interactive Elements, here is the video presenting the main ones: (Disclaimer: The video is a bit old so graphics are not representative of the current graphics in the game anymore, but the gameplay related to Interactive Elements presented in this video still globally applies in-game). The Novaquark Team.
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