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NQ-Nyzaltar

Community Manager
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About NQ-Nyzaltar

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    Community Manager

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    https://dualthegame.com

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    France
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  1. Dear Noveans, We launched the Space Station Building Contest at the end of last year. The constest has ended in March this year and we can only say that we are absolutely amazed by the space stations that have been submitted! Kudos to all contestants. We really have a hard time to choose the winners among all the participants. In order to share with the whole community a glimpse of what has been accomplished, we just made a quick showcase of the best Space Stations on our official YouTube channel! Best Regards, The Novaquark team.
  2. Dear Community members, As announced in the news available here, we are glad to welcome a new Community Manager in the team! She will be the Community Manager at Novaquark Montreal, which means we will now be able to cover more time zone. We are really happy to have her on board! Give a warm welcome to NQ-Naerais! Best Regards, Nyzaltar
  3. Dear Community members, A few changes are happening in the Community Team at the moment and it's necessary to make some clarifications about it: - For those who remember NQ-Nunc, if it wasn't clear, he has left the team for quite some time now. - NQ-Nomad is still there, but is investing a significant amount of time in many internal tasks related to live operations and project management. - I'm still there, obviously, but I have to divide my time between reporting the community feedback, working on some internal tasks, as well as working on some projects for the future that should lead to some QoL on tools at the disposal of the Community (more info on that later ). - NQ-Naerais has joined the team this week! If you want to say "Hi", you can do it in this forum thread. We know a fair number among you wanted more interaction with the Community Management team, and some changes are planned in the (very) near future on that topic! Best Regards, Nyzaltar.
  4. Hi Jonesy, Welcome in the Dual Universe community! Regarding your statement "I will never pay to play a game in alpha test for $60.00 ever": It's totally fine, really. If you don't want to support a game in development and prefer to buy and enjoy games only when they are in a more or less complete state, we - at Novaquark - totally understand: those who currently support us do so in order to help us finance the game. In return, they got a fair amount of months of playtime that they will be able to use at official release, and they have access to early stages of development, where they can give their feedback and help to improve/shape the game. We totally get it's not for everyone. If you just want to enjoy a finished game, we respect your choice and it's indeed better to wait until official release. Regarding the statement "Nerf should not even be a word admitted in the gaming community": That's your point of view and we respect it, but we tend to disagree on that topic. "Buffing" or "Nerfing" is part of the continuous challenge of having a well balanced game. No dev succeeded (and probably never will) in making a game perfectly balanced from the start, because games nowadays can reach such game depth and/or complexity that it is virtually to anticipate every situation. Starting from there, buffing and nerfing are necessary adjustments that need to be done during the game life. Not nerfing overpowered features/skills/talents might just make flee more players from the game than addressing the issue, because the game might feel then too easy and the players become bored if there is no challenge anymore, or because it might feel unfair in a PvP game for players not using the said overpowered features (and don't want to use the same Meta that everyone else) feeling disavantaged. We hope you'll understand Novaquark's stance on those topics, just as we respect yours. Best Regards, Nyzaltar.
  5. Hi everyone! With the Alpha 3 deployment around the corner and the RDMS implementation, we had to make significant changes in the background by connecting organizations data available on the Community Portal to the organizations data that will be available in-game. As it is a "Work in Progress", the Community Portal will switch in "Read Only" mode for the time being, to limit the probability of technical issues. During this transitional period, All management actions for the organizations will be done in-game. You will also note that the number of legates per organizations isn't displayed anymore. We are aware the situation isn't ideal, but it's a temporary and necessary step. Update: Wednesday, January 22th, 16:15 UTC What's the current situation? To be clear: - Posting/Editing News have been deactivated on the Community Portal. - It will still be possible to post/edit News on the Community Portal through the in-game User Interface (assuming you have the proper rights to do such thing). - Posting/Editing News will remain in a minimal state for the time being (only simple text. HTML code for formating options and image insertion will came back later). - Posting/Editing News directly through the Community Portal should come back at a later stage. - The "Join Organization / Accept application" feature remains active. - The applications pending before the maintenance today should still be there after. - Features such promoting or demoting a member will now exclusively in-game (as the process may now involve other game mechanics). - Displaying the number of legates on the Organization Ranking page has been deactivated (as an intermediary step of the coming changes in the future). What's coming in the future? (please keep in mind that the features described below are work in progress and might change before their release) Organization Ranking by the number of Active Members. As the Community Portal will evolve, we plan to display the number "Active Members" and the number "Honorary Members" for each organization in the future. The Organization Ranking will be done by the number of Active Members in decreasing order. What will be "Active Members" and "Honorary Members"? "Honorary Members" accounts will be accounts that have joined an organization on the Community Portal but haven't access to the game. "Active Members" accounts will be accounts that have joined an organization on the Community Portal and have access to the game. Accounts joining an organization directly in-game will be automatically validated as "Active Members" in an organization. Only "Active Members" will be eligible to legate status, as most organization management actions will be only possible in-game. Why planning this? This is planned for two reasons: 1) To give a better visibility for newcomers regarding the activity potential of each organization (which can impact the decision of joining one organization or another). 2) To discourage unfair practices such as creating ghost accounts and making them join an org to inflate artificially its size (and get undeserved visibility). Best Regards, The Novaquark Team.
  6. Alright. Things are getting a bit out of hand here. @xlDvSlx @DvS_UK Thinking that the DAC system is "Pay to win" is your opinion and it's your right to think that way, even if many people here disagree with you. However, it's strange that you start a crusade right now on the monetization model as you claimed to be a long time follower of the game. If you are a long time follower, then you know we never hid what the monetization model was going to be and said it right from the beginning (the Kickstarter Campaign in 2016). If you disagreed on the monetization model, it would have been perfectly understandable to not support the game. Why starting a crusade on this topic now? If you realized what the monetization model was going to be just now or recently, then maybe the real issue here might be "this game is not for you". In that case, please contact the customer support at support@novaquark.com for such kind of topic. The monetization model has been debated many times, and the Novaquark team has already explained in length why we were going with this one. For the record, this monetization model has also been adopted by some of the biggest MMORPG, such as World of Warcraft (through the WoW token system, which is exactly the same thing as the DACs) and as far as we know, there hasn't been a huge uproar stating this system is "pay to win". The original definition of "Pay to Win" is the following: it implies you have a system where you can get a specific advantage only by paying. If an advantage can be obtained by playing the game, then, by the original definition, it's not "Pay to Win". Of course all is question of common sense and equilibrium here: if the way of obtaining the said advantage is grinding an incredible amount of hours, making it virtually impossible or irrelevant to get it by playing then yes, it might be considered pay to win in disguise. But we are nowhere near this situation in Dual Universe (or else, you're welcome to give very specific examples, and not vague assumptions. The examples you have given so far are just too vague to be considered as such). On the opposite side of the spectrum, the expression "Pay to Win" have been used and exaggerated many times over the years. There has been excess on both sides. In any case, starting to say "some people should be shot down", for whatever reason it may be, is a no go and a direct breach with the forum rules. Also, resorting to personal attack and/or provocations toward those who don't agree with you is just an invitation for trouble and another breach of the forum rules. This is the first and last warning. While your post started in an attempt to convince people from your point of view (which is fine), it quickly escalated in provocations and nothing really constructive. So we ask you to change the way you discuss with other community members on the forum (stop being provocative), or your posting rights may be removed (temporarily at first, and possibly in a definite way if you insist in this behavior). This topic has derailed enough and will now be locked. Best Regards, Nyzaltar.
  7. Hi everyone. As some of you may wonder why this topic has been locked, here are some clarifications: As much as it is unacceptable to spam/derail an org recruitment thread just to taunt/harass the one who posted the said thread, it's also unacceptable to start a forum thread with the global idea of "You don't know what PvP is, let me teach you" (because this is how it can be interpreted). It's a highly provocative way of starting a discussion (whether it's intentional or not), and it clearly does not invite to constructive replies. @Daphne Jones You should really have stick to your point 1 (explaining what is your vision of PvP is totally understandable) and refrain of posting your point 2 (even if you put "imo"). PvP vision varies from one player to another. You have a vision of PvP. Other players may have a different one. Don't put all PvP Combat players in the same bag and give them the nastiest intentions they don't necessarily have, or it will become a self fulfilling prophecy: if you put everyone in the same bag, why would they act differently as you already put them in the same category? If you want to unify them against you, you're indeed using the best manner to achieve this goal. If it's not your goal, now is probably the time to reconsider how you communicate with them. Furthermore, we already asked you to stop provocating PvP players by calling them "sociopaths". Calling them "mentally ill" fall in the same category. It's just as provocative as PvP players calling "Carebears" those who are not interested in PvP. This is a the second warning (for people from both sides). Next time, we will start give temporary forum bans (and permanent ones if a temporary ban doesn't prove to be enough to some people involved). We are totally aware that on some other game forums, it's something normal to taunt each other, and "bathing in carebear tears" is a common activity. This might be a deliberate choice and/or became one goal of those forums. We won't judge or comment on this topic here. It's a choice like any other and the dev teams are entitled to manage their platforms as they see fit. That's why we will give here a clear reminder of what is exactly the current goal of the official Dual Universe forum: As stated in the forum rules, you're not supposed to be provocative, meaning: this forum is a neutral ground. This is a platform to have constructive discussions to help improving the game, not to impose one's vision and/or denigrating others' visions. You are free to expose your vision, of course, but not to attempt enforcing it by denigrating the others. You may also have some (in-character or out-of-character) grudges with some community members, but if this is the case you're expected to leave all this at the forum's doorstep. If it's too difficult, just ignore the people you don't like and don't reply to their topics. Don't start provocations or add oil on an already existing fire, or you might be affected by moderation actions (even if you're not the one who started the trouble). We hope you'll understand Novaquark's stance on this matter. One final note regarding the narrative that "PvP Players will hunt players who are completely unprepared" is kind of a biased way of presenting the real situation: Players not interested in PvP will have safe zones where they will be able to have various activities without risking being bothered by PvP Combat players. If they want to explore outside of the safe zones, they are implicitly accepting the risks and should prepare accordingly. If they don't, and get caught, it's on them. If they don't want to take any risk of being engaged in PvP, then they shouldn't go outside of the safe zones. On the opposite, if they're taking risks and prepare accordingly, bigger rewards will await for them. In the end, it's their choice, and the choice they made comes with consequences. Because players will have a choice, it's not accurate here to say that PvP Combat will be "non-consensual". On that topic, Dual Universe is already far more Non-PvP friendly than games like EVE Online (where you have to explore space even to mine the most basic ore, and where you can be attacked). Best Regards, Nyzaltar.
  8. Hi everyone! Sorry for the late reply! So to answer your questions... @Vyz Ejstu 1) and 6) Aphelia is dematerialized in the simulation. She doesn't forbid anything as long as it is not an attempt to impact/attack her own integrity. However, she won't facilitate nor encourage any violence. That's also why colonists haven't any hand weapon given to them once you "wake up" in the simulation. Consider that a loophole exists as colonists really wanting to resort to violence can bypass this interdiction by making constructs with weapons. It's up to you to take into account only everything you had so far in-game, or to include in your story what will be possible/available with Alpha3 coming soon. 2) Alpha team members can interact to the limit explained in the 2nd special rule for this NovaWriMo Contest: "The contender can write about conflicts, however, it should only involve fictional opponents/organizations, not real players or organizations run by real players (to avoid any disagreement between the players mentioned about how the narrative direction is going)". At the very least, if several Alpha team members interact in a story, you must make sure beforehand that all the involved ones agree with the direction taken by your story. 3) No, pets aren't included in the Alpha simulation. 4) It's a bit like the film Matrix: They don't "log out". They sleep in the simulation to be fully immersed in it. 5) You can consider that if wildlife is in the simulation for storytelling purpose, it would be quite similar to what you find on Earth (don't go overboard on that point though, as it's not something that will get a very strong focus in the game, at least for now), based on Aphelia's database knowledge. 7) Physical limitations in terms of travel would be the whole Helios system. Players can't go outside this solar system in the simulation, just as it is currently in-game. @Keejhle Many things currently in game are subject to change a lot until the official release. You can present that by adding a narrative disclaimer about "Aphelia's virtual simulation" not being representative of the "real world" in which the players will land once the official release is reached. Regarding "mysteries"... Yes, they are mysteries in the virtual simulation, and that might be obviously source of many questions: are those "mysteries" really put there by Aphelia just to test the colonists adaptability skills (in any case, it will be the official answer she will give them)? Will there be similar mysteries in the "real world" they will land on? If so, how can Aphelia know so much about said mysteries without having been over there first? We hope this answer your questions. If you have other questions, don't hesitate to ask! Best Regards, Nyzaltar.
  9. ... Or maybe because we did what we promised (try our best to help solving this situation) ? 🙄 Xsolla staff doesn't read this forum and solving payment issues can take several days. To our knowledge, you were the first to experience this kind of issue among thousands of pledgers. We can understand the situation was frustrating but it was an exceptional case (despite what you may think). Sometimes there are a series of issues that lead to unbelievable situations and you were just very unlucky. Anyway, we're glad your issue has been solved. The topic is now going to be locked. P.S: Yes, we already know that making a MMORPG is a huge undertaking. Best Regards, Nyzaltar.
  10. Hi @Lepus You received an answer here on Saturday (two days ago), that we are investigating on the incident. We understand that is probably not the answer you wanted, but you did receive one nonetheless. Moreover, as you can imagine, investigating during a weekend is not the best moment to get a quick answer. In the meantime, could you send to our Customer Support a proof of your payment from your bank, mentioning the company which received the payment (it could help in the discussion with Xsolla) ? Last but not least, we don't want any backer to feel frustrated or cheated and we will do our best to solve the problem. However, you have to understand, that no, Novaquark is not responsible for the issue and here is why: - Novaquark has no involvement in the payment process and has made a partnership with Xsolla precisely due to the fact that Novaquark is a game development studio and has no expertise in payment solution development (we would have handled this ourselves if we could). - Xsolla is in charge of the whole payment solutions and is responsible if any issue occurs on that level (if the issue doesn't come from your bank). This company is paid in exchange of that service. They offered you to use Multibanco and an issue came out of it. So yes, the responsibility is fully on their side, not Novaquark. It's not putting the blame on them, these are just facts, and responsibility regarding transactions is part of their contract. That being said, as mentioned above, we will try our best to help in solving this situation. Best Regards, Nyzaltar.
  11. Hi @Lepus We're sorry to hear about your transaction problem. The Novaquark team doesn't "pass the blame" to Xsolla. Xsolla is just in charge of processing all the payment transactions for Dual Universe and their customer support is in charge of solving issues related to the said transactions. Novaquark's customer support can't - unfortunately - solve this kind of issue. Moreover, it's Xsolla's policy to interact directly with the customers who might have a transaction issue. That being said, we will investigate on our side about why your payment went to a company called PPRO Financial Ltd. It's the first time we hear about this kind of issue and as far as we know, it should have been a direct transaction between your bank and Xsolla... On your side, could you please check if the payment going to PPRO Financial Ltd has nothing to do with a possible agreement with your bank for transactions going outside Europe or online payment? Best Regards, Nyzaltar.
  12. Dear Noveans, NovaWriMo is back this year, with a new theme! You can find the complete rules here, and ask your questions (if you have any) in the same topic ! Best Regards, The Novaquark Team.
  13. Hi everyone! The NovaWriMo Contest is back! What is NovaWriMo? For those who don't know what this is about, here's a quick explanation: NovaWriMo is a writing contest inspired by "National Novel Writing Month" (NaNoWriMo), which usually starts in November and lasts for roughly one month. NovaWriMo is a very similar contest, but with a twist; the writing contest is related to Dual Universe, and it's not strictly tied to the month of November. 2019 Theme: Pre-Alpha, Alpha, and Beta phases of Dual Universe are also part of the game lore! How’s that possible? Simple; it represents virtual simulations run by Aphelia while all the colonists are still deep in their cryogenic sleep during their interstellar travel. Quite similar to the virtual simulation in the film ‘The Matrix’, except that the colonists are aware of it, understand that it’s a temporary situation, and that they will walk out of it at some point (the official release). They don’t have steel pikes plugged into their brains either! Special Rules for this theme: The contender can write anything about what his character (or his organization) is doing during the Alpha phase, or what he will do once upcoming features are officially announced on the roadmap will be implemented in game. In that second case, we would advise to wait until the updated roadmap is released (which should happen very soon). That's the reason why we made the Contest duration slightly longer this time, so you don't have to worry about rushing your story. The contender can write about conflicts, however, it should only involve fictional opponents/organizations, not real players or organizations run by real players (to avoid any disagreement between the players mentioned about how the narrative direction is going) It should be clear with the rules mentioned above but in order to confirm it clearly: No alien creatures should be involved in the story. Lore sources for reference: The Official Dual Universe Lore Bible The short story written by Alain Damasio The mods of the novel by Alain Damasio mentioned in the beginning of this post, some info here and here too The Backstory Page of the official website Some more recent information. (If you spot an inconsistency between the different sources, the Official Lore Bible should be considered authoritative). Writing Rules: The text should have a word count between 3,000 and 5,000 words. The contest starts today, Friday November 29th, 23:00 UTC. It will end on Monday January 13th, 23:00 UTC. The story should be on the chosen theme (see above). You must submit your text in the form of a PDF file and you must attach it to a dedicated topic (with the tag [NovaWrimo2019] in the title) you created in the "Novaquark Archives" forum section. The PDF file must not exceed 500 kb in size. You must also send your file in Word or .txt format to both NQ-Nomad and NQ-Nyzaltar to be eligible. You can do so by private message on the forum. By submitting a fanfiction with the tag [NovaWrimo2019] in the topic title, the poster will explicitly cede author rights to Novaquark. While these texts won't be sold in any form, they may be used (fully or partially) as promotional materials or in marketing campaigns for Dual Universe. For more information, please read our "Terms of Use" and our EULA. You also must accept and respect the legal conditions bound to your Dual Universe account (the aforementioned game's EULA, but also the Terms of Use, Privacy Policy, and NDA if relevant). Your submission must be written in English. Physical violence should be limited (No gore or similar things). Verbal violence and cursing is tolerated but should be limited and not gratuitous. Explicit sexual content isn't allowed. Hate speech toward specific people, ethnic groups, or religions isn't allowed. A non-native English writer can seek help from a native English speaker to polish the text in English. The native English speaker must be aware that it can help only on a volunteer basis: he won't be eligible for any reward. If a non-native English writer seeks help from a native English speaker, he/she must submit the complete text before proofreading. Once his/her text is proofread, he/she will have to keep both pre-proofread and post-proofread versions of the text available on the forum. If several people collaborate on a story, please be aware that only the individual submitting the entry on the forum will be eligible to win any prizes or awards. We will not have group prizes available. Because the juries are completely different, a participant may win a Novaquark prize and the Community prize. You may submit multiple entries, however, you may only win one Novaquark prize. If an entry does not meet all of the requirements for eligibility (text size not observing the word count, missing the deadline by a few days, etc.), the author won't be considered as eligible for the Novaquark and the Community prizes. However, it may still be considered as a participant to the contest. It will be up to the Novaquark team to decide on a case by case basis. Late entries will not be eligible for either the Novaquark or Community prizes, but will still be considered as participants. A gentle reminder, rather than a rule; please consider the reading comfort of your future readers by formatting your text in a way that makes it easily readable (make sure to put some space between your paragraphs, etc.) Winners: There will be three winners selected by the Novaquark team. There will be one winner selected by the Community (Community members will vote for their favorite story). Prizes: Novaquark 1st Prize: 3 Beta Keys + In-game title "NovaWriMo 2019 Winner: Gold" Novaquark 2nd Prize: 2 Beta Keys + In-game title "NovaWriMo 2019 Winner: Silver" Novaquark 3rd Prize: 1 Beta Key + In-game title "NovaWriMo 2019 Winner: Bronze" Community Prize: In-game title "Famous Writer". Good luck everyone! Best Regards, The Novaquark Team.
  14. Hi everyone, As Yamamushi said, there won't be a MeetUp during the MIGS event. Unfortunately, there wasn't enough people potentially interested. Sorry for the last minute notice. Best Regards, Nyzaltar.
  15. As we're considering to make a meetup at Montreal during MIGS (Montreal International Gaming Summit), we need to know who would like to attend this MeetUp in advance. Please complete the poll above if you're available and want to go to such meeting. Thank you in advance for your anwers! Best Regards, Nyzaltar.
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