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NQ-Nyzaltar

Community Manager
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About NQ-Nyzaltar

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    Community Manager

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    France

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  1. NQ-Nyzaltar

    Official Discord FAQ

    Hi Everyone, We heard that some of you have concerns after the announcement of the Community Discord becoming the Official Discord. So we are providing a short FAQ to address those concerns: What if a Discord admin suddenly goes rogue and does something horrible on the Discord (such as deleting it and/or leaving?) While very little has changed on how the Discord is run, there has, however, been one important change: the ownership has been transferred to Novaquark staff. As we can’t have multiple accounts owning a Discord, the owner is now NQ-Nomad. As a Novaquark employee, he has the complete trust of the rest of the team. You can check this here. Having Community Members as moderators is a problem. What if some start abusing their power with their role? Discord is something running 24h/24 7d/7. Moderators being proactive community members is far from being something new. A lot of Discords (even official ones) and forums have community members as Moderators. Current moderators have our trust. As far as we know, no abuse of power has yet occurred. However, nobody is perfect and in the case of a conflict arising (due to misunderstanding or personal grudge), there’s still the possibility to contact Novaquark staff (through the forum or customer support) to address the situation and find a solution to the problem. However, before contacting Novaquark staff for such issue, please check the 2 following things: You have tried your best to solve the issue with the moderators first. You are sure the problem is real (bring facts and evidence, not hypotheses, assumptions or rumors). I won’t come on a Discord where I am obliged to use an Authentication Bot made by a Community Member. What if this Community Member does shady things with the authentication Bot, like gathering personal data from users for himself? We trust Yamamushi, as in two years, he has given us no reason to doubt his integrity. However, if this can reassure you: before making the Discord Official, the script has been reviewed by a member of our team, NQ-Illustra. Moreover, the script is open source and its content can be found publicly here (so it would become difficult to make shady things without being noticed). However, as Novaquark is now responsible to what happens on the Discord, it makes sense that as a general rule, any addition/modification made by any Community Member (and you’re welcome to contribute) to the current script will need a validation from the Novaquark’s team before being implemented. Regarding potential issues about data gathering and GDPR infraction: The data gathered is exclusively public: the Bot is only able to collect data that you decided to display on the forum, so no information you’re unwilling to share is gathered. That’s also why you can’t be recognized as a backer on Discord as long as your backer status is hidden. As this system is not perfect, we plan in the future to change the way it works, with an API that will simplify the connection and authentication between your Dual Universe account and your Discord account to get access to channels under NDA. Basically, the Authentication Bot will just ask the API if a DU account has already access to the game or not, without trying to get any more information. Why an Authentication Bot is the right way to do it: The community will grow and giving the access manually to NDA channels on Discord for each player is just simply not a reasonable long-term solution. When Alpha launches, we will have something along the lines of 6000 new backers having access to the game. Moreover, if the process is automated, it will guarantee impartiality and no human error possible. We hope these answers will alleviate the concerns you may have. If you want to give your feedback or if you have some remaining concerns, please discuss it in this forum thread. Best Regards, The Novaquark team.
  2. Hi Everyone, Feel free to give your feedback (and remaing concerns if you have some) in this thread after reading the Official Discord FAQ there. Best Regards, Nyzaltar.
  3. NQ-Nyzaltar

    Blocking follower

    @Dhara Here's the way to prevent anyone from following you, if you don't want. Go to your forum profile page and click on "Options" in the field "Followers". However, there is no current solution to block a specific person from following you. Best Regards, Nyzaltar.
  4. NQ-Nyzaltar

    Xsolla Capital Joined the Party!

    Hi there, To clarify things, here's an official statement from Novaquark: - Xsolla Capital has not invested in Dual Universe so far. - Xsolla is just the current payment partner of Novaquark, handling financial transactions related to pledges. Nothing more, nothing less. In addition, here are some facts: - Lockethot made a statement without linking to clear, unambiguous sources. - Even the links he refers to do not prove anything (for example, https://xsollacapital.com/ proves that Xsolla Capital has invested in "Life is Feudal", not "Dual Universe"). - Just to give the whole context: it might be a coincidence but "Lockethot" is one of the two pseudonyms used to start a smearing campaign toward Dual Universe on Reddit and YouTube, posting fake IGN reviews (without - of course - any link to the original source), that has been moderated since then. The current topic being not aggressive, we will give the benefit of the doubt and gives a chance to "Lockethot", as long as he respects the forum rules. @Lockethot While not aggressive, this topic is full of misinformation. Here is a first warning as spreading misinformation is not accepted. There won't be a second one. For the same reason, this topic is going to be locked. Best Regards, Nyzaltar.
  5. NQ-Nyzaltar

    Gamescom 2018 MeetUp!

    Hi everyone! Here's an update on the MeetUp taking place on Thursday, August 23rd, in Cologne: 1) More members of the Novaquark team will join us for the MeetUp! For those coming to see us on site, you will be able to meet: NQ-Sophon (JC Baillie) NQ-Entropy NQ-Spiral NQ-Nyzaltar NQ-Nomad NQ-Oli NQ-Diesel 2) As an experimental test, we will try to organize a Live Stream (about 1-hour duration max). As we don't force anyone to be filmed, There will be two tables (one that will be filmed during the stream, and one that won't be). As we don't know yet if all the conditions required will be met, if it's not possible, we will make at least a video that will be uploaded on YouTube later (again, only those who are ok to appear on camera will be seen in this video). 3) An AMA with JC will be organized during the event! If you won't be able to be participate in real time to the Live Stream, or in the case the Live Stream doesn't happen and you won't be able to come to the MeetUp, don't hesitate to pass your questions to those who will attend, or send your questions to us in advance at community@novaquark.com (you'll have until August 20th to submit your questions)! Best Regards, Nyzaltar.
  6. Hi everyone! We are happy to announce today a new feature on our website: the Server Status page! This page will be regularly updated and we will try to keep the community informed at least a few test sessions in advance. As all the information on this page is public, so it doesn't fall under NDA and you are free to discuss about it. However, anything related to the Test Schedule that is NOT mentioned on this page still remain under NDA. Best Regards, Nyzaltar.
  7. NQ-Nyzaltar

    A greeting from Psi-Corps

    @Bester The issue should be solved now Welcome! Best Regards, Nyzaltar
  8. Dear community members, Many of you asked for a Roadmap and when the Alpha will launch. Today we are answering both questions! Here is the official announcement made by the Founder and CEO of Novaquark, JC Baillie: If you want to know all the details related to the Release Roadmap and the Alpha Launch, you can also read this article on our website: https://www.dualthegame.com/en/news/2018/08/08/release-roadmap-alpha-launch-announcement/ Best Regards, Nyzaltar
  9. Our website and our community portal will be down for maintenance at 7:30 UTC, up to 9:30 UTC today. This will also prevent logging on our official forum. Best Regards, Nyzaltar.
  10. NQ-Nyzaltar

    Gamescom 2018 MeetUp!

    Hi everyone, The MeetUp will take place at the "Ludwig im Museum Restaurant" (near the Cathedral in Cologne) The gathering should start around 20:30 (local time) on Thursday, August 23rd. NQ-Diesel and NQ-Nomad will join the event as well! Best Regards, Nyzaltar.
  11. NQ-Nyzaltar

    I have a slight issue with buying the packs

    Hi @GornCommander and welcome on the official Dual Universe forum! After investigation, it seems the refusal comes from your bank. We suggest to ask them authorizing the payment (or use another payment method like Paypal). Best Regards, Nyzaltar.
  12. Hey, a question about the meetup at gamescom.

    Will we get the info about the time it starts and end soonish?

     

    I want to know if i should get myself a hotel/ youth hostle room or if i will just go back to the trainstation and travel home.

     

    And prepare.

    I will bring presents, i hope.

  13. NQ-Nyzaltar

    how long does it take to be authorized to join?

    Hi @Darknclaw and welcome on the Official Dual Universe Forum The test hasn't begun yet but the wait is coming to an end. For more information, we invite to check the "Pre-Alpha" forum section (the one with a different color, to indicate the section is under NDA) and look at the Test Schedule dedicated thread for the time windows of the upcoming tests. Best Regards, Nyzaltar.
  14. NQ-Nyzaltar

    Still need support or an answer

    Hi Warpig, Please don't make multiple threads for the same issue. (This won't help to solve the issue faster). An answer has already been made in this thread regarding the issue. Best Regards, Nyzaltar.
  15. NQ-Nyzaltar

    Gamescom 2018 MeetUp!

    Hi everyone, We are now closing the poll. The Gamescom 2018 MeetUp will happen on Thursday, August 23rd! We are currently finalizing the place where it will happen. We will give more information on the location soon. It shouldn't be very far on foot from the train station and the Koelnmesse (Convention Center where the Gamescom will be held). For those who will attend... See you in Cologne next month! Best Regards, Nyzaltar.
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