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Community Manager
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About NQ-Nyzaltar

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  1. Dear Noveans, We are glad to inform you that several QA jobs have just opened at Novaquark. As having a deep knowledge of the game is a big plus and some of our devoted players may be interested in breaking into the video game industry, we wanted to announce it here first before posting outside the community. This is a permanent, full-time, remote position. Responsibilities: Create test plans and test cases for assigned areas of the game based on production expectations containing accurate verification points, including edge case test scenarios and potentia
  2. To provide better support for our community, effective today (Feb 12) there will no longer be a GM presence on Discord or in-game. All bug reports and customer service requests must be submitted through the ticketing system. In recent months, the Customer Support team has made great efforts to improve their processes, resulting in a significant upswing on ticket turnaround times and resolution. A major component in this success has been to put more focus on the ticket system. Exclusively using support tickets enables the team to be more efficient in tracking issues an
  3. Calling all Noveans! We’re nearing the final stages of preparing the Dual Universe public test server (PTS) for its upcoming grand opening, and we need your help. If you are an active DU subscriber, please join us for a PTS load test. During this test, we will be gathering data related to server capacity and performance and trying out the new launcher. What’s more, you’ll be getting your first taste of the 0.24 build that’s currently in development. Your character and assets from the Live server will be mirrored on PTS. Your account login information will be
  4. Chers Novéens, Bien que nous ayons fait peu de communication jusqu’ici dans la langue de Molière, cela ne nous a pas empêché d’écouter vos demandes de voir le jeu entièrement traduit en français, de même que les annonces, les nouvelles ou même simplement les interactions entre l’équipe Novaquark et la communauté francophone. Certains parmi vous savent déjà que si cela ne s’est pas fait plus tôt, ce n’est pas par manque d’envie de notre part - surtout pour un studio d’origine française - mais plus pour des questions d’effectifs. Nous devions faire un choix entre communiq
  5. Hi Noveans! A new hotfix has been deployed today and is ready for you to download. Bug Fixes Fixed DRM incorrectly preventing voxels from being copied over long distances, when the source construct was not rendered. Dual Universe is now in version r0.23.5. Best Regards, Nyzaltar.
  6. @RedstarBunny Your post have been edited and an explanation has been given. As the only purpose of this thread is only meant to bash Customer Support and not finding a solution, it will be now locked.
  7. Hi @Nightranger Thank you for standing up against misleading information. However, why it's understandable that you may be frustrated, there is an explanation for every point you've mentioned: 1) The difference in time to apply the punishment: A mod may not have seen immediately the rule broken by the other community member. It could also be a different mod who see the other player posts and yours. Moreover, until recently, we had a very relaxed policy in terms of moderation on the Discord. We are all (the Novaquark team and the Moderator team) for the freedom
  8. @Kyllian @ToothlessRaider @LouHodo The current waiting queue for the Customer Support is exceptional and temporary The Customer Support had a decent response time in Alpha (around 48-72 hours). However, the surge of requests exploded with Beta Launch, and we are currently scaling up our Customer Support team to catch up with the amount of requests. Please be patient. If you have no answer yet, it's not because the Customer Support doesn't want to answer you. It's just that there are way too many tickets to handle each of them as quickly as the team would like. On a side note, this
  9. Hi @Anomalos @Morlock and @Verd_Mooring Welcome in the Dual Universe community! Just a kind reminder though: while it's perfectly fine to gather between players sharing the same affinities (whether it's religion, culture, or any other topic), keep in mind that no promotion of any religion is allowed on any platform managed by Novaquark (the Dual Universe forum, the official Dual Universe Discord server, the in-game chat, or any of the social media managed by Novaquark). Also please refrain to bump the topic if there is no new reply for a while (if everyone started to do th
  10. Why adopt an anti-cheat system? It’s no secret: Cheating is prevalent in many multiplayer games. It’s an even bigger problem in a Single-Shard metaverse with PvP, like Dual Universe. Therefore, we needed to put several safety measures in place to ensure a fair game for all players. Our client anti-cheat implementation is one of these measures. The main goal of the EQU8 anti-cheat system we adopted is to prevent modification of the game client as a lot of cheats rely on these modifications in order to access hidden data, automate actions, or display extra information to the cheater.
  11. Hi Doomslayer and welcome in the Dual Universe community! There has been a temporary authentication issue yesterday so it might be the reason. Did you try to log in with you email address as login ID? Have you tried again since then? Best Regards, Nyzaltar.
  12. Dear Alpha testers, The Beta launch is coming in just a few weeks and as you might expect it, so is the pre-Beta wipe! You will have 2 last test sessions before the wipe, during which we ask you to save all the Constructs you want to keep under the form of a Blueprint. We know that this official announcement comes on short notice, but as you can imagine, the whole team is on a tight schedule to deliver the Beta at the end of the month and we’re trying to inform you as much in advance as possible with the time constraints. The last test sessions before the w
  13. Hi everyone, With the Alpha 3.2 deployed, the PvP Zone size has now been significantly increased: Construct vs Construct mode is now possible anywhere in space, except in a radius of 500km around each planet. Note that this is not the final version of the PvP design, as it will be progressively iterated during Beta. This announcement comes on a very short notice, but don't worry: The team has taken preventive measures against Construct damage or loss if you haven't already made up-to-date blueprints for all your creations and if some of your Constructs are now in the e
  14. Hi everyone! The new character model is an artistic re-imagining of the original design, and is one of many steps we’re taking to update the look and feel of the game. The goal of this redesign was not only to create something functional and realistic for interstellar travel, but also come up with something memorable, appealing, and instantly recognizable. The Novaquark team.
  15. @Devlin_Vinderkarr The pack with 12 months of sub is the Patron pack at 180, not the Contributor Pack at 60. Best Regards, Nyzaltar.
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