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Everything posted by NQ-Nyzaltar

  1. (Posted Friday 19th of February 2016 on the DevBlog) In the past few weeks Dual Universe has been on occasion described as being mainly a PvP MMO. However Dual Universe is so much more than this: it has a rich "Builder" gameplay at its core, which is rather new in the MMO genre (at least at this scale). Specifically, this gameplay is not just a kind of single player experience added on top of a MMO, but takes an entirely new dimension because of the fact that you are building within a MMO that takes the word "massive" seriously. This is a crucial aspect, and is central to the emergent gameplay experience. We plan to implement the Builder gameplay in the Alpha version (not all tools might be ready though) before any PvP gameplay. We are doing this for 2 reasons: - We would like to send a message: our game is as much a Builder Game as a PvP Game. - In our game vision, building constructs will be the first brick of the gameplay cycle. Warning: everything said in this blog post is still "work in progress". Development is an iterative process and the gameplay may evolve a lot between now and when the players will get their hands on the game. Goals we have in mind for the Builder role: Building as a meaningful activity: Instead of just remaining an end in itself, we want to give to the Building activity a purpose to all the time invested in it. To build gigantic things and just stare at them once they are finished feels like something is missing. If you have played other Builder games, like some people in our team, you might have felt this way. That's why we plan to place the Builders at the heart of the Economy. We want to make them feel useful or even essential to other players. Builders will be able to sell, or buy their creations together with other players to increase their wealth for other purposes. Building activity will, along with the crafting activity, bootstrap the player-driven Economy. And a strong emergent Economy will be necessary to make PvP possible on a large scale. So even for PvP Players, Builders will matter. Showing your art to an incredibly bigger audience: You are an artist for the sake of Art, and you don't really care about making your creations profitable or being useful to anyone. That's fine and even in that case you could still have a solid reason to build in a single-shard game like Dual Universe. Why? If you want to show what you're capable of to the community, well, in the average Builder game, you will be able to show your work to 20, 50 or possibly a few hundred players if you are on a solid and very populated server, but this is still a small part of the game community. Of course, you have social media to enlarge your audience, but watching a video on YouTube is not comparable to seeing an impressive fortress in game, right? Imagine that in a single shard universe, your creations can become a tourist attraction similar to real life monuments (Statue of Liberty, Eiffel Tower), bringing thousands of in-game visitors just here to see your Art? Well, you get the picture. The protection we plan for the Builders: Building is a very time consuming activity to bear fruits, we are very well aware of this. It is also something many players practice as a relaxing activity. So if a builder wants to build without risking being attacked by a PvP player, he will have the opportunity to do it in non-PvP, secure areas. Right from the beginning, there will be a secure area of several kilometers around the Arkship (the in-game starting point). Beyond the safety of the Arkship, as players explore the universe, we are currently evaluating other possibilities for additional secure areas in the game to protect builders and their creations, as the number of players in game grows and they spread across the universe. We know that each possibility comes with Pros and Cons. Expect the final decision to be announced more or less at the same time we'll communicate in detail about the PvP gameplay. Here is a brief outline to some safe building zone ideas: - Arkification Token: the ability to find tokens (alien relics?) for the players while exploring or mining. They could be used wherever the owner want, and will be destroyed upon use. This would then create an indestructible safe area and anything in it become untouchable by PvP Mechanisms. - Alien Ruins: areas on planets containing lost, deactivated alien technology that could be rebuilt/reactivated by players. Once the area is rebuild/reactivated, the area becomes safe and anything in it becomes untouchable by PvP Mechanisms. - Virtual Simulator: enabling player to enter a virtual world (call it "inception syndrome"!). While in that virtual space, the player would be able to design any construct, in a completely peaceful setting. This would help builders to design their construct and create their blueprints safely, without being interrupted by any PvP action. For ships, it will also be possible to test their flight mode, without risking a crash or wasting resources! What about the constructs built in non-secure areas? These will be destructible. We assume what take the most time in the building activity is to design a construct the first time and tweak all the small details on it. Once you have the Blueprint, or a Construct Snapshot with a Repair Unit, it's only a matter of gathering resources to repair it or reproduce it an infinite number of times. This is the best way to make the PvP destruction acceptable in our opinion, but we remain open to community suggestions! The Tools available for the Builders: We have taken some time to analyze and gather information about what are the strengths and weaknesses of already released builder games. It seems they all fall into two main categories: Those who have predefined blocks which are easy to take in hand gameplay wise, enabling players to build nice designs quickly but where the creativity is limited, due to the number of different preset blocks you can choose from to build with. Those who have voxel tools enabling players to manipulate the world to reach maximum creativity freedom. The drawback is generally that this ability to manipulate voxels is incredibly intimidating and difficult to take in hand for a beginner. While a few experienced players can build wondrous things, the vast majority of players are overwhelmed and discouraged. In order to avoid the pitfall from the two genres, we've come to the conclusion to get the best of both worlds to appeal to both experienced and novice builders. So yes, in the Alpha, you can expect to have "Voxel Tools" as well as what we call "Voxel Elements". So, what exactly are Voxel Tools & Voxel Elements? Voxel Tools: 1) Deploy/Remove Shape Tool: In a nutshell this tool enables the builder to deploy (or remove) a primitive shape, a bit like a 3D brush. Right now it can be a cube, a sphere or a triangular prism. The size of the shape can be resized and rotated. It can be used for deploying/extracting large shapes or for fine tuning those intricate details. However it will grow in versatility as time passes: we plan to include cylinders, cones, tetrahedrons (triangle-based pyramid), square-based pyramids and many more! 2) Line Tool: this enables the builder to create a plain linear connection between two rectangular surfaces that you are free to define. Both the starting rectangular surface and the ending rectangular surface of the volume are defined before deployment: the size of the rectangular base at each extremity is decided by the player with a simple drag&drop movement. 3) Smoothing Tool (work in progress): this enables the builder to smooth sharp edges and corners progressively enabling more organic and streamlined shapes to be made. The smoothing action can be triggered either by a click or by maintaining the mouse button to have a continuous smoothing action. 4) Select Tool (work in progress): this enables the builder to select a precise group of voxels and save it temporarily (like in a clipboard) or permanently in their Voxel Element Library. The selection can then be reproduced (copy/paste) in the world (assuming the builder has the necessary quantity of material to reproduce it). Note that it only stores the voxel content and not other game Elements (eg Engines). 5) Paint Tool (scheduled): this enables the builder to "paint" any surface of a construct. In fact, it's material swapping: one voxel of a specific material is replaced by one voxel of another material. The removed quantity of material is put in the player inventory while the quantity of material used to replace it is taken from the player inventory. We will try to have two painting modes: sharp painting (similar to hard edge painting) and smooth painting (where the material recently deployed is slightly propagating to adjacent voxels, creating a blending effect). Voxel Elements (or Voxel-based Elements): Put simply, a Voxel Element is a complex, predefined voxel-based shape constituted of one (or more) material(s). A spiral staircase is a good example of a Voxel Element. Voxel Elements will be gathered in a library. We plan to include more and more complex shapes in this library. The feedback from the community will be essential to know which complex shapes will be the most useful to builders. In the long term, builders will also have the ability to create Voxel Elements themselves, and to save them to their Voxel Element Library. They will also be able to modify the materials used by the Voxel Elements, so if you want a metal stair with a wooden handrail, or vice versa, you will have to simply update the materials attached to the Voxel Element. Mesh-based Elements (or "Elements"): As well as Voxel Tools and Voxel Elements there are also predefined game Elements like Cockpits, Engines, Boosters, etc... They bring functionalities to your Construct, and can be attached to your voxel-based creations, setting up their anchor point and orientation. Some Elements will be required to build certain things. A basic flying craft will require a Core Unit, a Control Unit, a Gyroscope, and a few propulsors (adjustors to orient, rockets to fly), but the voxel-made chassis, hull and design of the craft is entirely left to the builder. Well, that's all for now. We hope this gives you a better idea about the plans we have for all the Builders in Dual Universe. Don't hesitate to give your feedback on the forum, if you have any suggestion or comments to make: we really want to have your opinion on this! The Novaquark Team.
  2. Hi everyone! If you want to discuss on the best entries of the Winter 2018 Ship Building, this the right topic to do so! 😃 You can find the related topic below: Best Regards, Nyzaltar.
  3. NQ-Nyzaltar

    no AVX = no go ?

    Hi everyone, @Kirth Gersen AVX instructions have been implemented in intel processors in 2011 and AMD processors in 2012 (for processors oriented to gaming activity, which generally does not include Xeon processors made before 2013 and Celeron processors). These instructions give a substantial improvement performance-wise. While a lot of games rely mostly on GPU Power, this is not the case for some games, using voxel technology. Voxel calculation is, for the moment, mostly handled on CPU side (at least for the moment, as no current GPU is optimized to calculate Voxels). That's why having AVX instructions is required. For some games, it could make sense to make a "No AVX required" version. For others, like Dual Universe, it's not worth it: the performances would be so bad without AVX, that it's not worth it to spend a fair amount of time (re)developping a "No AVX required" version. So no, there is no short term plan to remove AVX requirements. "Minimal" requirements are the minimal specs to be able to launch the game, not to have a decent game experience. That's what "Recommanded" specs are for: to have a decent game experience. That being said, if you want to ask for a refund for this reason, please contact the Customer Support at support@novaquark.com Best Regards, Nyzaltar.
  4. NQ-Nyzaltar

    Pledge + NDA ?!

    Hi everyone! Thank you for reporting that! The website will be updated tomorrow to fix the missing text on the Sponsor Pack Disclaimer text. Best Regards, Nyzaltar.
  5. Dear Community Members, As some of the Novaquark recent moderation and sanction actions haven’t been clearly understood by some, here are some explanations and clarifications. We are aware that members from “Dark Star Imperium” (DSI) and “New Genesis” think that the decisions taken by Novaquark have been unfair and/or feel like a punishment. It’s not a punishment and we limited the inconvenience to the minimum possible by just resetting the member list of the Organization. This has been done to remove all ghost accounts and make the involved Organizations restart on a healthier basis. We also made sure that at least one person in each of the involved Organizations can re-invite real members in the Organization: - CN_Firestorm for “Dark Star Imperium” - Chipfromearth/SpaceKitty for “New Genesis” (until the end of TMA’s ban) You are more than welcome to contact them to join theses Orgs again if you wish to do so. Keeping in mind that besides the cleaning of ghost accounts, nothing else has been removed. All community work/content related to these Organizations have been left untouched. We are also going to send an email to all ex-members to inform about the member list reset and offer them to join their former organization again. Regarding the ban of the leaders of these Organizations: We understand that seeing your leader banned might be frustrating. However, we want to make it clear that being at the head of a big Org does not give a free pass on toxic behavior and/or bad practices that could damage the Community as a whole. Being passionate, being young, creating quality content is no free pass for such things either. That’s why all the permanent bans decided recently are final. We are not giving such heavy sanctions with a light heart or on a whim. In more than four years, the number of community members who have been banned permanently from the community can still be counted on the fingers of one hand. We think it speaks volume... Some recent rumors say that the bans may be reversed or canceled. There is no ground to such rumor. It’s just disinformation. The fact that a banned member will “not tolerate that” has no weight either. It’s the Novaquark team’s call and the Novaquark team alone. Now, we want to give a fair warning to anyone wanting to challenge Novaquark’s decisions openly, directly or indirectly. If a community member has been permanently banned from the Community, he’s excluded from the game, which means he shouldn’t be in any Organization anymore. Reinviting or keeping a community member banned permanently could have serious consequences (such as Organization disbanding but not limited to that, as this could trigger other sanctions for those actively supporting banned members). Now to address some specific questions/rumors: We exceptionally give some details to the Community to show that we are not banning randomly or without a serious reason. We do it only because some banned members try to take advantage of the confidentiality policy to enforce their own narrative and play the victim, and attempt to misinform other players. Don’t expect the Novaquark team to give anymore information on this case or the possible future ones. “Banning Sakej99 was a mistake. He’s a different person from FullSend/Lime”. The Novaquark team is aware that Sakej99 and FullSend/Lime are different persons. However, that doesn’t change the fact that the permanent ban affects FullSend/Lime will also affect accounts he may have access to (by account sharing, which is forbidden in our EULA). This is one of the main reasons why we are so serious about forbidding account sharing. If someone sanctioned got access to your account, the sanction can be extended to the said account even if you haven’t done anything wrong. “FullSend/Lime has been unfairly banned, with no prior warning.” First, for the infraction this community member has committed, there will never be a warning as it was obviously utterly wrong: if a false report is sent to the Customer Support in an attempt to make another community member banned, the one getting the ban is the one who sent the false report. And in this case, indeed, there is no prior warning. Second, FullSend/Lime is probably the person in the community who would deserve multiple permanent bans (if it was possible), due to previous infractions in addition to the most recent one. Playing the card “no prior warning” is just complete dishonesty and denial of assuming the consequences of his actions during the past couple of years. Here is a short list of the infractions he has done in the past: - Asking members of one of his former organization to give login and password of their accounts to him. - Using accounts of other players. - Creating ghost accounts. - Using a loophole in the organization management system on the Community Portal in an attempt to sabotage/destroy an organization by using the account of another player. - Participating in a doxxing attempt. - Always denying the facts or trying to minimize them, to the point of reaching self-absolving, to avoid dealing with the consequences (a practice reiterated with his last infraction). Due to the history of this community member, there was no reason for “prior warning” with his last infraction. He has been warned too many times already. Mistakes are not erased just because it happened “long ago”. By default, Organisations where FullSend was the founder have their ownership transmitted to the oldest member with the ability to create an organization, which gave the following results: - CN_Firestorm becomes the new owner of “Dual Insider”. - Gravetender becomes the new owner of “Project Azimuth”. If you are a member of one of these organisations and you want to discuss these changes, please contact the new owner of the Organization. (About DSI) “There has been a total wipe of the parties to kill the conflict” Wrong. If that was the case, we would have dismantled “DSI” directly and ban both DSI leaders, which would have included CN_Firestorm. You can assume that if it’s not the case, this is precisely because there is a difference between CN_Firestorm and Primarch. This sanction wasn’t against DSI. The sanction was against Primarch. Some of the banned members may say “They will be back”. It’s up to them. However, if we catch them, they will be banned without further notice. Best regards, The Novaquark team.
  6. Dear community members, A few weeks ago, we took a stance regarding “out of the game”/IRL-related practices to discredit, threaten or shame publicly another Community Member (even if the involved person is guilty of several infractions) that could be an opponent in-game. As the DSI (Dark Star Imperium) / TSU (Trinary Star Union) / UEE (United Earth Empire) case blew out of proportion during January, we investigated. We are really serious about differentiating real life from the game itself. Unfortunately some didn’t take our stance seriously. We gave them a chance to come clean in a private discussion and restart on an healthier basis. They didn’t take the opportunity for what it was: a last chance. As they preferred “playing dumb” with Novaquark staff, we can’t have any trust that they won’t continue. Therefore we have decided to ban permanently those Community Members for various reasons (all not being banned for the same reason(s)): Not being honest towards Novaquark staff. Making and encouraging ghost accounts. Abusive recruitment practices. Practising real life harassment and/or threatening another player. Making false report to Novaquark’s Customer Support in an attempt to make ban someone they dislike. Spreading real life information without the involved person’s consent, aka Doxxing. (strong reminder: even if a person gives you real life information about him/her, it’s not okay to share these information with ANYONE else without his/her consent. You can’t predict how the other person(s) will use this information and if he/she/they won’t share it again. If some trouble occurs following this sharing, you can be held legally responsible). This might seem an extreme sanction but this shows how serious we are when we say we are not going to let toxic attitude and practices spread in the Community. Our goal to build a healthy and friendly community isn’t just a figure of speech. Anyone caught to spread or encourage any toxic behavior will be removed from the Community as it will be considered as damaging the Community and negating Novaquark staff efforts (without saying that it’s time consuming and a waste of our resources). Saying it’s a long time grudge coming from before the arrival in the Dual Universe community is absolutely not a valid excuse. If someone has a personal grudge with another community member, he/she should either: Leave it at the doorstep and/or settle it in private and peacefully with no one else involved. Contact directly (and only) Novaquark staff if the issue persists. The moment someone uses the Dual Universe community as a tool for IRL revenge, he/she is not welcome anymore. We’re all here to have fun. It should always stay that way. Therefore, the following Community Members have been permanently banned from the Community: Lime / Fullsend / mmtheboss / Sakej99 [DSI] Primarch Zelevas / TharisUEE Melkor_Morgoth In addition the DSI Organization member list has been reset, and the Novaquark Team has appointed CN_Firestorm as the new owner of the Organization, should he accept to take a fresh start on a healthy basis. We also give a warning to all those who were indirectly involved (with the evidence we found) but not actively participating in the recent community troubles. Next time, there won’t be any new warning. If you become involved against your will in some shady real life activities, you have only two healthy options: Leaving the group doing such activity immediately. Report it to Novaquark staff. If you stay in such group without leaving or reporting it and the group is caught, you take the risk to get the same sanction as those actively involved. This investigation has taken (or more precisely wasted) a lot of time from Novaquark staff. We really don’t like to intervene in players affairs. However, if there is a chance that such affairs damage the Community by toxic behavior, you can expect Novaquark staff to step in. We hope we won’t have to take the same measures again. Best regards, The Novaquark Team.
  7. Dear community members, It has come to our attention that abusive recruitment practices, as well as practices to artificially inflate organization sizes, have been recently used more and more in some organizations. After having conducted an investigation regarding New Genesis, and discovered the following infractions: - Recruitment attempts that are harassment by private message through automated bots on Discord. - Ghost Accounts to inflate the size of the organization artificially. It has been decided to reset the member list of the organization to its sole leader, TheMasterArchitect. Furthermore, as New Genesis has been already twice at the center of troubles regarding recruitment ethics in the past, involving at least once (if not more) its leader, a temporary ban has been applied to him. Best regards, The Novaquark Team.
  8. Dear community, We’re expanding! Novaquark opens a new studio in Montreal to accelerate the development of Dual Universe! With the hiring of StĂ©phane D’Astous as General Manager and 50 positions open, if you think you have the skills required (and/or know people who have them), don't hesitate to apply to join the first true Metaverse! You can find the complete news here. You can find the job opportunities on this page of the official website. Best Regards, The Novaquark Team.
  9. (This is the pinned version of a previous closed topic that can be found here) (Ceci est la version "Post-it" d'un sujet prĂ©cĂ©demment abordĂ©, dont le fil de discussion peut ĂȘtre trouvĂ© ici). 1) Why no info in French on the forum? 1) Pourquoi n'y a-t'il aucune information disponible en français sur le forum ? 2) Why no communication in French from a French studio? 2) Pourquoi n'y a-t'il aucune communication en français de la part d'un studio français ? 3) Is Novaquark waiting for official release before making a French version of the game? 3) Est-ce que Novaquark attend la sortie officielle avant de faire une version française du jeu ? 4) Why no articles in the French press? 4) Pourquoi n'y a-t'il pas d'articles sur le jeu dans la presse française ? 5) Does JC want to give a better reputation to video games in France? 5) Est-ce que JC veut donner une meilleure rĂ©putation aux jeux vidĂ©o en France ? --------------------------------- 1) Why no info in French on the forum? 1) Pourquoi n'y a-t'il aucune information disponible en français sur le forum ? La principale raison est une question de budget temps. Nous restons une petite Ă©quipe et il nous faut donc choisir nos combats. Bien que le français soit la langue natale de beaucoup de membres de l'Ă©quipe Novaquark, il faut bien ĂȘtre conscient que devoir Ă©crire un texte en anglais et en français cela prend... 2 fois plus de temps. MĂȘme si le temps passĂ© Ă  traduire est presque Ă©gal Ă  zĂ©ro pour quelqu'un de raisonnablement bilingue, il n'en reste pas moins qu'il faut deux fois plus de temps pour Ă©crire des textes en deux langues diffĂ©rentes, qu'il faut relire pour corriger les tournures de phrase bancales et les fautes d'orthographe. Ceci Ă©tant dit, certains pourraient se demander pourquoi ne pas Ă©crire tous les textes en français au lieu de les Ă©crire en anglais dans ce cas. MĂȘme si certains instituts de recherche prĂ©disent une explosion dĂ©mographique de la Francophonie Ă  l'horizon de 2060, il n'en reste pas moins que nous vivons dans le prĂ©sent, et qu'aujourd'hui, les faits indiquent les choses suivantes: Dual Universe a vocation Ă  construire une communautĂ© internationale. Ce faisant, il est logique de choisir la langue qui est la plus utilisĂ©e lorsqu'il s'agit de communiquer entre diffĂ©rentes communautĂ©s linguistiques. Outre le fait qu'une importante partie de la communautĂ© a pour langue native l'anglais: - Il y a plus de joueurs nativement germanophones qui comprendront l'anglais que le français. - Il y a plus de joueurs nativement russophones qui comprendront l'anglais que le français. - Il y a plus de joueurs nativement polonophones qui comprendront l'anglais que le français. - Il y a plus de joueurs nativement hispanophones qui comprendront l'anglais que le français. - Il y a plus de joueurs nativement italophones qui comprendront l'anglais que le français. ... Et on pourrait continuer cette liste - non exhaustive - pendant longtemps. Donc oui, le choix est d'Ă©crire dans la langue que le plus de joueurs Ă  travers le monde seraient Ă  mĂȘme de comprendre aujourd'hui. Et cette langue est indubitablement l'anglais. Cependant... Comme le processus de sĂ©lection des modĂ©rateurs est bien avancĂ©, lorsque ces derniers seront mis en place, nous envisageons d'ouvrir des sections du forum dĂ©diĂ©es aux diffĂ©rentes communautĂ©s linguistiques. Le prĂ©-requis sera d'avoir au moins un modĂ©rateur parlant la langue en question et qui sache communiquer en anglais de maniĂšre raisonnable, de maniĂšre Ă  communiquer avec l'Ă©quipe (Ă©videmment, pour la section française, ce prĂ©-requis ne sera pas nĂ©cessaire). Nous envisageons l'ouverture de telles sections pour l'ouverture de l'Alpha, voire peut-ĂȘtre un peu avant si tout se passe comme prĂ©vu. A ce moment-lĂ , en fonction du temps disponible du modĂ©rateur et de sa motivation Ă  faire une telle tĂąche, il est possible que ce dernier puisse aider Ă  la traduction de certains textes/news en français. 2) Why no communication in French from a French studio? 2) Pourquoi n'y a-t'il aucune communication en français de la part d'un studio français ? Parce qu'il semblerait contradictoire de communiquer rĂ©guliĂšrement en français sur le jeu, alors que nous ne prĂ©voyons pas pour la sortie officielle une version française du jeu. Alors que nous avons dĂ©jĂ  quelques remarques rĂ©guliĂšrement sur le fait nous ne prĂ©voyons pas de version française pour la sortie du jeu, nous en aurions bien plus si nous communiquions en français sur le jeu sans annoncer de version française. Nous tenons Ă  rester cohĂ©rent dans notre dĂ©marche. 3) Is Novaquark waiting for official release before making a French version of the game? 3) Est-ce que Novaquark attend la sortie officielle avant de faire une version française du jeu ? Nous concentrons d'abord notre budget (temps et argent) Ă  dĂ©velopper les mĂ©caniques de base d'un jeu complet, et ensuite, une fois que le jeu sera lancĂ© et progressera convenablement, l'Ă©quipe s'agrandira et nous nous pencherons sur les versions localisĂ©es (la version française Ă©tant dans les premiĂšres envisagĂ©es). Quand nous entamerons cette phase, nous commencerons Ă  communiquer de plus ample maniĂšre sur les territoires francophones. 4) Why no articles in the French press? 4) Pourquoi n'y a-t'il pas d'articles sur le jeu dans la presse française ? Il n'y a pas beaucoup d'articles sur Dual Universe dans la presse française... mais il y en a quand mĂȘme quelques-uns ! Ce n'est pas parce que nous n'avons pas Ă©tĂ© proactif dans notre communication dans la sphĂšre francophone que nous boudons les journalistes pour autant: notre porte reste bien entendu ouverte Ă  tout journaliste francophone intĂ©ressĂ© par notre jeu en dĂ©veloppement. Et en voici quelques examples: - Nous avons eu un article de 3 pages consacrĂ©es Ă  Dual Universe dans le magazine Canard PC numĂ©ro 349, et vous pouvez retrouvez une version en ligne de l'article Ă  cet endroit. - Nous avons Ă©galement eu un article sur Jeuxvideo.com, qui est trouvable ici. - Des portails de news comme gameblog.fr ou mmo.jeuxonline.info suivent rĂ©guliĂšrement nos avancĂ©es dans le dĂ©veloppement et font des articles en ligne Ă  ce sujet. 5) Does JC want to give a better reputation to video games in France? 5) Est-ce que JC veut donner une meilleure rĂ©putation aux jeux vidĂ©o en France ? Il y a un peu de ça. Dans la mesure oĂč Dual Universe proposera aux reprĂ©sentants de l'HumanitĂ© (les joueurs) de se retrouver en condition oĂč ils ont des mondes vierges Ă  leur disposition et d'impacter ces mondes par leurs actions, qu'ils seront libres de choisir leur systĂšme politique et Ă©conomique, Dual Universe pourrait aller bien au-delĂ  du simple jeu et devenir une expĂ©rience sociale. Evidemment, on ne cherche pas Ă  changer radicalement les mentalitĂ©s des anciennes gĂ©nĂ©rations en France sur les jeux vidĂ©o, mais si on pouvait instiller l'idĂ©e que parfois, un jeu peut devenir un loisir honorable, constructif pour des adultes et pas toujours bon qu'Ă  occuper les enfants... Alors l'objectif serait rempli. Cela ne veut en revanche pas dire que l'on investira une masse de temps considĂ©rable pour remplir cet objectif. Si cela est rĂ©alisable en intervenant de temps Ă  autre, lorsque la situation le permet, tant mieux. Sinon, tant pis. Ceci ne sera jamais quelque chose qui dĂ©viera l'Ă©quipe de son but premier, dĂ©velopper et lancer le jeu, en respectant au mieux les Ă©chĂ©ances planifiĂ©es. Une petite note pour terminer: MĂȘme si c'est un sujet qui revient de temps Ă  autre, merci d'Ă©viter tout "necroposting" (remonter un sujet sur lequel il n'y a pas eu des rĂ©ponses depuis des semaines). Nous espĂ©rons que cette rĂ©ponse en français servira de rĂ©fĂ©rence pour tout nouveau fil de discussion qui pourrait Ă  nouveau poser la question sur l'absence de news en français, aussi bien sur le site que sur le forum (ou dans la presse). Ce fil de discussion sera ensuite Ă©pinglĂ© dans la section francophone du forum une fois que celle-ci aura Ă©tĂ© crĂ©Ă©e. Cordialement, Nyzaltar.
  10. Since the beginning of the year, we have witnessed unhealthy behavior from several members in the Community. As many are relatively new and some older members seem to lose focus of Novaquark's vision for Dual Universe, here is a strong reminder. Dual Universe is a game where there will be wars, power struggles, conflicts, plots, spying, information warfare and betrayals. It's all fine... as long as it stays within the framework of the game. We are aware that a fair amount of people have a hard time to differentiate in-game behavior and real life behavior. While someone can be infamous, merciless and twisted in-game, that doesn't give him/her the right to forget elementary good manners outside of the game. Following the concept "the end justifies the means" will never be a valid reason here. Novaquark expects from each community member to: 1) respect the EULA and forum/Official Discord code of conduct 2) be respectful toward any other member or at least neutral toward the members you don't like outside of the game, whether they are newcomers or veterans. (neutral means: no free provocation, no real life insults or real life threats, as already mentioned in forum and Discord chart) 3) avoid using any real-life conflict, unhealthy real-life behavior or drama (made on purpose or not) as part of the game (because it's not) as this can escalate in very toxic and unnecessary situations. 4) avoid using any underhanded real life "tricks" to gain an advantage in-game. This includes: - real life threats or real life harassment with anonymous accounts outside of the game (on Discord or any other online means). - doxxing, doxxing attempts, or any behavior like gathering real-life information that could lead to doxxing. - leaking publicly private discussions about real-life topics (especially when showing only carefully selected pieces with the deliberate intention of biasing the facts) without the agreement of all people involved. This also includes Novaquark’s investigations that haven’t been publicly announced and about which you may have been informed through a private channel/room or a private discussion. - making false accusations, creating NDA leaks or false NDA leaks to accuse someone else with the goal of making them punished or banned from the game. As a company, we want to provide a fun and welcoming experience to our fans and can’t tolerate inappropriate real life behaviors that potentially ruin the gaming experience or worse, lead to real life consequences. If the Novaquark staff gets enough evidence on any of those behaviors, the team may give any sanctions deemed appropriate without further notice. If you see some community members having inappropriate behavior, please point them toward this forum thread. Best Regards, The Novaquark Team.
  11. Hi everyone! A new Devblog has been released on Territory Protection Mechanics: you can find it here! As we plan to post now all DevBlog articles directly on the website, we will have one dedicated topic per Devblog. Feel free to give your feedback in the present topic for "Our thoughts on Territory Protection Mechanics". Best Regards, Nyzaltar.
  12. NQ-Nyzaltar

    EVE Online players , pls gather here ;)

    Hi everyone! @Keieueue Obviously you had an infortunate player experience in the game "EVE Online". That doesn't prove you're right when you make a generalization about all the players of any specific game. Many players among those you haven't interacted with may not fit to the description you gave, as it's still possible to enjoy a game without taking part in any of the issues you mentioned, without making such player necessarily a "bad person". Moreover, saying that qualifying someone as a sociopath is not an insult is a bit borderline and hypocritical: No one likes to be qualified as such, and starting a discussion by calling someone a sociopath will immediately antagonize him/her (whether your statement is true or not). You know it and we know it, so please do not try to justify the use of this word. What exactly is your end goal here? 1) Trying to make friends in a community in which you will play? If this is the case, you did exactly the opposite of what should be done and it's more than suggested to interact with all other members of the community on a more friendly tone. If you don't like some specific people, it's your right, as long as you remain neutral on the forum and don't try to provoke them. 2) Trying to create drama and conflicts right from the beginning? Conflicts in-game are fine. Trying to create conflicts out of the game by attacking/provoking directly a category of players is absolutely not fine. In any case, no matter what your end goal is, your first posts aren't respecting the forum rules (rules I would recommend to read, or read again if you already did it, especially the part regarding "Flaming" in section III). We try to make this forum a friendly place where everyone can express his opinion, as long as the main goal is not to create conflicts. Your first posts didn't go in the right direction. See this as a first warning. Next time we will start moderating your posts without further notice. This forum is not an outlet to express your frustration experienced on other games. Thank you for your understanding. Best Regards, Nyzaltar.
  13. NQ-Nyzaltar

    Community site issues

    Hi everyone! Thank you for reporting the issue! Our web dev is working on it and it should be fixed soon Best Regards, Nyzaltar.
  14. Before starting to read the Lore Bible, here are three things to keep in mind: - Some names and acronyms (put between brackets) in the texts below are still temporary names/placeholders. The final names will be decided in the following days. The update will be announced on the forum and on the social media. We don't want to keep these names, for different reasons varying for each case. Once in its final version, it will be published on the Community Wiki hosted by Gamepedia in a more structured way. - It was a difficult decision but we have to consider that some parts of the short story written by Alain Damasio will be modified or removed. We all agree in the team that Alain Damasio has made a short story of the highest quality, but this short story was written more than a year ago (July 2015) and at that time, too many points regarding the game universe were unclear or undecided. With all the recent additions to the Lore Bible (those released today publicly and those which remain hidden as "secrets" for the time being), it generated some inconsistencies difficult to solve. We tried to find solutions or workarounds, without success. Some points were also not possible to represent in-game, gameplay wise. While the short story will be updated in the near future to fit with the current Lore Bible, in the meantime here are the specific points from the short story you should not take into account when writing a Fan Fiction for Dual Universe (if you want it to be eligible for being integrated to the official backstory of the game, of course. If not, you are not bind to such limitation). Unfortunately, Sohan Decker is not a member of the Alpha Team, as he woke up just a few weeks before the Arkship landing on Alioth and do not participate in the neural simulation that will take place more than a year and a half before the landing. Aphelia memory must have had a glitch when talking to Sohan for the first time. When approaching some Kyrium, the matter doesn't reflect human faces aging or growing younger. Sohan Decker has probably some hallucinations, a possible side-effect of the long cryogenic sleep. While probably convinced of it, Sohan Decker didn't communicate with an invisible entity by using elements and he didn't get some schematics of a high-performance reactor in Kyrium as a reward. The proof? When asked to show it, he's not able to find it anywhere! Poor Sohan. Probably another hallucination. Cryogenic sleep seems to have a lasting side effect on him. - The Novaquark might slightly change the Lore Bible over time, but we will try to keep those changes to a minimum, to ensure that it doesn't contradict fanfictions that have been already integrated to the official lore. These changes will occur mainly when an inconstancy is discovered in the official lore. And in this regard, we count on your feedback to track down every little detail that might seem inconsistent (some details may be awkward on purpose though ). As always, we remain open to your feedback on the Official Lore. Let us know what you think about it! That being said... Happy reading! Dual Universe Lore Dual Universe takes place about 10.000 years after the Grand Exodus when humanity left the Earth to establish itself in new star systems. The information below is meant to help answer the most common questions about the game environment and try to set the general framework where fan fiction can be written. Main historical dates 2027: Discovery of the doomsday Neutron Star that is heading towards the Earth. Collision will happen in 498 years. There are margins of error, so we don’t yet know if it means annihilation or simply major disruption in the solar system’s planets, but the end result is the same: the Earth will not be able to host humanity anymore. The event is nicknamed the [“Star Kiss of Death”], or [SKiD]. It’s basically the Armageddon. 2049: Creation of the United Earth Federation (UEF), a transnational institution in charge of coordinating humanity’s efforts and response to the SKiD. After concluding there was no hope to save Earth, the “Rebirth Program” is launched to analyze possible responses and escape strategies. New measures are voted to encourage natality in the population, to fight against a nihilist movement that advocates a “no future” philosophy and maintain a sufficient level of humans in the long run to fuel the Rebirth Project’s considerable needs. 2084: Better measurements have narrowed the margin of error. We are now certain that the neutron star will hit our solar system, and will actually collide with the Sun, turning into a black hole that will ultimately swallow or eject into deep space all the planets, Earth included. There is no hope anymore. Major funding is directed towards the Rebirth Program. All nation states must contribute at least 20% of their resources 2100: Mankind is entering a new era where robotics and AI have profoundly transformed society. Work as we know it has long disappeared, and social influence has replaced money as the currency of value. People do not “work” anymore, they have “activities” that can get them socially recognized. Money is still used, via a Universal Revenue, mainly as a way to control the scarcity in production, and balance the availability of goods against their rarity. 2130: AI have reached a threshold of global sentience. It is active in political, economic and social debates, and, while its benefits are recognized because it allowed the transition to the post-work era, more and more concern is raised about the sentient aspect and the potentially uncontrollable dimension of the AI agenda. Irrational fear rises. The AIs try to reassure the population that they have no rational reason to threaten humanity, but it only increases the level of suspicion within society. 2145: Massive rebellions all around the world signals the end of sentient AI, introducing a permanent universal ban on this technology, enforced by the very powerful UEF. Against all expectations, sentient AIs accept this and willingly shut down without any form of violent action. 2150: Society is reorganizing itself, as many “jobs” that needed sentient-level AI (surprisingly many, including low skill manual work), are once again left to humans to perform. Robots, in general, are banned also, as most of them required sentient-level AI to function properly. Early attempts at designing automated non-sentient robots all failed in the late 21st century, as it was discovered that sentience was a necessary byproduct of any sufficiently sophisticated AI for it to be able to interact with a complex world. 2200: A major summit of the UEF signals the alarming lack of progress on project Rebirth at the dawn of the 23rd century. Debates continue for years afterward about priorities, what technology to use to build Arkships that could help evacuate Earth, who would be eligible if we cannot host the 3 billion people still in the current population. 2200-2400: Major political events keep slowing down humanity and the UEF in its attempts to advance the technologies needed to build functional Arkships. Many wars, economic crisis, and nihilist terrorism are plaguing the progress. 2400: A period of calm and peace opens up. Major progress is suddenly made in the technologies needed to build the Arkships. Some are scheduled to be built within the next decade. 2440: Several key technologies are unlocked: cryosleep modules, nanoforming technology, nanopack condensers, resurrection nodes (it is unfortunately too late to use this to save humanity, as we would need to install billions of them out of the solar system, on a hospitable planet. There is not enough time for this). 2450: The Arkship technology is now mastered. Mass production begins. The race is on to produce as many as possible. 2500: Terrifying high-resolution images of the neutron star are provided by our most powerful telescopes. Riots break out all around the world over the selection process that dictates who gets to board the Arkships. The process was created by a scientific committee from the UEF, aimed at gathering the maximal amount of genetic diversity, plus a lottery to offset the fact that not everybody could go. Massive euthanasia programs were organized for those who had to stay, in order to provide them with a painless death at the time of their choosing. 2510-2536: The first Arkships leave Earth. Each Arkship is heading towards a particular part of the galaxy. One of them, the Novark, is heading towards the Scutum-Centaurus arm. 2538: The neutron star annihilates the solar system. Arkships are on their way, heading towards different regions of the galaxy. 12477: The Novark arrives on Alioth with a mighty thud as it deploys itself into the planet surface. From afar the planet shows many similarities to that of Earth, a blue and green marble sitting in the goldilocks zone of its star. Large continents surrounded by equally large oceans define the planet's appearance. Mountain ranges suggest continental drift, and large forests have taken hold over most of the planet. Primitive lifeforms are abundant. There are no obvious signs of advanced lifeforms. Year 0 after arrival (0 AA): It will be your turn to write History in-game. The world in 2500 In the century that preceded the Grand Exodus, the Earth’s population had dropped considerably, down to something less than 1 billion people. The “no future” movement had gained a considerable momentum. people were simply trying to tend to their immediate needs; losing any vision for the future or any concern for the consequences of their actions. Natality had dropped to an all-time low, crime had been continuously rising, and nation-states, as we know them, had long disappeared. The UEF was the last large-scale social structure still holding, among a myriad of medium to small sized city-states. UEF representatives and offices, research centers, production units, etc, were scattered all around the world within the largest city-states. The UEF’s role now extended far beyond its initial goals, including a feared and powerful armed force to maintain order and ensure that the proper funding was collected from all city-states, in order to fuel the Rebirth Program. A global language shared by all people on the planet started to emerge at the end of the 21st century. By the end of the 22nd century, almost everyone was speaking at least two languages: the global language (the “common”) and their local native language, each city-state having somehow evolved a variant from their original country’s language. Economy During the first half of the 21st century, the Internet quickly decentralized the economy, removing intermediaries and frictions. Anyone was able to open their own marketplace online, with powerful central aggregators to help integrate available offers. This was both true of goods and services. This highly distributed model of economy stood the test of time, both during the sentient AI era, and even after, up until the last century. One of the main challenges of the last century, after the city-states model had become the norm, was logistics. Transporting goods over long distances carried the risk of being attacked by pirate hordes living outside of the city-states. The UEF and other independent security groups were in charge of ensuring protection, but still, the risk made inter-city trade dangerous, and local markets were the preferred method for basic commerce. A global currency, the [U2] [(Universal Unit)], is installed by the UEF at the beginning of the 22nd century. It has acquired a growing support over the years and is still used as a reference currency on Alioth to help organize the exchanges of goods and services between colonists. Culture & Society At the moment of the Grand Exodus, humanity, and more precisely the UEF, was divided into four main political movements, essentially different from each other in the way they decided to answer one simple fundamental question: what is the main driving force in the development of humanity? Behind this question lies the promise of a political agenda on how to best rebuild civilization after the Grand Exodus and where to put priorities. The [Luminous] are the first group. They consider the main driving force to be knowledge and wisdom. They value science, industry, and technology as the main sources of progress, and were heavily involved in the Rebirth Program, which led to the construction of the Arkships. They are, of course, very much respected for this even if some may criticize them for their all too rational take on things. The Alphas are the second group. For them, the main driving force is, well, 
 force. They believe that people will respond mostly to strength and balance of power. They favor military action as a way to control and orient the evolution of the world in an attempt to avoid chaos and prevent instability. Their intentions are good, but they often fall to scandals involved with their expeditious way of handling subtle situations. The [Ethereans] constitute the third group. They believe in the power of culture and arts. For them, humanity needs to be driven by dreams, beauty, and ideals before anything else. This is what gives us meaning. They are not against more practical endeavors but like to see these activities as a way to expand and support their vision. They have many supporters but are also often criticized for their lack of pragmatic action. The [Emporium] is the final group. They believe in the power of money and commerce. They think that this has been the life and blood of human societies for millennia and, even if they will gladly regret it in private, they think this is nevertheless what gets the job done and can really set people in motion. Some point to them as a cause of an ever greater inequality, but they know how to silence critics and make people happy. None of these movements are inherently good or bad, they all value human life and sincerely want to help drive humanity to success again. Science & Technology After the early 2400 years, science and technology suddenly advanced very rapidly. Incredible innovation occurred, becoming the foundation of the industrial, societal and economical program of Project Rebirth. Here are some of the most prominent breakthrough: Nano fields: an expected advance in theoretical physics led to the discovery of a new force in nature, called the nano force due to its scale, that allows the fine control of the molecular dynamics of matter with incredible precision using high-frequency nano fields. Nano fields can be focused and modulated in a very precise way to destructure, collect or deploy and assemble matter in a short range radius. This is the core technology that gave birth to the nanoformer that every colonist is now equipped with. Calabi-Yau Compactification: the science behind CYC has been inexplicably lost in the Arkship archives. It is the technology that powers nanopacks, which are extra small containers (that colonists wear on their suit), capable of amazing volume and weight reductions of almost anything contained in them. All we know is that it seems to work based on the possibility of storing matter within the extra dimensions of space-time allowed by String Theory, inside what is called the Calabi-Yau space. The exact science and understanding behind them have been lost and attempts at reverse engineering have all failed. Due to the limited number of Nanopacks available and their considerable value, further attempts to reverse engineer them are discouraged. Nano fields displacement: this is a direct application of nano fields, used to collect, store and maintain matter within containers. The matter constituting objects is analyzed and de-structured first then stored using stable nano fields and can then be retrieved later via a reverse process that reconstructs the original object. Unlike with CYC, only limited volume gain can be obtained, and no weight reduction is possible. Nano 3D printing: based again on the versatile nano fields, advanced 3D printers became possible. They are capable to assemble matter from reservoir sources to build small sized technological parts; from electronic to industrial units. Coupled to the automated assembly, this quickly became the basis of the industrial chain. Quantum branching: Quantum Branching is at the heart of the Resurrection Node technology and is based on the “Many Worlds Interpretation” of quantum mechanics. At any moment, in particular, when you die violently, several versions of the universe coexist in parallel. Scientists working on EPR pair experiments unexpectedly found a way to instantly switch one universe with another, and in particular to switch the universe where you die with another one where everything would be exactly the same, except that your body position would be inside a Resurrection Node. The amount of matter to switch increases the energy cost of the operation, so RN teleport only the minimal set of mass to get the desired effect, which is... your naked body. A Resurrection Node is paired with your body and cannot be used by somebody else. It will make you virtually immortal, even if natural aging will probably get you out of the loop at some point. Propulsion Engines: the conquest and exploration of the arrival star system, as well as nearby other stars, is a clear objective of the UEF for each arkship colony. Several engine technologies have been perfected as part of the Rebirth Program to allow for various flight modes, either within the atmosphere or in space. Warp drive technology was near completion and should become available a few years after the arrival, and even stargate instant transport has been sketched as a not too distant possibility but was unfortunately still not available at the time of the Grand Exodus. Warp drive speed is believed to be in the range of 100 times the speed of light, while super warp probes, that could be used to seed stargates, could reach up to 10.000 times the speed of light Making it possible to cross the entire galaxy in just 10 years. Environment & Alioth Alioth is a rocky planet orbiting a yellow dwarf star, very similar to the Sun. It has been selected due to its very similar Earth-like environment, including oceans, forests, mountains, and lakes. It has a moderate fauna and flora. The temperature during the day is similar to what can be found on Earth, but nights can be extremely cold. The planet underground contains all the usual materials needed for basic industry, but more rare resources may have to be later harvested from one of Alioth’s three moons, or even from more distant planets in the system. The planet day/night cycle is only 5 hours, and its weather pattern is relatively stable. Overall, Alioth is a very life-friendly planet, carefully chosen to facilitate the starting years of colonists. The Arkship The Arkships are a marvel of technology. They can host millions of people in cryosleep for extended periods of time. Made out of Kyrium, they can sustain incredible amounts of deceleration or acceleration, and absorb the corresponding crushing forces for whatever stand inside them. The origin of Kyrium is not well documented, and it seems that the material cannot be produced from a known industrial process, but has probably been found during some mining operations within the solar system. Designed to travel close to the speed of light for extended periods, the Arkship engines are also not part of the colonist UEF documentation and no assembly schema could be found within the archives. There is much debate over why the UEF would intentionally withdraw such potentially useful information. Each Arkship is controlled by a proto-sentient AI that was allowed to be built against the very strong UEF AI ban because it was argued that it would have been to hazardous to let the fate of humanity rest with dumb automatic machinery that would possibly not be able to react to unexpected situations. While being an exception to the AI ban rule, the onboard AI is still however not allowed to take control of any machinery or robot beside the Arkship itself. The Novark AI is called “Aphelia”. Once on approach to the destination planet, the Arkship is designed to literally “plant” itself into the planet, to allow the deployment of deep geothermal energy collectors that should sustain the ship functions for potentially unlimited amounts of time. One of the key functions of the ship once arrived, is to deploy a 20km radius safe zone area where colonist would be free from any form of aggression from the outside, or
 from themselves. It was indeed decided that the potentially violent nature of mankind under stressful situations should be mitigated with appropriate supervision. Within the safe zone, Aphelia is in charge of maintaining order and providing support and information to colonists. Regrettably, one known consequence of prolonged cryosleep periods is that the subject will suffer from a loss of episodic memory, as well as most high-level cognitive memory like expertise, skills or know-how. To mitigate this side-effect, the Arkship archive contains large data banks that are transferable to colonists via a wireless data transfer process involving brain implants capable of stimulating neural activity. The process is slow and can take days for the most advanced skills, but is an effective way to re-enable lost knowledge for long time space travelers. The Arkship extreme energy efficiency, designed to allow the ship to travel for millennia, forced trade-offs on what could be embarked in order to minimize the total mass, and of course, human bodies were preferred over any other “mass”. For this reason, and because nano 3D printing would make it possible to easily rebuild them, no ship or industrial machine was included inside the Arkships’ cargo. Humanity would have to rebuild civilization from scratch. A large set of Resurrection Nodes tuned to each registered colonist where however installed inside the Arkship to avoid any loss of precious life once arrived on the destination planet. For these reasons, the inside of the Arkship, besides the propulsion machinery, is mostly occupied by cryosleep pods, as well as Resurrection Nodes. Alpha Team While most of the Arkship passengers will wake up after the Arkship landing, a few thousand among them become half awakened between a few years and a few weeks before the arrival: the Alpha Team. While their bodies are still asleep, their brains are awakened and connected to an advanced neural/computer network that immerses them collectively within a virtual reality that is meant to simulate their first steps on the destination planet, for education and testing purposes. During this simulation, of course, nobody can die (this represents the Alpha phase in-game). They are given easier access to certain resources in order to help them experience various stages of the tasks they will have to face in real life when arrived. The Alpha Team will then be in charge of guiding newcomers and helping to bootstrap the first months of civilization rebuilding on the destination planet. Mysteries The cryosleep memory loss side effect and the apparently incomplete archive has given birth to several mysteries for which colonists have developed many “theories”: Kyrium is an absolute mystery. Nothing is available in the Arkship archives about its nature, how it was found, how to create it or even manipulate it. No colonist have the slightest memory about the Kyrium. If Aphelia is asked for information on Kyrium, the Novark’s AI will just give an elusive answer, explaining its lack of information as memory loss. Obviously, this is not a satisfying answer. Aphelia is in charge of the Novark and the well-being of all the passengers. She seems as caring as invasive in the private life of the colonists. While she doesn’t seem brutal, hostile or coercive by default, her behavior is perceived as if she monitors every action of each human that has been aboard the Novark. She also seems to avoid disclosing information on some specific topics - at least that’s the feeling of some passengers - despite the fact she always says if she doesn’t give a satisfying answer, it’s because the answer is beyond its capabilities. For these two reasons, many colonists think the AI is not trustworthy. Aphelia seems to have incredible defenses against hacking, far higher than anything the most experienced colonists in hacking have ever seen, reinforcing the feeling that the AI might hide a lot of things. The Arkship light speed engine is completely undocumented. No schema is available to rebuild one using 3D nano-printing, or by any other means. There seems to be no trace of the records pointing to the destination of the other Arkships within the galaxy. Best Regards, The Novaquark Team
  15. NQ-Nyzaltar

    Can someone explain it to me?

    Hi everyone, As an exceptional case, we are replying this topic, even if it’s closed, to avoid any misunderstanding. As an exceptional case, as the involved user has explicitly asked for public explanation and the customer support agrees with it, we are in a situation where both parties agree to make it public, so it doesn't break the confidentiality policy. We also want to share this as an example that things don't happen for no reason (and in the case of an error, we are ready to fix it). Just to put things in perspective: - Emtec3PL account wasn't suspended regarding the game (the account has never lost his rights to play the game when the time will come). - Emtec3PL account wasn't suspended on the forum and was still able to contact Community Managers in private. - Emtec3PL account was suspended on Customer Support side. The situation: - Emtec3PL pledged 1 euro as a symbolic donation during Kickstarter campaign (in which case it was clear it was a donation, with no rewards attached to it). - Emtec3PL pledged then an Iron Founder Pack after the Kickstarter campaign, which has been upgraded as a Silver Pack shortly after. - As explained in the news on our website here the access time, depending on the founder level, was pretty clear and self explanatory: All Kickstarter Founder Backers get access at Alpha 1. Post-Kickstarter Founder Backers get access at the earliest at Alpha 2. Emtec3PL becomes a Founder Backer after the Kickstarter campaign, first as an Iron Founder, than as a Silver Founder, so he's rightfully considered as a Post-Kickstarter Backer and will get access Alpha 2. Emtec3PL contested that fact and asked repeatedly to Customer Support for an access to Alpha 1. Novaquark Customer Support denied the request and explained why. The last answer from Emtec3PL to the Customer Support was the following: Emtec3PL sent this reply because he will have access to Alpha 2 (as planned), and not immediately (as he wanted). Obviously there was no possible discussion anymore, and as part of the process for harassment prevention, the account has been suspended on the customer support side. If Emtec3PL is willing to come back to a more constructive discussion, the account can be unsuspended. This example might be useful to put in light how we manage customer service here at Novaquark. Globally there are two schools of customer service: The old school: "Customer is king." This vision implies that no matter how the customer behaves, the customer service agent needs to endure and gives satisfaction to the customer. In our eyes, this way of doing things is relevant as long as customers and customer service agents behave with mutual respect. However, with internet promoting anonymity and online interaction, a growing number of customers started to consider mutual respect as being optional and/or lost focus that the customer service agent at the other end of the line is a human being, not a machine, and he/she is there to help, not to endure someone else's anger or frustration. Having daily customers being rude or threatening can damage a team morale, especially when rudeness or threat is undeserved. Customer Support is not an outlet for customers to let their frustration run wild. It's a place to answer customer questions and help them when they have a technical issue. Some people would easily throw there: "Hey it's part of the job. If they can't handle it, they can find another job" or the famous “HTFU” (which is perfectly fine in a game where a part of the fun is to compete to see who is the toughest guy. It’s less fine when it applies to your real life where you can’t log out) Our answer to this is "No, it's not part of the job, unless it has been decided that way by the company. It's not up to the customer to decide this part." At Novaquark we value Customer satisfaction as much as Employee well-being. The reasons? We don't want the job of anyone becoming a chore because we aren’t interested in burnouts and high turnovers, and also because we are convinced that, having people less stressed and less harassed than the average in the industry will benefit indirectly to the Customers themselves. So we won't encourage negative behavior from some customers, quite the contrary, by applying consequences to this kind of behavior. To put it simply, we are following the other school: "Customer is king... but even a king has its limits." We will always do our best to satisfy a customer as long as: - the request/demand is reasonable and motivated by common sense. - the request/demand is made in a respectful manner. Best Regards, Nyzaltar.
  16. NQ-Nyzaltar

    Winter Holidays Contest!

    Dear Alpha Testers, To celebrate the launch of the Alpha and the exceptional two-weeks test session for the Winter Holidays, we decided to organize a contest in which you can put your creative mind to a challenge! Starting on Thursday, December 20th, 14:00 UTC, show your builder skills by creating a small Dynamic Construct! It can be an Hovercraft type, an Atmospheric Ship or a Spaceship. The goal: Building the most kickass vehicle during the two next playtests (the Winter Holidays playtest and the first 48h playtest of 2019). The time frame: The event starts at 14:00 UTC on Thursday, December 20th. The event ends at 14:00 UTC on Saturday, January 12th The prizes: 1st place: - The Construct will be showcased in an upcoming Blog post - The winner will receive a poster based on an in-game screenshot of their construct and signed by JC. - 3 Beta Keys (to share with your friends) 2nd place: - The Construct will be showcased in an upcoming Blog post - The winner will receive a poster based on an in-game screenshot of their construct and signed by JC - 2 Beta Keys (to share with your friends) 3rd place: - TheConstruct will be showcased in an upcoming Blog post - The winner will receive a poster based on an in-game screenshot of their construct and signed by JC - 1 Beta Key (to share with a friend) Criteria selection list: The winners will be selected by a jury formed with the Novaquark staff. We will take into account the following criteria: The Construct must be a Dynamic one. The Construct must use a 16m or 32m Dynamic Core Unit The Construct must have a Sci-Fi vibe. The Construct should be good looking and original. The Construct shouldn’t seem inspired from a copyrighted asset coming from a popular franchise/universe. The Construct can be built by a team of up to 5 players. In case of a team, only the owner will be considered as the winner. The Construct owner must gather the following information about his Construct: Location (Planet & Coordinates) Construct name Construct’s owner name (in-game name) List of the additional players who participated in building the Construct Keep in mind: each player can be listed for only one Construct. If a player is registered as participant for several Constructs, he won’t be eligible for any reward). The Construct should be submitted by its owner, with all the proper information, to community@novaquark.com (a Construct not submitted by its rightful owner won’t be taken into account). Best Regards, The Novaquark Team
  17. NQ-Nyzaltar

    Winter Holidays Test!

    Dear Alpha Testers, Today we have an awesome surprise to announce for the Winter Holidays! The test next week won’t last 48h as usual. It won’t last 72h either, nor 1 week. Instead, we plan to open the Server for over two entire weeks! Starting on Thursday, December 20th, 14:00 UTC, testing will last until Monday, January 7th, 14:00 UTC. However, while we will do our best to ensure the best server uptime possible, please keep in mind the following things: As the Winter Holidays are approaching, Novaquark will be short staffed. Expect limited support during the Winter Holidays (starting Friday, December 21st). All Kickstarter Backers who have previously created their Dual Universe account now have access to the game. If you haven’t created your Dual Universe account and contacted our Customer Support (support@novaquark.com) before Wednesday, December 19th, you won’t gain access to the game before the end of the year due to the aforementioned limited support. In such case, you will gain access early 2019. We are only in Alpha and this is the first test of this duration we are scheduling with all Alpha testers. Server downtime and/or server reboots should be expected. In the off chance that a significant and/or recurring technical issue occurs during the test, its duration may be shortened. “Garbage Collection” of abandoned Constructs/wrecks will occur after a certain period of time. As this is the first test to closely resemble a 24/7 server uptime, we are enacting a set of basic rules regarding the cleanup of unused Constructs that may further change and evolve through future development. What are these rules? Constructs matching all the following criteria will be deleted regularly: No customized name. Made on the UEF Hovercraft Blueprint basis (even tweaked afterwards) Not used during the last 24 hours. Staying on any Market Hub parking lot. In other words, if you’re keen to keep your first Construct and you’ll be offline for more than 48 hours during the test, just rename it and the Construct will stay safe. We hope you’ll enjoy this holiday surprise and we wish all of you the best! Best Regards, The Novaquark Team
  18. NQ-Nyzaltar

    Gifting Backer Packages

    Hi Yamamushi, Yes the "gift a pack" feature is planned. However, it won't be before several months (probably not before Alpha 2, at the earliest): there is a significant development time to allocate for such feature and it's not - unfortunately - in the top priorities right now. Best Regards, Nyzaltar.
  19. Hi everyone! Several people have been wondering how to differentiate Kickstarter Founder backers from Post-Kickstarter Founder backers. Indeed, until now there weren't any clear way (at least on the public) to know who has access to the Alpha and who hasn't. To make it as simple as possible, we have deployed a simple feature displaying which accounts have access to the Alpha 1 and which haven't. You can find it under you number of posts and location in any post you've made on the forum. You can also find it on your profile page, in the category "Profile Information": Some of you may have something different from "Yes" or "No" regarding the Alpha 1 access (like "1" or "0") This is just a debug display that will be replaced by the correct display once you will have logged out once and relogged on the forum. Best Regards, Nyzaltar.
  20. NQ-Nyzaltar

    Alpha accees

    Bonjour coolba, Le fait de ne pas avoir annoncĂ© dĂšs le dĂ©part la date approximative de l'Alpha 2 Ă©tait une mesure de prĂ©caution et en aucun cas une volontĂ© de cacher ou dĂ©cevoir des backers: nous avons donnĂ© une date approximative dĂšs que nous avons Ă©tĂ© convaincu d'avoir des chances solides de tenir les dĂ©lais (ce qui ne nous met toutefois pas Ă  l'abri des imprĂ©vus). Il n'y avait que deux maniĂšres de procĂ©der: soit nous annoncions trĂšs tĂŽt une date au hasard sans avoir la moindre idĂ©e si nous pourrions tenir les dĂ©lais, soit nous annoncions une date approximative dĂšs que nous avions un peu plus de visibilitĂ© en termes d'estimation de temps. Si nous avions optĂ© pour la premiĂšre option, et que la date approximative n'avait rien Ă  voir avec la date rĂ©elle, cela aurait causĂ© beaucoup plus de dĂ©ception que de l'annoncer suite Ă  une rĂ©flexion rĂ©aliste sur le sujet. Il n'y a pas de solution parfaite. MĂȘme si effectivement la date approximative est arrivĂ©e plus tard, en revanche, il y a toujours eu la mention "AccĂšs Ă  l'Alpha 2". Ceci indiquait clairement que le Contributor Pack ne donnerait pas immĂ©diatement accĂšs au lancement de l'Alpha, qu'il y ait une date approximative mentionnĂ©e ou pas. Cordialement, Nyzaltar.
  21. Hi Emtec3PL, No, we are not ignoring people who pledged 1 euro during the Kickstarter campaign. We thank them deeply for the symbolic donation. However, as you rightfully named it, it was a donation. Giving 1 euro was supposed to show your support for the project, without expecting something specific in return, which is contradictory with your claim today. Your first official pledge as a backer happened after the Kickstarter campaign, so it's just logic that you are part of the Post-Kickstarter Founder group. Moreover, being a Post-Kickstarter Silver Founder backer isn't as grim as you describe it, as we also did something for Post-Kickstarter Founder group: Silver backers were supposed to have access to the game only at Beta. You will instead have access to Alpha 2. Please keep that in mind. That being said... As a general rule of the forum, you're aren't supposed to post publicly a private conversation between you a Novaquark Employee without his consent, especially with the goal in mind to cause a ruckus (last point of section III). You can find the forum rules here. For that reason, this thread will now be locked. Please do not continue in this direction. Thank you for your understanding. Best Regards, Nyzaltar.
  22. (Last Update: 11/07/2018) Hi everyone! We are really thankful from all your support for Dual Universe. But as many of you have given a lot of feedback and suggestions already, and by investing your time and putting your trust in us, we wanted to thank you with something particular: Today we are happy to announce that the 4th wave of candidates for the Alpha Team Vanguard have been selected! How have they been selected? They all have been selected by registering on the forum AND having given significant feedback or suggestions, either publicly on the forum, by private message on the forum, or on any Social Media (Facebook, Twitter, writing blog posts about Dual Universe, helping on the Gamepedia wiki, etc) Will there be more members selected in the future? Yes, of course! There will be other people selected to join the Alpha Team Vanguard in the future. Again, they will be selected for their community involvement (the Novaquark Team remains the only jury on this matter). What does it means to be a member of the Alpha Team Vanguard today? Being among Alpha Team Vanguard members means you have the trust from the Novaquark team. You might get access to some very early versions before anyone else to test some features, and you will have some news and content that are not ready for a large public yet. In short: exclusive news. Who are the 120 members selected? Here is the list. Keep in mind that if your forum name doesn't appear in this list, it might appear next time! Alpha Team Vanguard (first wave) (19): Astrophil Astrov Comrademoco Cybrex (previously Ellegos) Deth (previously Hylios) Jared Kiklix Klatu Satori Lady_Astrum Michaelc Neopolitan (previously Saffi) PetdCat Shadow Shattari Silvligh Spacelike SpacemonkeyCongh Squishimus Vylqun Alpha Team Vanguard (second wave) (30): Aetherios Anasasi Archonious Atmosph3rik Code24 Cornflakes Darius Sanguna DaSchiz DevisDevine Dhara_Elysande Dominar Dygz_Briarthorn FrigoPorco GalloInfligo Guttertrash Halo381 Khaymann Lethak Lethality MasteredRed Nietoperek Ripper ShadowlordAlpha SzaryWilk The War Doctor TrihXeen Warden WilksCheckov Yamamushi Zander Alpha Team Vanguard (third wave) (50): AccuNut Aesras Amandarain Anonymous Arkanos Ashteron ATMLVE Begogian Benfargo BliitztheFox CommanderLouiz Danger Dark DeepNature Devious_T Devu Falstaf Fitorion FryCaptain ForlornFoe Hades Haunty Jeronimo Kuritho Kurock Kurosawa Leonis Lethys Lights Lord_Void Lynkx Mefsh Mrjacobean Pang_Dread Peregrin Rockerboy2020 Rrovall ShinyMagnemite Shynras Silmerias SirJohn85 Sunrider44 Temerian Velenka Villspor Volkier Wardion2000 Wesbruce Wizardoftrash Zamarus Alpha Team Vanguard candidates (fourth wave) (21): Armyboy941 Atmosph3rik Azureskye Corevamore Croomar Cybercrunch DarkHorizon Destrin Geo Hdparm Helvetian Knoober LittleJoe Megaddd Nanodot Nija123098 Pantera Shadow_pryo Shockeray Soarnir UnderhandAerial Congratulations to all! Best Regards, Nyzaltar.
  23. Hi everyone! Here is the official thread where you can report the bugs or problematic features on the Community Portal that need some updates/modifications. So far, we have: Error 500 when attempting to change the Logo/Image of an Organization. Fixed (currently investigated) Best Regards, Nyzaltar.
  24. Hi everyone! Today we have two exciting news topics to share with you. After today's maintenance, the official website has now a French language option! You can access it by clicking on the French flag in the top left corner of the website (or access it directly by this link: https://www.dualthegame.com/fr/). In addition, we have begun the development of localization tools within the game. The game will be released in French in addition to English. Why is this good news for non-French speaking players? It’s the first step toward additional languages. Maintaining a website in multiple languages isn’t just a matter of translation, it’s also a matter of web development. We were tasked with developing a structure that allows us to easily add new languages without modifying a page’s core code each time we alter its text.Without this structure, translation-related tasks become far more difficult and time consuming. We are starting with French for several reasons: French is the native language for the majority of our team, so it’s easier to recognize issues relating to that language, making it more efficient to test the website. With the launch of a website available in multiple languages, there is expectation that questions and concerns from players will be addressed in that language via Customer Support and Community Management. This may take additional time for internal approval and hiring the right candidate to fill these positions. In French, we can already manage these responsibilities. We plan to add several other languages in the future, though we aren’t able to release an ETA for those at this time. However, we will definitely make an official announcement to the community when we are ready to add more language options! Best Regards, The Novaquark team.
  25. Hi everyone! The Official Website (as well as the Community Portal) is going to be under maintenance today, for the next 4 hours. The Maintenance is expected to begin at 09:30 UTC. Thank you for your understanding! Best Regards, The Novaquark team.