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NQ-Nyzaltar

Community Manager
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Everything posted by NQ-Nyzaltar

  1. To provide better support for our community, effective today (Feb 12) there will no longer be a GM presence on Discord or in-game. All bug reports and customer service requests must be submitted through the ticketing system. In recent months, the Customer Support team has made great efforts to improve their processes, resulting in a significant upswing on ticket turnaround times and resolution. A major component in this success has been to put more focus on the ticket system. Exclusively using support tickets enables the team to be more efficient in tracking issues an
  2. Calling all Noveans! We’re nearing the final stages of preparing the Dual Universe public test server (PTS) for its upcoming grand opening, and we need your help. If you are an active DU subscriber, please join us for a PTS load test. During this test, we will be gathering data related to server capacity and performance and trying out the new launcher. What’s more, you’ll be getting your first taste of the 0.24 build that’s currently in development. Your character and assets from the Live server will be mirrored on PTS. Your account login information will be
  3. Chers Novéens, Bien que nous ayons fait peu de communication jusqu’ici dans la langue de Molière, cela ne nous a pas empêché d’écouter vos demandes de voir le jeu entièrement traduit en français, de même que les annonces, les nouvelles ou même simplement les interactions entre l’équipe Novaquark et la communauté francophone. Certains parmi vous savent déjà que si cela ne s’est pas fait plus tôt, ce n’est pas par manque d’envie de notre part - surtout pour un studio d’origine française - mais plus pour des questions d’effectifs. Nous devions faire un choix entre communiq
  4. Hi Noveans! A new hotfix has been deployed today and is ready for you to download. Bug Fixes Fixed DRM incorrectly preventing voxels from being copied over long distances, when the source construct was not rendered. Dual Universe is now in version r0.23.5. Best Regards, Nyzaltar.
  5. @RedstarBunny Your post have been edited and an explanation has been given. As the only purpose of this thread is only meant to bash Customer Support and not finding a solution, it will be now locked.
  6. Hi @Nightranger Thank you for standing up against misleading information. However, why it's understandable that you may be frustrated, there is an explanation for every point you've mentioned: 1) The difference in time to apply the punishment: A mod may not have seen immediately the rule broken by the other community member. It could also be a different mod who see the other player posts and yours. Moreover, until recently, we had a very relaxed policy in terms of moderation on the Discord. We are all (the Novaquark team and the Moderator team) for the freedom
  7. @Kyllian @ToothlessRaider @LouHodo The current waiting queue for the Customer Support is exceptional and temporary The Customer Support had a decent response time in Alpha (around 48-72 hours). However, the surge of requests exploded with Beta Launch, and we are currently scaling up our Customer Support team to catch up with the amount of requests. Please be patient. If you have no answer yet, it's not because the Customer Support doesn't want to answer you. It's just that there are way too many tickets to handle each of them as quickly as the team would like. On a side note, this
  8. Hi @Anomalos @Morlock and @Verd_Mooring Welcome in the Dual Universe community! Just a kind reminder though: while it's perfectly fine to gather between players sharing the same affinities (whether it's religion, culture, or any other topic), keep in mind that no promotion of any religion is allowed on any platform managed by Novaquark (the Dual Universe forum, the official Dual Universe Discord server, the in-game chat, or any of the social media managed by Novaquark). Also please refrain to bump the topic if there is no new reply for a while (if everyone started to do th
  9. Why adopt an anti-cheat system? It’s no secret: Cheating is prevalent in many multiplayer games. It’s an even bigger problem in a Single-Shard metaverse with PvP, like Dual Universe. Therefore, we needed to put several safety measures in place to ensure a fair game for all players. Our client anti-cheat implementation is one of these measures. The main goal of the EQU8 anti-cheat system we adopted is to prevent modification of the game client as a lot of cheats rely on these modifications in order to access hidden data, automate actions, or display extra information to the cheater.
  10. Hi Doomslayer and welcome in the Dual Universe community! There has been a temporary authentication issue yesterday so it might be the reason. Did you try to log in with you email address as login ID? Have you tried again since then? Best Regards, Nyzaltar.
  11. Dear Alpha testers, The Beta launch is coming in just a few weeks and as you might expect it, so is the pre-Beta wipe! You will have 2 last test sessions before the wipe, during which we ask you to save all the Constructs you want to keep under the form of a Blueprint. We know that this official announcement comes on short notice, but as you can imagine, the whole team is on a tight schedule to deliver the Beta at the end of the month and we’re trying to inform you as much in advance as possible with the time constraints. The last test sessions before the w
  12. Hi everyone, With the Alpha 3.2 deployed, the PvP Zone size has now been significantly increased: Construct vs Construct mode is now possible anywhere in space, except in a radius of 500km around each planet. Note that this is not the final version of the PvP design, as it will be progressively iterated during Beta. This announcement comes on a very short notice, but don't worry: The team has taken preventive measures against Construct damage or loss if you haven't already made up-to-date blueprints for all your creations and if some of your Constructs are now in the e
  13. Hi everyone! The new character model is an artistic re-imagining of the original design, and is one of many steps we’re taking to update the look and feel of the game. The goal of this redesign was not only to create something functional and realistic for interstellar travel, but also come up with something memorable, appealing, and instantly recognizable. The Novaquark team.
  14. @Devlin_Vinderkarr The pack with 12 months of sub is the Patron pack at 180, not the Contributor Pack at 60. Best Regards, Nyzaltar.
  15. Dear Community Members, We have some very exciting news to share. Many of you who have been here for a long time probably already know Yamamushi. As one of the co-founders of the official community Discord and an early Kickstarter backer, Yamamushi has been around as a very active and well known community member for almost 4 years now. We are excited to have him joining the team. With him coming on board, a few important things are going to change and we wanted to be transparent about this with you all. We have always valued neutrality for our employees and we try to
  16. Congrats Yamamushi for joining the Novaquark team! If you want to join us in congratulating Yamamushi (and/or give your feedback on the Novaquark Employee Policy), you can post below in this topic! Best Regards, Nyzaltar.
  17. Dear Noveans, As we want to prepare properly the NDA Lift and give some spotlight for those among you who want to open a channel (or use an existing one) to talk about Dual Universe, we would like to know who, among you, plan to talk or showcase the game once the NDA will be lifted. Even if you have a very small number of followers, or you haven't started, please let us know, so we don't forget anyone once we will start our YouTuber/Streamer program! To do so, please click on this link to fill the Survey containing 8 questions We thank you for the love and
  18. Dear Noveans, We launched the Space Station Building Contest at the end of last year. The constest has ended in March this year and we can only say that we are absolutely amazed by the space stations that have been submitted! Kudos to all contestants. We really have a hard time to choose the winners among all the participants. In order to share with the whole community a glimpse of what has been accomplished, we just made a quick showcase of the best Space Stations on our official YouTube channel! Best Regards, The Novaquark team.
  19. Dear Community members, As announced in the news available here, we are glad to welcome a new Community Manager in the team! She will be the Community Manager at Novaquark Montreal, which means we will now be able to cover more time zone. We are really happy to have her on board! Give a warm welcome to NQ-Naerais! Best Regards, Nyzaltar
  20. Dear Community members, A few changes are happening in the Community Team at the moment and it's necessary to make some clarifications about it: - For those who remember NQ-Nunc, if it wasn't clear, he has left the team for quite some time now. - NQ-Nomad is still there, but is investing a significant amount of time in many internal tasks related to live operations and project management. - I'm still there, obviously, but I have to divide my time between reporting the community feedback, working on some internal tasks, as well as working on some projects for the future
  21. Hi Jonesy, Welcome in the Dual Universe community! Regarding your statement "I will never pay to play a game in alpha test for $60.00 ever": It's totally fine, really. If you don't want to support a game in development and prefer to buy and enjoy games only when they are in a more or less complete state, we - at Novaquark - totally understand: those who currently support us do so in order to help us finance the game. In return, they got a fair amount of months of playtime that they will be able to use at official release, and they have access to early stages
  22. Hi everyone! With the Alpha 3 deployment around the corner and the RDMS implementation, we had to make significant changes in the background by connecting organizations data available on the Community Portal to the organizations data that will be available in-game. As it is a "Work in Progress", the Community Portal will switch in "Read Only" mode for the time being, to limit the probability of technical issues. During this transitional period, All management actions for the organizations will be done in-game. You will also note that the number of legates per organ
  23. Alright. Things are getting a bit out of hand here. @xlDvSlx @DvS_UK Thinking that the DAC system is "Pay to win" is your opinion and it's your right to think that way, even if many people here disagree with you. However, it's strange that you start a crusade right now on the monetization model as you claimed to be a long time follower of the game. If you are a long time follower, then you know we never hid what the monetization model was going to be and said it right from the beginning (the Kickstarter Campaign in 2016). If you disagreed on t
  24. Hi everyone. As some of you may wonder why this topic has been locked, here are some clarifications: As much as it is unacceptable to spam/derail an org recruitment thread just to taunt/harass the one who posted the said thread, it's also unacceptable to start a forum thread with the global idea of "You don't know what PvP is, let me teach you" (because this is how it can be interpreted). It's a highly provocative way of starting a discussion (whether it's intentional or not), and it clearly does not invite to constructive replies. @Daphne Jones You should really
  25. Hi everyone! Sorry for the late reply! So to answer your questions... @Vyz Ejstu 1) and 6) Aphelia is dematerialized in the simulation. She doesn't forbid anything as long as it is not an attempt to impact/attack her own integrity. However, she won't facilitate nor encourage any violence. That's also why colonists haven't any hand weapon given to them once you "wake up" in the simulation. Consider that a loophole exists as colonists really wanting to resort to violence can bypass this interdiction by making constructs with weapons. It's up to you to take into account o
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