Jump to content

When you use NPS scores on a survey ...


Recommended Posts

 

Besides it being really not great to force a survey on your player base through the game, please learn how NPS works..

 

image.png.a547f2a3fd1b15b987a930966f0db4df.png

 

 

Someone scoring 1-6 is a detractor, 7 or 8 are neutral and 9 or 10 are promotors .. 

 

So if you want to get your NPS score correctly, do not put NEUTRAL under the 5-6 as :

  • You will likely trigger a lot of those scores and thus trigger detractors
  • You will imply a 7 or 8 is good which it really is not

 

 

BTW. .if anyone wants to know.. NPS (Net Promotor Score) is what is measured here. the score will be:

 

((number of promotors-number of detractors)/total number of scores)*100

 

So neutrals are not good as they will actually lower your score 

 

If you want to do NPS.. At least do it correctly..

But then, NQ may not even be aware of this and just use the format without understanding how this works.. Would not really surprise me..

 

Link to post
Share on other sites

Honestly I think marketing team (or who invented this very questionable thing) was just in dire need of Q1 report to show some activity to JC, so they lets do some... poll just for sake of poll. Why not?

 

Because if this poll is actual attempt to answer mystery "why people leaving game and not invite their friends", then its very sad.

 

 

Link to post
Share on other sites

So they want even the people who dont even play anymore, to "login" so they can post a 1.   Because thats what I did.  Now they can use that to show a boosted number of "logins" for someone....their financial backers?  And to me this doesn't mean shit if I can't see what the results are.   I have a feeling we will never see what the results are of this survey.

Link to post
Share on other sites

 

1 minute ago, JohnnyTazer said:

So they want even the people who dont even play anymore, to "login" so they can post a 1.   Because thats what I did.  Now they can use that to show a boosted number of "logins" for someone....their financial backers?  

Honestly, I would not rule that out as I do have indications that a potential funding round may be close.

NQ logic aside, putting a survey in the game itself is really odd..

Link to post
Share on other sites

Its classic statistical manipulation.  As my college stat teacher said:  "Lies, Damm Lies, and Statistics".

 

This is just like going to a Corvette club and asking "How many of you like Corvettes?".  By forcing people into the game to do the survey, instead of in the launcher or on the forum with an e-mail link (best of the options in my opinion), they solicited those still playing and ask if they like the game - huge bias.  Of course, as mentioned above, if they did it on the forum the results would likely be public - and that don't want that.

 

They have the data - why not do a number of surveys focusing on people that played less than 10 hours, 10 to 100 hours, 100 to 1000 hours, 1000+ hours based on connect time of the account?  THAT would be useful data.

Link to post
Share on other sites

 

Good point, by placing surveys in the game you instantly skew the outcome and invalidate the result due to lack of a balanced audience.

For the purpose of upping the "concurrent login" counter though, it works nicely.. /s

 

 

Link to post
Share on other sites
9 hours ago, SirJohn85 said:

Actually, you shouldn't log in to vote. In the end, perhaps the wrong conclusions are drawn from the survey.

 

"Our monthly user activity has jumped amazingly."

 

Oh, I fully expect to see some sort of spin in the direction "Following our 0.24 patch we say a fantastic jump in concurrent logins"

Gating a survey behind a required login is kind of scammy for sure.

Link to post
Share on other sites

Logged in and gave a low score.

Noticed they have fixed the MIP mapping for more details in ground textures close to the player, but at the same messed up the long distance texture filtering. So now you have aliasing and 'ant-crawling' artifacts in textures all over the place.

Logged out..

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...