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NQ-Naunet

Community Manager
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About NQ-Naunet

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    Novark Citizen

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  1. Hello Noveans, Following our recent patch, we have decided to clear all restorations from all elements that are both placed on constructs and currently present in inventories and containers. Permanently destroyed elements that have not been "scavenged" will be restored as well. Active health of elements will however not be affected, so elements that are partially damaged will remain that way and will have their restore count reset to the base number. This is a one time event following the patch, any damage sustained through PvP going forth will still reduce the restore counts on elements. Thanks, all! 👋
  2. Hello to all you builders out there! I'm here to show off a neat site that some of you may already visit: Dual Universe Creators. For those who have never heard of it before, "DU Creators is THE premier catalog of ships, structures and voxel sets offering full comments/likes for each item, 1-step registration to put your construct on the market and more." Special shout-out to site owner Deravi for all of the work he's poured into this project! ❤️ In addition to giving me permission to share his site and official Discord server, he kindly provided me with an infographic of the DU Creators 2020 ship awards - take a moment to skim through it, and consider getting involved for the chance to see your build featured next year!! We just love to see things like this! If you or anyone you know has something you'd like to see featured, please give me a shout any time. Take care, Noveans! Happy Friday! 👋
  3. @Demlock Great feedback for us and stellar builds - totally agree with the light and shadow comment. The ambience you've created is superb.
  4. I don't know the specific contents of the ticket backlog, Gottchar, but I understand the point you're trying to make.
  5. Yeah, and I addressed that: "...it [meaning the kind of widespread support we offered previously] was placing a lot of strain on the (and I can't emphasize this enough) unpaid people who were fielding the requests. They needed the relief our change brought - we can't afford to burn out the kind people who give us their free time to support the DU community." The structure we had before placed undo strain on the mods & helpers. We changed the support structure so that we could do exactly as you're suggesting - to set better, more reasonable expectations and boundaries. Bring us your bugs, lend one another a hand with other kinds of teleportation.
  6. It worked perfectly for those that needed a quick teleport, but it was placing a lot of strain on the (and I can't emphasize this enough) unpaid people who were fielding the requests. They needed the relief our change brought - we can't afford to burn out the kind people who give us their free time to support the DU community. Yes, we (NQ) need to address bugs before we launch features and processes alike, but this is where we're at with this bug scenario in particular and we're going to have to continue trying to work with it as-is until it's fixed.
  7. Also, to address this directly - when the game community was a bit smaller, it seems it was viable to provide this level of support. Things 'blew up' and we had to scale back lest we set a really big precedent we couldn't live up to. At some point, we have to tighten things up and start preparing a scalable process in preparation for launch. It's better to do these things sooner rather than later, as you've all pointed out many a time whenever we release things.
  8. Please check out this post I made some weeks back, as I feel it may help everyone's understanding of who does what in terms of support (whew this old post is getting a workout today): TL;DR - Community Helpers = volunteer players who pitch in to lend support where needed in the community. Moderators = volunteer players who assist others and enforce the rules on Discord and here in the forums. GMs = employees who provide in-game support, but who are limited in doing so; their role is to direct players to the proper resources as needed. They pass information up to the CMs and help us provide more round-the-clock community coverage. CS = employees who officially respond to support tickets. CMs = employees (like myself) who serve as the main messengers that carry information between players and the rest of the development team, and vice versa. (Similar to a GM). We also handle the running of contests, official announcements and general community engagement. Unlike GMs, CMs do not appear in-game to provide support. Moderators and Community Helpers don't have access to NQ's ticketing system because they are unpaid volunteers. They're (incredible) people on the ground who can filter these things up to us, because we can't be everywhere at once. That's their function. They don't work for us, so please don't get angry with them if they aren't able to give you the kind of support you're after. The GMs in-game have a bit more reach, as they are employees, but they also do not touch support tickets. They're the next tier up, but they're not the be-all-end-all. The support staff that handle tickets are working through the backlog in priority. This will take time, and that's not something I necessarily need to repeat... you're all feeling it. Having said all of that, YES. Yes of course we want happy players. If I could singlehandedly run around assisting everyone instantaneously, I truly would. I care very much about your collective experience not only inside of DU but with NQ as well. Know that everyone under the banner of community works tirelessly within the boundaries of their respective roles to bring you the answers, support and fun you all seek. I'm very sorry it hasn't been feeling that way.
  9. I also want to let you all know that while I always poke the team about the tickets you bring to me, I can't fast track them. I also can't guarantee that a representative from another team will come to the forums or Discord to speak to issues you're having. Occasionally they're able to fill me in on a situation and I'm permitted to bring some information back to you all, but that's the most I'm able to offer. Those are the boundaries of my role. (I think the above goes without saying, but I feel compelled to make it clear just in case.) Thanks again for all of your understanding and feedback, though. You know I'm passing it along!
  10. Don't post chatlogs, c'mon guys. I'm not going to go full moderator here, so please just heed my friendly warning. Also, this post I made a while back might be relevant to this situation so we're all clear on who provides what kind of support/where: TL;DR - Community Helpers = volunteer players who pitch in to lend support where needed in the community. Moderators = volunteer players who assist others and enforce the rules on Discord and here in the forums. GMs = employees who provide in-game support, but who are limited in doing so; their role is to direct players to the proper resources as needed. They pass information up to the CMs and help us provide more round-the-clock community coverage. CS = employees who officially respond to support tickets. CMs = employees (like myself) who serve as the main messengers that carry information between players and the rest of the development team, and vice versa. (Similar to a GM). We also handle the running of contests, official announcements and general community engagement. Unlike GMs, CMs do not appear in-game to provide support.
  11. @DawnSigma Hello! Just checking in to see how things are going for you. Were any of the replies to this thread helpful? Do you have any additional questions to ask, or experiences you'd like to share?
  12. Hey there Aaron, We do not currently have any widespread reports about players not receiving their daily quanta. Please submit a ticket so that we can look into your individual account to see what might be occurring for you. Thank you.
  13. "YOU!!!! YES YOU! YOU BEHIND THE BENCHES. STAAAAAND STILL, LADDIE." I love Pink Floyd so much.
  14. So sorry about the change in support, folks! We had to free up the Discord #help channel of teleport requests because it was clogging up the queue there. For bug related mishaps, your best bet is to ticket for a teleport. For all other teleportation scenarios, there are plenty of players and orgs that will offer their services to you.
  15. At some point in the future, I'm sure we'll implement a legitimate way to dock ships. Until then, the community does have some workarounds for you to lean on.
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