NQ-Nyzaltar

Update:20/06/2018: Clarification about Necroposting in section III Smalll update on the forum rules about Necroposting. Best Regards, Nyzaltar.

The ghost account has just been renamed to avoid any possible confusion Best Regards, Nyzaltar.

Hi everyone, @Xsarec @Xsarec If you have the original receipt, you do not have to worry. It seems there has been a bug in the process to change your email address (as requested by you in the support ticket last Thursday, June 7th). Nobody has hacked your account. Your email address has been changed as requested on your Dual Universe account. However, your account on the forum kept the old address, generating a "ghost account", separated from your real account. That's why you thought your posts and your avatar were gone while they were in fact on your real account. This is a rare bug (and known issue) that occurs from time to time and our web developer has a fix planned for this in a near future. In the meantime, we have fixed the issue manually. Best Regards, Nyzaltar.

Hi everyone, It seems this topic has been necroposted a couple of times already. Please don't do that as the topic may not be relevant after nearly two years (topic has started in July 2016) This is the case here: the feature list we take as reference is the Kickstarter page. VR would be a "nice to have" but was never in the core game mechanics listed in September 2016 for the Kickstarter campaign. So it means we may include VR in the game at some point, but if we do, this won't be anyway near the Official Release (but much later). I will now lock this thread that shouldn't have been resurrected. Best Regards, Nyzaltar.

Hi Lefthook, On our side, there is no restriction related to specific regions of the world to connect to Dual Universe. However, in some countries, governmental measures may block the connection to MMOs not hosted on site, in said countries. Best Regards, Nyzaltar.

Hi Boots_1588 and welcome to official Dual Universe forum. It has never been communicated that monthly subscription will be at 30$. We would be interested to know where you've heard such information. The official plan is to have a monthly subscription fee roughly equivalent to classic MMO monthly subscription (like EVE Online and World of Warcraft). The DAC (playtime token for a month, tradable in-game) will be slightly more expensive, but again, it is planned to be aligned with what already exist in the gaming industry in this regard. Best Regards, Nyzaltar.

Hi Tommy and welcome to the official Dual Universe forum. If you have some issues with your account, please contact our customer support at support@novaquark.com and we will be happy to help! Dont forget to specify which kind of pack you have pledged, when, and contact them with the email address tied to your account with which you have pledged. Edit.1: I removed your family name in your previous post as a doxxing prevention measure. Edit.2: after investigation, it seems the transaction to get a supporter pack contains an error message. Best Regards, Nyzaltar.

Hi Dhalic and welcome on the Dual Universe official forum. Thank you for your suggestion. However, this idea has been discussed and discarded very early in the game development as it has been considered incompatible with the vision of Dual Universe. Best Regards, Nyzaltar.

Hi Queejon and welcome on the official Dual Universe forum! The OST, as all other backer rewards, isn't yet available. While we can't give you an exact date yet, the OST will be available to all backers eligible at the same time (access level to the game won't change the OST availability date). (P.S: I closed the poll as the question has been answered). Best Regards, Nyzalltar.

Hi everyone, Please refrain to argue about international leadership. That has nothing to do in the topic. It's not in our intentions to appreciate or depreciate residents of a specific country. We have no interest of having such practices. Ideally, we would like everyone to be happy. We understand that it may seem odd that Euro is the currency used for Canadian customers. This is something that is going to be discussed with Novaquark management as soon as possible. However, we can't promise anything at this moment: That's a complex matter, and we aren't always able to go for the solution that seems the most "fair" from every customer point of view as there are sometimes constraints we can't avoid. We will keep you informed on the topic as soon as possible. @maxxuser While we can understand your frustration, that's not a valid reason for not following the forum rules. Please keep a courteous tone if you don't want your posts to be moderated. Thank you for your understanding. Best Regards, Nyzaltar.

@Orius We do know Ark and we have already taken game design decisions to make sure it won't become the same. If you haven't read it yet, we encourage you to read this DevBlog article from January. As the concern has been answered the topic is going to be locked, to avoid further digressions. Best Regards, Nyzaltar.

Hi everyone, To conclude this never-ending discussion that already happened many times before and after the Kickstarter campaign: We are still a small company aiming to make a very ambitious game, especially for a company of this size. We have a tight budget, and we can't go overboard with appealing (but not mandatory) goals before we reach the official release of the game (at which point we should be able to self-finance the said goals, if all goes well). Among appealing goals are: localization in multiple languages and giving a thought for other platforms. Developing for another platform cost money, but it also need to have the right available people, and right now, we are still recruiting to complete the team for the main platform. It wouldn't be reasonable to start another team for a new platform. Polishing the game on one platform and running it smoothly on the main hardware configs (intel/AMD nvdia/ATI) is already a huge task. Yes, some devs are running Dual Universe on Linux. That doesn't mean it's a stable and polished version, that we could guarantee to allocate people to fix problems happening on Linux if such issue arises. Linux players will be the first to throw rocks at us if something goes wrong in that regard (and they would be right). Developing in one thing and maintaining is another thing. Doing both for a second platform has an irreducible base cost + a proportional cost. At this point we have no irrefutable proof that making a Linux version will cover this. Sorry but linking a press articles (released in 2010) and based on indie games is not enough. While we are an indie company, we are trying to make a MMORPG, and we haven't read yet a source (backed with facts) saying the market share using Linux in MMORPG communities is big enough to be profitable. In fact, the few news in this category tend to be interpreted as the contrary: for example, CCP dropped official Linux support for in 2009. So this is not a "definitive no", but not a yes either. In any case, we won't take the risk to make too much too fast at the same time. This would be the best way to jeopardize the project. We have no big publisher backing the project if something goes wrong. We understand that the idea is appealing to Linux players, but that doesn't sound a reasonable idea for the moment. Making a proper game first on at least one platform is. In a nutshell: There are ways to run the current version of Dual Universe on Linux. However we won't allocate any (human or budget) resource to start a Linux version in the current context. That doesn't mean we can guarantee it will be always the case and we can't promise official support for it so far. Having developers running Dual Universe on Linux should give a hint that Linux compatibility isn't completely out of our mind (but again this shouldn't be interpreted as a firm promise for a Linux version). Best Regards, Nyzaltar.

All right, this topic is going to be locked. Surprisingly all these "TheSlaxx" defenders are fresh new accounts. Apparently some think it's okay to create accounts just to try to strongharm Novaquark's decision, even if this was already discussed and explained in private many times. Making it public will NOT change Novaquark's decision. If someone opens another topic on TheSlaxx to try to change Novaquark's mind, expect your account to be banned permanently from the forum without further notice. We don't have time to waste on this topic anymore. This practice of coming back again and again on a decision made by Novaquark will only make the situation worse. TheSlaxx hasn't been banned for the shady practices regarding the Organizations. He has been banned for what he did after. "He has changed now" will never be a valid argument to rehabilitate him. If we make an exception for him, we will have to make exceptions for everyone else that has a toxic behavior. That's not gonna happen. Best Regards, Nyzaltar.

To avoid generating any further polemic, this thread is now locked. Best Regards, Nyzaltar.

Hi everyone. As seen by their actions, some community members have recently garnered a negative reputation for Dual Universe, its community, and the Novaquark team. It would have been logical and welcome to consult the Novaquark staff before posting what are supposedly considered “good practices” to recruit players into an Organization and what are not. As a matter of fact, Novaquark DOES NOT consider what has been described in this thread as good practices to recruit new players for an Organization in Dual Universe. Here is the official Novaquark stance on the topic. Best Regards, Nyzaltar.

I) About Dual Universe (and/or a DU Organization) Advertisement (a) It's fine to advertise the game and/or your DU Organization(s) to players you already know or with whom you have already played with in other games without harassing them. If they aren't interested, do not insist. (b) It's absolutely not acceptable to enter other gaming communities with the only intent being to randomly advertise Dual Universe or your DU Organization to players you don't know. Being polite isn't enough. Participating in said group with the intention to legitimize your advertisement is not enough either. You won't fool many people with this method. While one player may be convinced to join your Organization, it will most likely antagonize significantly more players, making them hostile toward you and Dual Universe due to these cheap and inappropriate practices. If you don't understand why this is wrong, just imagine players coming from 10 different game communities and invading your Discord, subReddit, or Steam group, falsely pretending to be interested in the game you’re playing while instead being there to make advertisements for the game he plays in your channels. Any person would quickly be tired of this behavior and ban them all, as well as form a negative image of the game that has been advertised. Please don’t do this. Not only is this rude, this can be considered harassment in addition to brand damage, which could result in a ban from Dual Universe for such behavior. (c) While it didn’t seem clear for everyone so far (despite being in our EULA and in our forum chart here), here is a strong reminder: impersonating Novaquark staff is a serious offense. This will result in a permanent ban without further notice or discussion. There is also no limitation period for this offense (meaning: if we got proof of Novaquark staff impersonation several months or even years later, the sanction will still be applied). (d) While this has been some kind of grey area until now, there won’t be sanctions applied to involved Organizations for the past actions. However, from now on, Organizations that will benefit from the aforementioned bad practices could see their member list reset at Novaquark’s sole discretion. We wish to make it clear that there is nothing to gain from such advertisement and recruitment practices as well as inform other gaming communities that the Novaquark staff will not tolerate these methods of advertisement and recruitment. II) About Gifting Practices as a Recruitment Incentive Novaquark has not enforced any strict rules regarding gifting practices so you are free to gift DACs or Supporter Packs as you see fit. However, we don’t encourage use of this freedom as a recruitment incentive unless you are perfectly fine with the definition of "gifting" (giving something for free to someone else without expecting anything in return for this gift). Before gifting a DAC or a Supporter Pack, you should carefully consider that a player could leave your Organization or simply never join it at all. In this situation, this will be your responsibility and we will not refund nor reverse the gift you made to another player. The Novaquark team will not step in to oblige the receiver to fulfill his part of the bargain either (if there was any). So choose and gift wisely. If you have any further questions on the topic, please let us know. Best Regards, The Community team.

Hi everyone! Friendly reminder: No Organization promoting or referring to real life politics, ideology or religion will be accepted as mentioned in the forum rules (section III): This specific rule will be enforced both on the forum and in-game. Note: You can create Politics, ideology or religion that are not existing in real life. This must remain a fiction. Thank you for your understanding. Best Regards, Nyzaltar.

Hi Primate and welcome on the official Dual Universe forum. - The need of approval for your first post by a Moderator or a Community Manager has nothing to do with NDA. You need to be approved once. After that, you won't need anymore validation. Why resorting to such measure? Captcha systems gave mixed efficiency results to prevent spam accounts to spawn on the forum. As we had Korean and Chinese, as well as English spam accounts on the forum in the past, this is the most efficient way to block them before they start polluting the forum (you would be surprised to see how many we have removed so far that never became visible to the Community - You might think that current Supporter Packs are underwhelming. That's totally your right. Sure, there are a lot less attractive than our previous Kickstarter Founder Packs, but they remain worth it in terms of value: their price alone is approximatively the total value of the number of DACs (tokens for months of playtime) included in it. That means that everything else if given for free (while cosmetics items - pets, outfits, skins and decorative Elements - have also a significant value too). The value of Pre-Alpha access is not even taken into account as we consider it a "bonus perk" for those who want to support the game beyond just buying it to play. As mentioned in the disclaimer of the Patron Pack, Pre-Alpha is not meant for those who want an immediate fun experience, as the game is not yet at this stage. Pre-Alpha is meant for those who really want to help us tracking bugs and give feedback on every aspect of the game in its current state. In any case, just wanting to play the game and have fun is perfectly understandable, it's just it's not the right time for that yet, and that's why we won't encourage players to aim for a patron pack if they're not interested in this early phase. - Live gameplay is limited for the time being indeed. That's pretty common in this early stage, especially for a MMORPG. Again, if you prefer to play when the server will be up permanently, Pre-Alpha may not be the phase you want to join, and that's totally understandable. - Subscription model is necessary. Server architecture to host the whole community in the same universe (no instances) and Quality Support cost a lot. As this kind of cost can be, in a certain measure, proportional to the amount of players, it would make no sense to go Free-to-Play and even Buy-to-Play could be a risky move. Hence, Subscription model is the most logical choice. Best Regards, Nyzaltar.

Hi everyone, Despite the fact some seem to believe the contrary, it was never said that it will remain forever impossible to add a Supporter Pack to a Founder account. It's not possible, for the time being. It's not meant to stay that way. It's a huge work that has started before we released the Supporter Packs. Ideally we would have released this possibility at the same time as the Supporter Packs. However, as we saw it would never make it in time with the Supporter Packs schedule, we decided it will be implemented at a later time. We hear your concerns and yes, it was already planned, just delayed for now. We apologize for the inconvenience. We will keep you informed when we will have more details on this topic. Best Regards, Nyzaltar.

Hi @JeffCraig Your account is now validated on the forum. Moderator approval on the first post is necessary to prevent spammer bots (with which we had issues in the past). You can download the game on your profile page on the community portal here (once you are logged with your account). You have now also access to the Pre-Alpha forum section. Best Regards, Nyzaltar.

As many have probably realized, we have changed significantly the Dual Universe Newsletter Template. Feel free to give your feedback about it in this dedicated thread! Best Regards, Nyzaltar.

@Omfgreenhair The Supporter Packs are not in limited number and will be available until the Closed Beta. Best Regards, Nyzaltar.

@Ezghoul: This is indeed a typo (the news should be fixed by now). Basically, the rule we applied to the gifts was: all Supporter cosmetic rewards are gifted to the Founder Packs of equivalent level (or higher). The Arkship Cryogenic Tube is only a decorative Element. This is a different Element from the Legacy Resurrection Node (which is basically a Respawn Point Element). Best Regards, Nyzaltar.

Hi everyone! A few quick answers: @NovaPrime The packs will remain available until we'll reach Closed Beta. @RedalAndrew , @Vexare , @chevron: You have now access to the Pre-Alpha forum section (please keep in mind everything here are under NDA ) @Pantera: The Supporter Rewards that haven't been gifted automatically to equivalent Founder Packs are the following items: - DACs from Supporter Packs - Beta Keys from Supporter Packs - In-game and forum titles from Supporter Packs - Name in credits as a Supporter backer - T-Shirt from Patron Pack. @Warlord205 , @Omfgreenhair Error 500 can happen due to huge traffic happening on our website (as you can imagine, our database is a bit stressed at the moment ). So if you get this error, please come back a bit later. Moreover, the issue has been identified and we are going to make a short maintenance tomorrow to improve the capacity. Best Regards, Nyzaltar.

That's not that simple Best Regards, Nyzaltar.