Punisher Posted September 24, 2020 Share Posted September 24, 2020 Hi, How do I cancel my subscription? Try to look on the net and cant find anything. Thank you Link to comment Share on other sites More sharing options...
Nozeminer Posted September 24, 2020 Share Posted September 24, 2020 I have the same issue. Tried to build a Minecraft style shack to start and wow, the interface was soo bad. There was a magic box I needed but the tutorial would not let me place it because the tutorial area was "owned" by a player. I play games for fun, not frustration. In any case, there is no information on how to cancel your account and even the support team does NOT give out much information. These people are so lazy they can't even cut and past the procedure or put it on their web site. Maybe they are not equipped to cancel anything themselves so just push it off. There needs to be a way to cancel in your account! Not having that is just unprofessional. Go back to the original e-mail from Xsolla with title of "Dual Universe subscription activated" There will be a link in the bottom If at anytime you would like to cancel just follow this link unsubscribe. If you did not authorize this transaction, please contact the Xsolla support team at https://help.xsolla.com. Follow the link to unsubscribe. I also tried to cancel payment... and we will see what happens there. Here all I got from Novaquark. NQ-Samaritan (Novaquark) Sep 22, 2020, 21:59 UTC Hi there, Thanks for getting in touch. Sorry to hear you're unable to play the game and would like to cancel your subscription. No worries, we're here to guide you. To cancel your subscription, please look for the email confirmation from Xsolla when you made the payment. The cancellation steps should be included on it. You may need to check your spam or junk folder if you can't see it on your inbox. Or, you can contact Xsolla directly at:https://www.xsolla.com/modules/support/ Apologies for the delayed response. We currently have a high amount of tickets and individual answers may take a bit longer than usual. We greatly appreciate your patience on this. If you have other questions, please let us know. All the best, NQ-Samaritan Novaquark Link to comment Share on other sites More sharing options...
Treelessrain Posted September 24, 2020 Share Posted September 24, 2020 3 hours ago, Nozeminer said: I have the same issue. Tried to build a Minecraft style shack to start and wow, the interface was soo bad. There was a magic box I needed but the tutorial would not let me place it because the tutorial area was "owned" by a player. I play games for fun, not frustration. In any case, there is no information on how to cancel your account and even the support team does NOT give out much information. These people are so lazy they can't even cut and past the procedure or put it on their web site. Maybe they are not equipped to cancel anything themselves so just push it off. There needs to be a way to cancel in your account! Not having that is just unprofessional. Go back to the original e-mail from Xsolla with title of "Dual Universe subscription activated" There will be a link in the bottom If at anytime you would like to cancel just follow this link unsubscribe. If you did not authorize this transaction, please contact the Xsolla support team at https://help.xsolla.com. Follow the link to unsubscribe. I also tried to cancel payment... and we will see what happens there. Here all I got from Novaquark. NQ-Samaritan (Novaquark) Sep 22, 2020, 21:59 UTC Hi there, Thanks for getting in touch. Sorry to hear you're unable to play the game and would like to cancel your subscription. No worries, we're here to guide you. To cancel your subscription, please look for the email confirmation from Xsolla when you made the payment. The cancellation steps should be included on it. You may need to check your spam or junk folder if you can't see it on your inbox. Or, you can contact Xsolla directly at:https://www.xsolla.com/modules/support/ Apologies for the delayed response. We currently have a high amount of tickets and individual answers may take a bit longer than usual. We greatly appreciate your patience on this. If you have other questions, please let us know. All the best, NQ-Samaritan Novaquark Yep, what this guy said! Link to comment Share on other sites More sharing options...
Treelessrain Posted September 24, 2020 Share Posted September 24, 2020 Also, I should add that if you are within your 14 day refund period still, I think it will automatically refund your money- I am not sure through. Link to comment Share on other sites More sharing options...
Velish Posted October 23, 2020 Share Posted October 23, 2020 this is a really poor system. it should be in the account pages to cancel the subscription. blizzard do this and it is easy to just renew for a month and then cancel the recurring subscription each month depending on how i feel my time is for the month and if i can play or not. having to locate the original email you got and then in small writing at the bottom of it is where you can find a link to the pages to cancel. at the very least there should be an FAQ that has this info on the site. it doesnt create much in the way of trust with the company to have something as simple as a canceling a sub made so hard to do. i noticed that if i wanted to upgrade my sub it is front and centre and simple to do. Link to comment Share on other sites More sharing options...
blazemonger Posted October 23, 2020 Share Posted October 23, 2020 17 minutes ago, Velish said: this is a really poor system. Unfortunately NQ choose to go for/with XSolla, likely due to commitments related to investment. It would probably be easier, more convenient and less expensive if they just used PayPal on their own website directly. You can always opt to use MarkeeDragon's storepages which allows you to buy game time without needing to sub or have recurring payments Link to comment Share on other sites More sharing options...
carijay766 Posted October 23, 2020 Share Posted October 23, 2020 1 hour ago, Velish said: this is a really poor system. it should be in the account pages to cancel the subscription. blizzard do this and it is easy to just renew for a month and then cancel the recurring subscription each month depending on how i feel my time is for the month and if i can play or not. having to locate the original email you got and then in small writing at the bottom of it is where you can find a link to the pages to cancel. at the very least there should be an FAQ that has this info on the site. it doesnt create much in the way of trust with the company to have something as simple as a canceling a sub made so hard to do. i noticed that if i wanted to upgrade my sub it is front and centre and simple to do. Wellp tbh I haven't seen any thought thru system in their entire product. I hope you guys get your money back, I got mine back for several accounts directly from the credit card company after providing enough proof of NQs unlawful behavior. Link to comment Share on other sites More sharing options...
HangerHangar Posted October 23, 2020 Share Posted October 23, 2020 Cancel options are in one of the emails that xsolla sent (xsolla sent me 3 emails for subscribering and cancel link was in the second). Link to comment Share on other sites More sharing options...
JohnnyTazer Posted October 23, 2020 Share Posted October 23, 2020 3 hours ago, carijay766 said: Wellp tbh I haven't seen any thought thru system in their entire product. I hope you guys get your money back, I got mine back for several accounts directly from the credit card company after providing enough proof of NQs unlawful behavior. Yet you are still here? Why? Game isnt for you and you got your refund. Leave. I on the other hand am having a great time playing. You know what I don't do? I don't hang around on the forum of a game I dont like, like some kind of weirdo. Link to comment Share on other sites More sharing options...
Kohzak Posted October 23, 2020 Share Posted October 23, 2020 I went through every email, scoured my deleted folder and recoverable files. I did not receive that email and it is a little ridiculous that would be the only way to unsub. 7 hours ago, JohnnyTazer said: Yet you are still here? Why? Game isnt for you and you got your refund. Leave. I on the other hand am having a great time playing. You know what I don't do? I don't hang around on the forum of a game I dont like, like some kind of weirdo. You can stop your whining and see yourself out. This thread is for people looking for help to unsub. Link to comment Share on other sites More sharing options...
Samlow Posted October 23, 2020 Share Posted October 23, 2020 13 minutes ago, Kohzak said: I went through every email, scoured my deleted folder and recoverable files. I did not receive that email and it is a little ridiculous that would be the only way to unsub. You can stop your whining and see yourself out. This thread is for people looking for help to unsub. Yes, but with a nice amount of trolling mixed in the mix. You dont figure out the nice clean posts about unsubbing with perfect grammar after proclaiming you couldnt figuee out the game. Just stick to the helpful stuff and leave the jabs aside. Link to comment Share on other sites More sharing options...
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