I have the same issue. Tried to build a Minecraft style shack to start and wow, the interface was soo bad. There was a magic box I needed but the tutorial would not let me place it because the tutorial area was "owned" by a player. I play games for fun, not frustration. In any case, there is no information on how to cancel your account and even the support team does NOT give out much information. These people are so lazy they can't even cut and past the procedure or put it on their web site. Maybe they are not equipped to cancel anything themselves so just push it off. There needs to be a way to cancel in your account! Not having that is just unprofessional.
Go back to the original e-mail from Xsolla with title of "Dual Universe subscription activated"
There will be a link in the bottom
If at anytime you would like to cancel just follow this link unsubscribe.
If you did not authorize this transaction, please contact the Xsolla support team at https://help.xsolla.com.
Follow the link to unsubscribe. I also tried to cancel payment... and we will see what happens there.
Here all I got from Novaquark.
NQ-Samaritan (Novaquark)
Sep 22, 2020, 21:59 UTC
Hi there,
Thanks for getting in touch. Sorry to hear you're unable to play the game and would like to cancel your subscription. No worries, we're here to guide you.
To cancel your subscription, please look for the email confirmation from Xsolla when you made the payment. The cancellation steps should be included on it.
You may need to check your spam or junk folder if you can't see it on your inbox. Or, you can contact Xsolla directly at: https://www.xsolla.com/modules/support/
Apologies for the delayed response. We currently have a high amount of tickets and individual answers may take a bit longer than usual. We greatly appreciate your patience on this.
If you have other questions, please let us know.
All the best,
NQ-Samaritan
Novaquark
