INVALID LOGIN/PASSWORD (ERROR: 100)

[Crazyhorse]

I've been playing since the first day of the Beta and never had any problems logging in until this morning. Not sure what to do. My login works for the website....Anyone else have this issue, and wht's the fix?

[Megaddd]

Reset your password. They had disabled everyone's current passwords for security reasons.

 

https://www.dualuniverse.game/forgot-password

[Bastion]

That password reset link doesnt work. Tried it several times

[Pain29]

Yea it doesn't work. I tried to reset but an error pops up while trying to submit new password.

[Laurin]

worked fine for me, maybe try another browser or a private window. Or disable your av/security suite for a few minutes,

[Iorail]

Do it on in private, also, once the 2 little windows for the passwords comes up, type the new password on both and hit update password 1 time. After that just replace the existing password for the new one on both the site and the game, good luck 👍 

[hillies]

I have a similar issue.

 

It says "Please check your email to update your password."

I never get this email, not in my inbox or junk folder.
Logged a ticket 3 days ago still no feedback, wish someone can just help me.

[sgt11b20]

Same here, I signed up yesterday and now today I tried to log in for first time and i get this error.

[Leogradance]

Same issue and solved in few minutes.

 

My work:

 

 

1. Check my email and read all procedure -mentioned what doing if visualize "link error" (VERY important)

 

2. Use "reset pwd" option

 

3. If email dont arrive in 30 sec / 1 minute, reload page, insert again email and click on reset button - the white button have to become yellow

 

4. Check email and follow instruction

 

So it worked for me

[hillies]

Been doing the exact thing for the last 3days even in different browser

 

I thing my issue is, I that bought the game without creating a account first, my account was created from the steps I followed when I bought the game, in these steps I entered my Email address and after payment I could see I was signed in and could see in my profile I'm marked as a BACKER.

 

never in the process I was asked to enter a password, I only realized this when I completed the game download and wanted to login.
 

Hope this makes any sense

[Anopheles]

It works,  I just doesn't give any completion feedback.

[Bowman]

 

3 hours ago, hillies said:

Been doing the exact thing for the last 3days even in different browser

 

I thing my issue is, I that bought the game without creating a account first, my account was created from the steps I followed when I bought the game, in these steps I entered my Email address and after payment I could see I was signed in and could see in my profile I'm marked as a BACKER.

 

never in the process I was asked to enter a password, I only realized this when I completed the game download and wanted to login.
 

Hope this makes any sense

I think I did something similar.  I bought a subscription from a Recruiter and received an Activation code via the email.  At the point their system apparently had no idea I had purchased anything.  I then went to the website to 'Create an Account' but realized there was no Activation code in the Account Creation procedure.  But I had already entered my email.  I went back to the email my Recruiter had sent me and clicked a link inside it.  I was then suppose to receive an email automatically that never came.  So I went back the website and tried "Create an Account" but this time I got a different "Create Account" page where I could enter an Activation code?  Do they have two different sign-up pages?  In any case, I put in my information with the Activation code I had purchased and then I get the error "Display Name" is incorrect.  I substitute a "Display Name" and I get all the check marks, I hit enter - and now it says "email" already being used.

So the long and the short of it - I'm in the same spot you're in.  I purchased the game, an Activation code.  But the system thinks I already have an email or have already activated my subscription when I haven't.  Quite frustrating.