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Can I get refund if I can't run smoothly after purchasing the game?

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Dear devs, I'm from China. I am not sure that my network conditions can support the game run smoothly or without lag.

My ping to EU server is around 500ms, to US server is around 400ms, to AU server is around 300ms.

Can I get refund if I can't run smoothly after purchasing the game?

 

Looking for you reply!

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I also am wanting a refund 4 months no reply from any support teams on both facebook emails and from kickstarter messages, I am trying here now as a last resort Novaquark please reply you are now 2 years behind on all kick starter goals and i now want a refund 

i have already tried contacting the link supplied they have not replied in over 4 months 

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22 hours ago, simpletech said:

I also am wanting a refund 4 months no reply from any support teams on both facebook emails and from kickstarter messages, I am trying here now as a last resort Novaquark please reply you are now 2 years behind on all kick starter goals and i now want a refund 

i have already tried contacting the link supplied they have not replied in over 4 months 

Try support@novaquark.com

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In general refunds on a crowdfunded project are scarce.  The least they could do is say "we do not do refunds, sorry".  Put it a little more elegantly and that is a reasonable response.  Letting tickets sit for 4 months is tacky.

 

On another game, I tried getting a refund on the difference between a kickstarter pack and the same packs being sold on their site for a smaller price.  Not only does that behavior seem scummy, but the fact that they never responded to my inquiries left a terrible taste in my mouth.

 

Customer relations are extremely important and especially so on a crowdfunded game.  Doesn't mean you have to give out refunds, but having an open discussion goes a long way.  If they had answered back professionally and backed up their decision to lower the cost of the packs... I probably would still be following the game.

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On 2/15/2020 at 11:19 AM, Hades said:

refunds on a crowdfunded project

You are not buying a game. You are donating money to help in developing a game that does not exist yet. 

As a perk for that donation, you occasionally get to test during certain stages of that development process.

 

There is no refund for "here have some money to develop."

 

If you want a stable game, with refunds if you don't like it, wait for release.

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A donation are funds you give with no expectation of a return in any form and a Kickstarter pledge is certainly not that.

 

NQ never committed to a December 2018 release though and clearly communicated what they were doing to accommodate backers when they knew they would not meet that date (which was very optimistic to begin with). While I could see a point at that time, now nearly two years ago, at this time I'd be of the opinion that asking for  refund on these grounds is not reasonable.

 

The current update roadmap is still very optimistic but frankly, for the project being the scale it is, even delivering 3 years "late" would be an achievement  IMO..

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8 hours ago, Tordan said:

You are not buying a game. You are donating money to help in developing a game that does not exist yet. 

As a perk for that donation, you occasionally get to test during certain stages of that development process.

 

There is no refund for "here have some money to develop."

 

If you want a stable game, with refunds if you don't like it, wait for release.

Oh fantastic.  Allowing devs to hide behind such a narrative allows for absolutely scummy behavior.  Look into the Oath MMO.  So glad I dodged that bullet, I was actually pretty interested 

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