Tiberis

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.

I'm running it on wifi and not having major problems.

This is a lie. Or at least a selection from some incomplete data set.
 
I'm on Madis, and mining is 50% "Pending operation".
People are posting better specs than mine and having a worse time. Pending Operation is a constant feature for me, as is "no buildings" when I get back to base from a few hexes away.
Internet connection speed is definitely a killer. I was (for "reasons" ) trying to run across a shonky WiFi on the 20th, and that really didn't go well. 
The interface has to take some blame here. It took me a couple of goes to realise that the "obfuscated" UID and Password fields actually *did* remember the values I had entered, rather than being prompts to enter anew.
 
"Most" is overstating the issue. "Pending Operation" (and its wicked friends) has nothing whatsoever to do with local PC capabilities; it's *all* about exchange of information and synchronisation with the servers which are struggling to keep up; this morning (BST/UTC time), when there were only a few Europeans and scattered Antipodeans playing, mining was blissfully free of "P.O." and this changed rapidly once the States started waking up, with no significant increase in local population. All the industry that's crashing with "unknown server error" is nothing to do with client device. All the loading screens halting at nn% and not progressing are nothing to do with the client (they happen to people who have a perfectly fine time once in-game). It's all about the backend infrastructure and the architecture of the game lying on top of that.

1 and 2 - has to work anyway, otherwise servertech failed and NQ will not have their wet dream of "million of ppl playing on a single shard"
 
3 - have 64gb ram too and it lags af. While it might be a bit of an issue for some ppl with 8gb or smth, it's not common that ppl have problems because of that
 
4 - some ppl (like me) CAN'T be wired. And for many ppl 50mbit is all they get. If DU needs more than that, then they exclude 80% of ppl
 
5 - if ppl dont try that then they're lazy. But Half of the ppl I helped had login problems AND did everything right. 

I totally get that...but I think NQ could manage expectations far better. 
 
They said "hey the game is now in public beta, come sign up for a subscription and play!" -- I think many players expected a more stable product in return for their money.
 
You can't really blame people for "expecting too much." 
 
It was up to NQ to set those expectations and communicate the honest state of the game. How they present the product to the consumer is 100% up to them. 
 
They could have called it a public alpha and not done so much press -- they still would have attracted a lot of new players for funding and testing, only without souring the first impressions for so many new people. They presented it as a beta with some bugs, not "help us be our alpha QA, and pay us for it please"...
 
It is a public launch -- no matter what label you slap on it, when you charge for a product and present it as being usable in your marketing, you can't blame the customer for being disappointed. 
 
I will absolutely be coming back and playing ( yeah i paid for a year ? ) -- hopefully this influx gives NQ the funding they need, but I worry they're going to need to earn back the trust of a lot of players...and that instead of doing that they are going to dig in and become a super-niche product that never has the resources it needs. 

Yeah, the MIA not getting it fixed crap is getting old.
 
I'm really glad I'm not paying for this atm. Sorry for you newbies who are. Not inviting my friends.

I, to be honest, have little patience left after all this Beta start... issues what happened with me and my friends, but I still have hope in NQ and game, that is too good in concept to let it fail.
 
 

I appreciate patience, but this just isn't the case anymore. 
 
Dual Universe uses Amazon's Cloud (AWS), the same core service that powers massive applications like Netflix, which consume thousands of times more bandwidth than DU ever will.
 
Adding hardware is not time intensive for any reasonably designed stack on AWS. It is slow in the context of responding to spikes in traffic -- but in the order of minutes, not weeks. There's no reason whatsoever why DU can't add hardware beyond not wanting to pay. Autoscaling fleets of servers can be extremely expensive.
 
These are not the days of old where MMOs run their own servers and have hordes of poor nerds trying to sling up more servers in the dead of night. 
 
If there is a hardware issue, it isn't because Amazon lacks the capacity or they can't add servers quickly enough or their bandwidth is being bottlenecked. 
 
In the context of a product launch, 2 weeks is an extremely long time to not address issues with scalability -- especially with a modern infrastructure design, and especially when one of your core promises is the scale of the universe and the cutting-edge tech you've created to allow them to play on a continuous server. 
 
TLDR: if AWS can run Netflix, it can run DU

Michaelk,

No NQ has not stated anything about these problems. They have yet to officially stated any form of communication regarding server issues. People keep buying the game, and the server issues keep mounting. NQ is more than happy to take peoples money, even when they can't actually play the game. Which is sickening. I think we all completely understand they are a small team making a big game. I'm certain that's rough. But there is simply no excuse for server issues to still be a problem nearly a week in to the Beta.

As for the Discord. It's a toxic mega fanboy fan club. It's not even worth commenting there or seeking help. They don't even use a proper support ticket bot for the Discord for help issues, so the support channel is awful mess.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.

I am very surprised not to have seen something like that already posted in the media. A shame to see it happen though, but it might just set the fire in the right place to get shit moving.

And to be very honest here. If the server issues aren't fixed this week. I have enough recorded video to make a video covering the sheer lack of professionalism on NQs part. So future people buying know just how bad things really are, before buying. And I plan to do so.

Has NQ even said anything about these problems? 
 
All I see on their social channels are posts about how much fun people are having -- no mention of issues, timeline for fixes, or apologies. Generally no reply to anyone complaining in the comments. They didn't even bother with an apology in the email where they reset all our passwords.
 
I also have seen some people on these forums that just want to shut down anyone with anything critical to say about DU. If mods are also shutting people down on discord? 
 
It isn't a good look for a community.
 
I get it if you are mad that people aren't seeing the game for all its potential...but NQ needs to at least say something about the problems people are having, never mind quickly fixing them as people would expect of an MMO at any public launch.
 
"Sorry we didn't expect it to be so popular, give us a week to fix things, and we'll credit every account 1 free week of playtime" would go a long, long way to keeping people interested and happy. Radio silence and trolly "loyal" fans is not really a winning strategy imo. 
 
(if y'all alpha players that saw the game at its best really want to help NQ, be patient with new players especially if the issues are clearly NQ's fault) 

People are not just going to deal with the server issues. They'll just leave. That's how this works, and you end up with a failed game. And don't get me started on the Discord. If you aren't a troll or a mega fanboy they mute you. Any feedback given is instantly shutdown. I was personally muted for reporting someone to the Mods for name calling, just because the Mods knew them. So you have no idea what you are talking about.

Work on making a solid sentence and we'll talk.

well said Tiberius and I totally agree.  20 + days I have owned the game with only 4 minutes actual gameplay. A ticket that's open for just as long with gaps of up to 6 days in reply. (currently at 4 days) The amount of times I have actually filled out the refund request but not actually sent it in is crazy.  We all want the game to work so very badly and its very difficult to watch it unfold as it is. I just started a topic regarding the #help-troubleshooting channel in discord, organising that hot mess could go a long way to at least making people feel like something is being done. However, as Tiberius_Theron says, server issues are the priority. If people cant get into a game, Beta or otherwise, that they have payed cash to get into, then they will leave,  and not only will they leave, they will tell everyone they know NOT to join. A real shame since this game could be all that its advertised to be. I don't know why it was pushed out as Beta in this condition, but for whatever reason, now is the time to fix it, or, at the very least, STOP charging new people money to join, sling it back into closed Beta and then FIX it.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.