Rhotan

Gloves off, knives out....
 
The 'vision' you speak of... can we get something explaining precisely what the vision is? I don't want to be an activist on the issue. But a player driven economy and a few vague points is not a vision... it is a blur. I would like to see, myself, what the endgame goal is as far as this vision is concerned. 

I am happy to see something to the effect of NQ stating some behind the scenes information. Information that is relevant as to why things are the way the way they are. I would assume that the optimization will take place before the upgrade in hardware would hit the table as an option. But it is pleasant that information is being put forth. Something that should be the norm... clear concise communication without vagueness or generalizations to make it sound any better than it is. This is as close to that as I have seen in a long time.

On this 'vision'... I should have drowned numerous times now. Starved to death a few thousand times over. Been pancaked, burnt to a crisp, asphyxiated, decapitated, rag-dolled, poisoned, crushed, electrocuted... Are any of these part of the 'vision'? I mean, I am aware that they can make a meat substitute out of sewage... but the realism is... we don't have any of that survival element so far. I want to see some skill based killing based on something other than computational or statistical RNG. 

On the issue with performance... derelicts which are not abandoned and littering the landscape, the airspace, the lakes and oceans, and space itself... it needs addressed. Not talked about, not a balance of aesthetics and performance, but addressed. I do not find it aesthetically pleasing to walk around a District Hub or a Marketplace in game seeing ships smoking from damage, seeing ships belly-up, nose-up, arse-up, or in any other sense than what they should be. This includes sitting on top of one another. We, as players, cannot fix this. 

There should be some attention shown to these AGG towers stretching into the sky as well. Indestructible... razor thin frames capable of withstanding an impact from the Deathstar at lightspeed it seems. 

I digress... I am happy that the truth is being put forth on the technical end. I want to know what this 'vision' is precisely. I would like to see some realism added to the game itself. And, I want to see an information flow that is honest, reliable, and responsive. On player suggestions, there have been a a large number of suggestions. They may be more tailored to the 'vision' if we knew precisely what that was....

At this time, I regretfully have to leave the CH role and the community in itself for an indeterminate period of time. Nothing that NQ has done, nothing none of you have done. As a matter of fact, there will be the folks out there who will ask... "Who the hell is this guy?". But for those who do know me and those who could care less than to know me... I bid you a fond farewell for now. Real life issues concerning one of my siblings is demanding about all of the mental bandwidth I can muster. Times like this have a compounded effect on me for other reasons... and cause me to be less than sociable by means of automatic defensive nature. Presently... I am real short with folks. I do not wish to project that upon others and this will allow me to destress a little more. 

Lot of good people, lot of good memories... a few pricks, but hey, that is how it is globally. Bless you all, be safe, treat the volunteers with love and realize NQ is working to make the game great. Maybe there will be a Rho reboot in the future. 

Farewell, for now...
 
~Rhotan~

At this time, I regretfully have to leave the CH role and the community in itself for an indeterminate period of time. Nothing that NQ has done, nothing none of you have done. As a matter of fact, there will be the folks out there who will ask... "Who the hell is this guy?". But for those who do know me and those who could care less than to know me... I bid you a fond farewell for now. Real life issues concerning one of my siblings is demanding about all of the mental bandwidth I can muster. Times like this have a compounded effect on me for other reasons... and cause me to be less than sociable by means of automatic defensive nature. Presently... I am real short with folks. I do not wish to project that upon others and this will allow me to destress a little more. 

Lot of good people, lot of good memories... a few pricks, but hey, that is how it is globally. Bless you all, be safe, treat the volunteers with love and realize NQ is working to make the game great. Maybe there will be a Rho reboot in the future. 

Farewell, for now...
 
~Rhotan~

At this time, I regretfully have to leave the CH role and the community in itself for an indeterminate period of time. Nothing that NQ has done, nothing none of you have done. As a matter of fact, there will be the folks out there who will ask... "Who the hell is this guy?". But for those who do know me and those who could care less than to know me... I bid you a fond farewell for now. Real life issues concerning one of my siblings is demanding about all of the mental bandwidth I can muster. Times like this have a compounded effect on me for other reasons... and cause me to be less than sociable by means of automatic defensive nature. Presently... I am real short with folks. I do not wish to project that upon others and this will allow me to destress a little more. 

Lot of good people, lot of good memories... a few pricks, but hey, that is how it is globally. Bless you all, be safe, treat the volunteers with love and realize NQ is working to make the game great. Maybe there will be a Rho reboot in the future. 

Farewell, for now...
 
~Rhotan~

Gloves off, knives out....
 
The 'vision' you speak of... can we get something explaining precisely what the vision is? I don't want to be an activist on the issue. But a player driven economy and a few vague points is not a vision... it is a blur. I would like to see, myself, what the endgame goal is as far as this vision is concerned. 

I am happy to see something to the effect of NQ stating some behind the scenes information. Information that is relevant as to why things are the way the way they are. I would assume that the optimization will take place before the upgrade in hardware would hit the table as an option. But it is pleasant that information is being put forth. Something that should be the norm... clear concise communication without vagueness or generalizations to make it sound any better than it is. This is as close to that as I have seen in a long time.

On this 'vision'... I should have drowned numerous times now. Starved to death a few thousand times over. Been pancaked, burnt to a crisp, asphyxiated, decapitated, rag-dolled, poisoned, crushed, electrocuted... Are any of these part of the 'vision'? I mean, I am aware that they can make a meat substitute out of sewage... but the realism is... we don't have any of that survival element so far. I want to see some skill based killing based on something other than computational or statistical RNG. 

On the issue with performance... derelicts which are not abandoned and littering the landscape, the airspace, the lakes and oceans, and space itself... it needs addressed. Not talked about, not a balance of aesthetics and performance, but addressed. I do not find it aesthetically pleasing to walk around a District Hub or a Marketplace in game seeing ships smoking from damage, seeing ships belly-up, nose-up, arse-up, or in any other sense than what they should be. This includes sitting on top of one another. We, as players, cannot fix this. 

There should be some attention shown to these AGG towers stretching into the sky as well. Indestructible... razor thin frames capable of withstanding an impact from the Deathstar at lightspeed it seems. 

I digress... I am happy that the truth is being put forth on the technical end. I want to know what this 'vision' is precisely. I would like to see some realism added to the game itself. And, I want to see an information flow that is honest, reliable, and responsive. On player suggestions, there have been a a large number of suggestions. They may be more tailored to the 'vision' if we knew precisely what that was....

Gloves off, knives out....
 
The 'vision' you speak of... can we get something explaining precisely what the vision is? I don't want to be an activist on the issue. But a player driven economy and a few vague points is not a vision... it is a blur. I would like to see, myself, what the endgame goal is as far as this vision is concerned. 

I am happy to see something to the effect of NQ stating some behind the scenes information. Information that is relevant as to why things are the way the way they are. I would assume that the optimization will take place before the upgrade in hardware would hit the table as an option. But it is pleasant that information is being put forth. Something that should be the norm... clear concise communication without vagueness or generalizations to make it sound any better than it is. This is as close to that as I have seen in a long time.

On this 'vision'... I should have drowned numerous times now. Starved to death a few thousand times over. Been pancaked, burnt to a crisp, asphyxiated, decapitated, rag-dolled, poisoned, crushed, electrocuted... Are any of these part of the 'vision'? I mean, I am aware that they can make a meat substitute out of sewage... but the realism is... we don't have any of that survival element so far. I want to see some skill based killing based on something other than computational or statistical RNG. 

On the issue with performance... derelicts which are not abandoned and littering the landscape, the airspace, the lakes and oceans, and space itself... it needs addressed. Not talked about, not a balance of aesthetics and performance, but addressed. I do not find it aesthetically pleasing to walk around a District Hub or a Marketplace in game seeing ships smoking from damage, seeing ships belly-up, nose-up, arse-up, or in any other sense than what they should be. This includes sitting on top of one another. We, as players, cannot fix this. 

There should be some attention shown to these AGG towers stretching into the sky as well. Indestructible... razor thin frames capable of withstanding an impact from the Deathstar at lightspeed it seems. 

I digress... I am happy that the truth is being put forth on the technical end. I want to know what this 'vision' is precisely. I would like to see some realism added to the game itself. And, I want to see an information flow that is honest, reliable, and responsive. On player suggestions, there have been a a large number of suggestions. They may be more tailored to the 'vision' if we knew precisely what that was....

To me, the best action is, if you see something that is suspicious, report it through the ticket system. Just mark the ticket in a way that refers to the possibility of an exploit from the mistake that was made. 

Greetings, 
 
     That's quite a contribution to the community that would like to experience the racing or even spectate it. I mean, if you can cram 100,000 people into a huge arena and watch people do left turns for 200-400 laps (NASCAR) or any of the racing circuits... why not DU? 
 
An overarching goal to this game is to progress it through community initiative. Player built citadels and factions, cities and hubs of engagement... all community driven. Burble is ahead of the curve and took the time and tasked themselves (along with others) to achieve something. To Burble.... much love and respect! You have the vision, I think, the game designers want to see progressing. 
 
I hate to see the salty ones come here to complain about something unrelated. I've plenty of salt myself but have decided to not to sling it. The "error" on the schematics issue was just that, an error. Rolling back the server may have been idea at ground zero of the discovery of the error, but the opportunity was missed. They acknowledged the error, weighed the options, and made a decision not to do a rollback. Implementing procedural controls to prevent the recurrence of the error were carried out. 
 
On the flip side of it, it is my understanding that the mountain of tickets are being sculpted down to a masterpiece of teamwork and the ticket team is gaining ground. New ticket submittal is in decline. There is the backlog as well but it's being carved on. They listened... give it time. A lot of improvements can be made, expect some errors or setbacks to happen occasionally, and apply yourself to the greater goals of building your empire. 
 
The big ticket items such as the markets and other problems are seeing steady debate on resolution. If you have an idea, submit it here https://upvote.dualuniverse.game/ or in the idea box. 
 
But give Burble the props they deserve as well as those who have contributed to make it happen. 
 
~Rhotan~
 
"Do not walk in front of me, for I may not follow. Do not walk behind me, I may not lead. Just walk beside of me and be my friend." - Albert Camus
 

Greetings, 
 
     That's quite a contribution to the community that would like to experience the racing or even spectate it. I mean, if you can cram 100,000 people into a huge arena and watch people do left turns for 200-400 laps (NASCAR) or any of the racing circuits... why not DU? 
 
An overarching goal to this game is to progress it through community initiative. Player built citadels and factions, cities and hubs of engagement... all community driven. Burble is ahead of the curve and took the time and tasked themselves (along with others) to achieve something. To Burble.... much love and respect! You have the vision, I think, the game designers want to see progressing. 
 
I hate to see the salty ones come here to complain about something unrelated. I've plenty of salt myself but have decided to not to sling it. The "error" on the schematics issue was just that, an error. Rolling back the server may have been idea at ground zero of the discovery of the error, but the opportunity was missed. They acknowledged the error, weighed the options, and made a decision not to do a rollback. Implementing procedural controls to prevent the recurrence of the error were carried out. 
 
On the flip side of it, it is my understanding that the mountain of tickets are being sculpted down to a masterpiece of teamwork and the ticket team is gaining ground. New ticket submittal is in decline. There is the backlog as well but it's being carved on. They listened... give it time. A lot of improvements can be made, expect some errors or setbacks to happen occasionally, and apply yourself to the greater goals of building your empire. 
 
The big ticket items such as the markets and other problems are seeing steady debate on resolution. If you have an idea, submit it here https://upvote.dualuniverse.game/ or in the idea box. 
 
But give Burble the props they deserve as well as those who have contributed to make it happen. 
 
~Rhotan~
 
"Do not walk in front of me, for I may not follow. Do not walk behind me, I may not lead. Just walk beside of me and be my friend." - Albert Camus
 

Well, missed any notification on the quote from NQ-Naunet above. Would love correspondence from the appropriate member of the "Team" in regards to ticket 41868. 
 
My posting of Stormeye was not intended to shame him or anyone else. It just gives relation to what I may be referencing or why I may be referencing it, but I get the message. The language thing is no issue, I got the gist of the comment about "false positives". I've even switched to google translator if needed to help someone. Even google translator will butcher translations if the sentence structures are out of context. 
 
Your communication reduced a full page of rant to a short post. See how wonderful communication can be? Still, I ask for response from JC or someone in that area on ticket 41868. If we can use it as a tool to reduce tickets and get players back in the game and still safeguard RDM items... I suggest it be disseminated to the player base. I also suggest the repeal or a moratorium on the "Keeping the port in Support" until some of these bugs can be worked out by the devs. Get the ticket, do the needed action, repair, teleport, etc... and get players up and running. They can't afford constant bugs crashing them and such. Thanks for the Kudos... 
 
~Rhotan~

Well, missed any notification on the quote from NQ-Naunet above. Would love correspondence from the appropriate member of the "Team" in regards to ticket 41868. 
 
My posting of Stormeye was not intended to shame him or anyone else. It just gives relation to what I may be referencing or why I may be referencing it, but I get the message. The language thing is no issue, I got the gist of the comment about "false positives". I've even switched to google translator if needed to help someone. Even google translator will butcher translations if the sentence structures are out of context. 
 
Your communication reduced a full page of rant to a short post. See how wonderful communication can be? Still, I ask for response from JC or someone in that area on ticket 41868. If we can use it as a tool to reduce tickets and get players back in the game and still safeguard RDM items... I suggest it be disseminated to the player base. I also suggest the repeal or a moratorium on the "Keeping the port in Support" until some of these bugs can be worked out by the devs. Get the ticket, do the needed action, repair, teleport, etc... and get players up and running. They can't afford constant bugs crashing them and such. Thanks for the Kudos... 
 
~Rhotan~

Well, I hung that hat up last night. I got an answer to my question. I need rid of slowmode still though. And, I am apparently not an OFFICIAL helper. Is there a program for that? That is open for discussion though. Why did I stop supporting the community as a helper and deflector shield in the Discord? Yesterday, there were issues with players crashing in game due to apparent bugs. We got a visit from NQ-Stormeye which went one step below riotous, but was fairly cordial. After all was said and done, I did not know who NQ-Stormeye then, and I do not know now. I inquired to three staff throughout the rest of the day and into the night even the simple question of what position does NQ-Stormeye hold at the company. I never received a response. In fact, one of the staff "pinged" NQ-Stormeye to mark the conversation and alert him to the query. 
 
Why do I want to know? I would like to know if I am talking to someone from the CS department, a lead, a manager, a department head.... or the janitor. It was like I was trying to out a CIA operative. To not even get a response, such as, "It is preferred that we ask them if we can give you this information.", or "I will let him know to contact you if he can."... instead... silence. I have no intention of "doxxing" his position to get him targeted by a wave of 'pings' from disgruntled players.  And, if you are going to step into the line of fire, as NQ-Stormeye did, have some common courtesy... such as identifying yourself and taking the feedback received up the chain instead of asking I fill a ticket out on it and submit it. 
 
I have an issue with some of his answers as well. 

 
I question the logic. How many tickets are required to provide enough data on a specific situation, let's say, spontaneous combustion of a players construct (which is happening) does it take to get reaction and redress from the devs? How would requiring a player to submit a ticket, with logs, be any different if their ship was repaired or not by staff? This is where review comes in. If a player was flying while intoxicated and smacked into one of those space elevators around Alioth... submits a false support ticket and gets a repair, and it is determined that nothing happened on the game side to cause it... then maybe some reprimand is needed. If you cannot determine whose fault it was on your end to begin with, you all are in beta, early beta... a subscription beta at that... I think that benefit of the doubt should apply. 
 
It is no secret about the AVT existing anymore. Maybe it never was a secret. I spoke with a member of this AVT and queried with them some of the basic things as to how that process worked. To my dismay, they stated that they felt their feedback was cherry-picked. The bad was washed away and the good things were looked at. That was their personal feelings on it. It may be correct, it may not be. Worth an inquiry in my opinion.
 
What comprises "The Team". Who constitutes it? How are issues decided? What is the chain-of-command at NQ? Can we get clarification on the reporting processes and who does what in that process? Meaning, a ticket is filed, where does that go first? What is the chain of custody on it? How about the in-game @NQ in game chat support channel? Who gets the notification first? Where does it go?
 
Here is another good one from today as to either a possible lapse in judgement, an ignorance of file structure, or a total disregard for the player base. 
  The patch for today deleted their scripts from their installation folders. 
 
Here is the last screenshot I will offer in today's write-up. And yes, I enjoy thorough communicative write-ups... 
 This is one of many I have seen with this narrative. 
 
This started not just after the "Keep the port in Support", as many could fly and would own up to their errors if they crashed, but it took off after .23 and the bugs released by that patch. I have tried to direct people to the forums, I have spit some venom myself, but if you look at the server load statistics.... it should be going down from a mass exodus. Entire orgs have reportedly left the game. People are streaming the carnage caused by these bugs. Youtube has some nasty videos as well. Your advertisements also offer a 1 month subscription while anyone visiting the site has a three month option to start with. 
 
I've had 8D problem solving courses, a ton of industrial continuous improvement training, even serving as the head of an entire department before as a coordinator. I do not know the manpower of staffing constraints you all have. Nor do I know funding constraints placed upon you. I do know that my eyes are locked on the dev department seeking accountability for wanton failures in released content. They are either releasing bad content willingly, through ignorance, or being forced to do so. As a result, tickets pour in, swamp CS, months old tickets are buried and people are fuming over that already... and we are told that NQ cannot help players because of possible "false positives" generated by the release of flawed content. 
 
I suggest putting the brakes on anything but the simplest of content changes, roll back the restrictions of on NQ repairs and teleports for players to get people back in action and up in the air AFTER they have submitted a ticket with log files on new crashes caused by "bugs" so that devs have their info, the player has their repair, and the issues can be addressed without patches going on top of bad code to further complicate the matter.
 
As for me putting back on a 'Happy Helper Hat', and feel free to stop in the discord and ask about my time in there, or ask the GM's I have worked with, I would be happy to. I would take it a step further and volunteer to get out there and repair those ships and such had I the powers to or sit in the chat and help others freeing up the GM's. Slowmode.. I would request it be removed for my account. I have had to switch back and forth from chat to DM's which can interfere with being able to hand a chatlog over to a GM for further help if I cannot. Not to mention, answering people more rapidly in the chat. Perhaps create a program to recruit helpers with stipends of a special title or something. So many possibilities exist. 
 
I look forward to your response.

I am aware NQ-Naunet, I was helping in the discord help chat when it went down. I put a lot of time in the help chat to unbury GM's from responses and to allow them to possibly correct in game issues. On this day the server crash did come right before the scheduled downtime. I know I have hammered management, and will continue to do so probably. I know my expectations will not align with others. The restrictions placed on the front line guys have decapitated one of the best things i have ever saw in a game though. Frontline, we can help you in just a second support. 
 
Reverse the keep the port in support until devs get a handle on spontaneously combusting ships. THAT, at least allows response to players and eliminates a break in information about a lot of other things. The bugs are overloading the CS team with tickets, slowing response, players are getting the smelly end of the stick. I do not play much anymore due to staying in the chat room helping people, which I do not mind at all, but at times it takes 3 ppl to answer the questions. 
 
From my perspective, I am just a player... from that perspective, I humbly request you return the power to get these other players back into the air and underground. Allow the GM's discretion or even free will to fix destroyed ships with a ticket number and logs. CS can set some of these off to the sides and work on other issues such as the talent points and so forth. Even recruit some players to be able to do it if nothing else. We are in Beta as you well know. Paying to play a Beta... when it gets hardcore and we get close to launch, bring back the restrictions. We all come here to have fun and destress. Recent changes have taken that fun away from a lot of people. Please, for the good of the community, press this return GM's being able to fix and teleport folks. We are not ready for such restrictions to be implemented due to the "shoddy" patches what are spawning more issues than they are fixing. I would be having a strong talk with the dev team to get feedback as to why things are getting broken. 
 
Like I said, I volunteer my time in the help chat in discord... I see the issues, help find workarounds, and get people to ticket their issues. I am there frequently I am commonplace. The being able to fix ppl's ships that detonate when sitting down on the controller seat is imperative to maintaining a player base and promoting community - NQ relations. Open it up... let's restore the faith and joy people had before that directive. 
 
If anyone wants to have a debate about it.... I am GAME. 

Well, I hung that hat up last night. I got an answer to my question. I need rid of slowmode still though. And, I am apparently not an OFFICIAL helper. Is there a program for that? That is open for discussion though. Why did I stop supporting the community as a helper and deflector shield in the Discord? Yesterday, there were issues with players crashing in game due to apparent bugs. We got a visit from NQ-Stormeye which went one step below riotous, but was fairly cordial. After all was said and done, I did not know who NQ-Stormeye then, and I do not know now. I inquired to three staff throughout the rest of the day and into the night even the simple question of what position does NQ-Stormeye hold at the company. I never received a response. In fact, one of the staff "pinged" NQ-Stormeye to mark the conversation and alert him to the query. 
 
Why do I want to know? I would like to know if I am talking to someone from the CS department, a lead, a manager, a department head.... or the janitor. It was like I was trying to out a CIA operative. To not even get a response, such as, "It is preferred that we ask them if we can give you this information.", or "I will let him know to contact you if he can."... instead... silence. I have no intention of "doxxing" his position to get him targeted by a wave of 'pings' from disgruntled players.  And, if you are going to step into the line of fire, as NQ-Stormeye did, have some common courtesy... such as identifying yourself and taking the feedback received up the chain instead of asking I fill a ticket out on it and submit it. 
 
I have an issue with some of his answers as well. 

 
I question the logic. How many tickets are required to provide enough data on a specific situation, let's say, spontaneous combustion of a players construct (which is happening) does it take to get reaction and redress from the devs? How would requiring a player to submit a ticket, with logs, be any different if their ship was repaired or not by staff? This is where review comes in. If a player was flying while intoxicated and smacked into one of those space elevators around Alioth... submits a false support ticket and gets a repair, and it is determined that nothing happened on the game side to cause it... then maybe some reprimand is needed. If you cannot determine whose fault it was on your end to begin with, you all are in beta, early beta... a subscription beta at that... I think that benefit of the doubt should apply. 
 
It is no secret about the AVT existing anymore. Maybe it never was a secret. I spoke with a member of this AVT and queried with them some of the basic things as to how that process worked. To my dismay, they stated that they felt their feedback was cherry-picked. The bad was washed away and the good things were looked at. That was their personal feelings on it. It may be correct, it may not be. Worth an inquiry in my opinion.
 
What comprises "The Team". Who constitutes it? How are issues decided? What is the chain-of-command at NQ? Can we get clarification on the reporting processes and who does what in that process? Meaning, a ticket is filed, where does that go first? What is the chain of custody on it? How about the in-game @NQ in game chat support channel? Who gets the notification first? Where does it go?
 
Here is another good one from today as to either a possible lapse in judgement, an ignorance of file structure, or a total disregard for the player base. 
  The patch for today deleted their scripts from their installation folders. 
 
Here is the last screenshot I will offer in today's write-up. And yes, I enjoy thorough communicative write-ups... 
 This is one of many I have seen with this narrative. 
 
This started not just after the "Keep the port in Support", as many could fly and would own up to their errors if they crashed, but it took off after .23 and the bugs released by that patch. I have tried to direct people to the forums, I have spit some venom myself, but if you look at the server load statistics.... it should be going down from a mass exodus. Entire orgs have reportedly left the game. People are streaming the carnage caused by these bugs. Youtube has some nasty videos as well. Your advertisements also offer a 1 month subscription while anyone visiting the site has a three month option to start with. 
 
I've had 8D problem solving courses, a ton of industrial continuous improvement training, even serving as the head of an entire department before as a coordinator. I do not know the manpower of staffing constraints you all have. Nor do I know funding constraints placed upon you. I do know that my eyes are locked on the dev department seeking accountability for wanton failures in released content. They are either releasing bad content willingly, through ignorance, or being forced to do so. As a result, tickets pour in, swamp CS, months old tickets are buried and people are fuming over that already... and we are told that NQ cannot help players because of possible "false positives" generated by the release of flawed content. 
 
I suggest putting the brakes on anything but the simplest of content changes, roll back the restrictions of on NQ repairs and teleports for players to get people back in action and up in the air AFTER they have submitted a ticket with log files on new crashes caused by "bugs" so that devs have their info, the player has their repair, and the issues can be addressed without patches going on top of bad code to further complicate the matter.
 
As for me putting back on a 'Happy Helper Hat', and feel free to stop in the discord and ask about my time in there, or ask the GM's I have worked with, I would be happy to. I would take it a step further and volunteer to get out there and repair those ships and such had I the powers to or sit in the chat and help others freeing up the GM's. Slowmode.. I would request it be removed for my account. I have had to switch back and forth from chat to DM's which can interfere with being able to hand a chatlog over to a GM for further help if I cannot. Not to mention, answering people more rapidly in the chat. Perhaps create a program to recruit helpers with stipends of a special title or something. So many possibilities exist. 
 
I look forward to your response.

I am aware NQ-Naunet, I was helping in the discord help chat when it went down. I put a lot of time in the help chat to unbury GM's from responses and to allow them to possibly correct in game issues. On this day the server crash did come right before the scheduled downtime. I know I have hammered management, and will continue to do so probably. I know my expectations will not align with others. The restrictions placed on the front line guys have decapitated one of the best things i have ever saw in a game though. Frontline, we can help you in just a second support. 
 
Reverse the keep the port in support until devs get a handle on spontaneously combusting ships. THAT, at least allows response to players and eliminates a break in information about a lot of other things. The bugs are overloading the CS team with tickets, slowing response, players are getting the smelly end of the stick. I do not play much anymore due to staying in the chat room helping people, which I do not mind at all, but at times it takes 3 ppl to answer the questions. 
 
From my perspective, I am just a player... from that perspective, I humbly request you return the power to get these other players back into the air and underground. Allow the GM's discretion or even free will to fix destroyed ships with a ticket number and logs. CS can set some of these off to the sides and work on other issues such as the talent points and so forth. Even recruit some players to be able to do it if nothing else. We are in Beta as you well know. Paying to play a Beta... when it gets hardcore and we get close to launch, bring back the restrictions. We all come here to have fun and destress. Recent changes have taken that fun away from a lot of people. Please, for the good of the community, press this return GM's being able to fix and teleport folks. We are not ready for such restrictions to be implemented due to the "shoddy" patches what are spawning more issues than they are fixing. I would be having a strong talk with the dev team to get feedback as to why things are getting broken. 
 
Like I said, I volunteer my time in the help chat in discord... I see the issues, help find workarounds, and get people to ticket their issues. I am there frequently I am commonplace. The being able to fix ppl's ships that detonate when sitting down on the controller seat is imperative to maintaining a player base and promoting community - NQ relations. Open it up... let's restore the faith and joy people had before that directive. 
 
If anyone wants to have a debate about it.... I am GAME. 

What we need NOW... is the repeal or lessening of the restriction from the keep the port in support directive. The game is way too buggy with people sitting in a controller seat and their ship encountering spontaneous combustion. Ships need to STOP upon disconnect, intentional or otherwise, until some of these bugs are fixed such as sticking thrusters, failed engines, etc... this usually caused by scripts or Lua. Let players file a ticket, with log files, when their ship instantly explodes... the CS team can review it to see if it happen or if someone is exploiting just to get a free repair. 
 
While the lessening of t1 schematics are a good thing... that will help a lot of people, waiting to introduce different forms of revenue such as a 50k quanta bonus daily (ROTFLMAO) and some bots which people are exploiting through market code needs to be reinforced with some meaningful and decisive actions. 
 
THe front line guys like NQ-Blacksun, NQ-Wokk, NQ-Gallion, and those wonderful folks that are out there taking the brunt of the beating from players should be able to use discretion and get these players back airborne when bugs caused by a shoddy patch cause them to lose their ships, time in creation and repair of those ships, loss of element lives, and even the anguish it causes. 
 
BUT, AGAIN, relax the restriction on front line employees and let them keep folks in the air, repaired, and happy. When the programming gets revamped, optimized, and put forth in a manner that the bugs are near eliminated, ramp up the restrictions. 
 
The DRM changes... voxel libraries... voxelmancy tools being put together and sold by a player as his niche has now suffered the DRM setback. People who own them cannot use them anymore. That is quantas they have rightfully spent to purchase a product created in game by a player. I do not expect this man or their org to fly to each and every house in the system and ask if they need rights, and neither should NQ. 
 
The Dynamic Properties being locked on elements from screens of various sizes, to engines, to potted plants on constructs makes blueprints undeployable with any of these items, furthermore, it is making the items unusable in other constructs... the DRM on top of that affects placing an item from one construct to the next. Buy something from a player, well, you paid for it, but you can't get sick of it and tear it apart for elements. 
 
Make cores repairable again with scrap. Until you have a solid system with little to no bugs, make them repairable. 
 
Remember... it is your leadership that stands to be accountable and also an inspiration to players in the game. I speak of JC... your vision may not be the same vision as we all have. Do NOT force us to have to band together out of necessity. If the game is indeed meant to build empires, they start from small groups. 
 
Two more things... to JC, be thankful I am not your boss. We would have had a really serious discussion after the .23 patch about your future. To the rest of the upper echelons, including JC, arrogance, if it applies (if you just got that 'hair on the back of your neck standing up' feeling this may mean you) and pride have slain many a great minds. The most convincing form of communication as to a buying option is word of mouth from someone who has had the experience. Make things happen, as I have listed above as some examples, or you all will be finding yourselves the talk of the town on Reddit and elsewhere. 
 
Fetch, I do not understand why it was removed. The maneuver tool changes, could have been max elevation by planet. Exceed that, and ship fall down and go boom. STOP taking the "everybody is a cheater" attitude and punish those who are exploiting. Now, you can't fetch you ship, the GM's cannot teleport your ship, the SC are trying to dig out of the chaos of botched patches. 
 
Watch that server counter... it should have been on a steady decline after the recent fiascos. TIs a shame to see such a potential being thrown away. Communications... engaging the players and giving them good (WORKING) content, moving towards that implementation, and executing the implementation of that content flawlessly or as close to flawless as possible... Communicate, move, shoot... three most important elements. 
 
This is a shot of a fellows ship that he had JUST completed. He climbed in... and this happened. Put the support, back in the support with ports/repairs/ and assistance that means something to these folks. 
 
IF you have heard us... get 'er done....