Physical Rewards?

[mghtyred]

Greetings. 

As an Alpha Ruby Founder, I was promised quite a bit for my generous contribution to this project. Like many other founders, I'm wondering what's going on. 

It's been several years since the contribution was made, and TWO YEARS since the promised delivery date. I can't even get someone to reply to my emails to put in a change of address. Remember it's been YEARS since I made my initial contribution. This is bordering on criminal.  Just to refresh your memory, Ruby founders were promised the following by DECEMBER 2018: 

 

1.  

    

   Pledge €400 or more

   Ruby Founder Pack (Early Bird)

    

   INCLUDES:

   • Game at launch (PC Digital)
   • Thanks in the credits as early backer
   • "Ruby Founder" Forum Title
   • Lifetime Subscription
   • Original SoundTrack (Digital)
   • ID Card Arkship Passenger (Ruby)
   • In-game Pet (lvl.1 version)
   • In-game Pet (lvl.2 version)
   • In-game Pet (lvl.3 version)
   • In-game Pet (lvl.4 version)
   • Closed Beta Key Access
   • Alpha Access Key
   • Alpha Team Outfit
   • "Dual Universe" T-Shirt
   • "Dual Universe" Poster
   • "Dual Universe" Tote Bag
   • "Dual Universe" Artbook
   • "Dual Universe" Metallic Box (numbered)
   • "Dual Universe" Collector Box
   • Arkship USB Key
   • Alpha Team Member Statue (male or female)

   ESTIMATED DELIVERY DEC 2018

   SHIPS TO Anywhere in the world

   98 backers

   Limited

    

    

[sHuRuLuNi]

^ What he said

[mghtyred]

The fact that this post sits here days later without any response from NQ speaks volumes to how they value their founders. 

 

Hey @NQ-Admin, what gives? 

[Haunty]

The last update I got about it was an email on Dec. 4th saying the rewards are almost complete and to make sure your address is correct. Not sure how to get to your address info from account page but this is the link in the email: https://www.dualuniverse.game/account/kickstarter

[mghtyred]

2 hours ago, Haunty said:

The last update I got about it was an email on Dec. 4th saying the rewards are almost complete and to make sure your address is correct. Not sure how to get to your address info from account page but this is the link in the email: https://www.dualuniverse.game/account/kickstarter

Thank you! I'm on the page now, but it keeps saying "Something went wrong. Please try again in a few minutes" every time I try to submit. 

[mghtyred]

 

And I need to change my address too. I've been back in the US since September. 

[Zireaa]

On 12/26/2020 at 9:10 PM, mghtyred said:

Greetings. 

As an Alpha Ruby Founder, I was promised quite a bit for my generous contribution to this project. Like many other founders, I'm wondering what's going on. 

It's been several years since the contribution was made, and TWO YEARS since the promised delivery date. I can't even get someone to reply to my emails to put in a change of address. Remember it's been YEARS since I made my initial contribution. This is bordering on criminal.  Just to refresh your memory, Ruby founders were promised the following by DECEMBER 2018: 

 

1.  

    

   Pledge €400 or more

   Ruby Founder Pack (Early Bird)

    

   INCLUDES:

   • Game at launch (PC Digital)
   • Thanks in the credits as early backer
   • "Ruby Founder" Forum Title
   • Lifetime Subscription
   • Original SoundTrack (Digital)
   • ID Card Arkship Passenger (Ruby)
   • In-game Pet (lvl.1 version)
   • In-game Pet (lvl.2 version)
   • In-game Pet (lvl.3 version)
   • In-game Pet (lvl.4 version)
   • Closed Beta Key Access
   • Alpha Access Key
   • Alpha Team Outfit
   • "Dual Universe" T-Shirt
   • "Dual Universe" Poster
   • "Dual Universe" Tote Bag
   • "Dual Universe" Artbook
   • "Dual Universe" Metallic Box (numbered)
   • "Dual Universe" Collector Box
   • Arkship USB Key
   • Alpha Team Member Statue (male or female)

   ESTIMATED DELIVERY DEC 2018

   SHIPS TO Anywhere in the world

   98 backers

   Limited

    

    

I was wondering the same thing they don’t talk much or at all about the rewards they promised I would also

like two see a concept art  of the pets it’s like they are trying two pull a fast one and not deliver on these pacs   

[mghtyred]

On 8/25/2022 at 10:01 PM, Zireaa said:

I

Yup. It's been YEARS now. This is what I was promised as a RUBY founder: 

Where is everything? We keep getting told "soon" but it's been FOUR YEARS! I became a Ruby founder in 2016! SEVEN YEARS AGO! This is ridiculous, and bordering on criminal. And with no response from the team, I'm beginning to think they have forgotten us, or simply don't care about us.