osiriss2 0 Report post Posted May 8 Apologies if this is the wrong place to post this, couldn't see a help subforum. I bought this game back in September 2016 with the assumption that it would be released around 2018. I then kept an eye on the KS updates for the alpha release and when the updates stopped it slipped off my radar. I just saw an ad for the DU and hopped on to update my account and get into the game only to be faced with a "please buy pack to play" and then another page saying I was ineligible to upgrade my account? Why is this the case? Surely it should be possible to pay the difference between the founder pack and the supporter pack? Quote Share this post Link to post Share on other sites
NQ-Naerais 189 Report post Posted May 11 Your purchase should still support your access. Please contact support@novaquark.com so they can look into what isn't working for you Quote Share this post Link to post Share on other sites
Arcus25 8 Report post Posted May 12 My Iron founder title has completely disappeared. I think something has gone wrong with the iron founder titles in the database if it's not giving alpha access to kickstarter iron founders and removing the title from post-kickstarter iron founders. Quote Share this post Link to post Share on other sites
NQ-Naerais 189 Report post Posted May 12 Hmm.. ok I'll ask the web team to take a look. Please open a support ticket as well though so that we can track your case. Quote Share this post Link to post Share on other sites
