osiriss2 Posted May 8, 2020 Posted May 8, 2020 Apologies if this is the wrong place to post this, couldn't see a help subforum. I bought this game back in September 2016 with the assumption that it would be released around 2018. I then kept an eye on the KS updates for the alpha release and when the updates stopped it slipped off my radar. I just saw an ad for the DU and hopped on to update my account and get into the game only to be faced with a "please buy pack to play" and then another page saying I was ineligible to upgrade my account? Why is this the case? Surely it should be possible to pay the difference between the founder pack and the supporter pack?
NQ-Naerais Posted May 11, 2020 Posted May 11, 2020 Your purchase should still support your access. Please contact support@novaquark.com so they can look into what isn't working for you
Arcus25 Posted May 12, 2020 Posted May 12, 2020 My Iron founder title has completely disappeared. I think something has gone wrong with the iron founder titles in the database if it's not giving alpha access to kickstarter iron founders and removing the title from post-kickstarter iron founders.
NQ-Naerais Posted May 12, 2020 Posted May 12, 2020 Hmm.. ok I'll ask the web team to take a look. Please open a support ticket as well though so that we can track your case.
OneInTheMosh Posted September 11, 2020 Posted September 11, 2020 I guess I will open a ticket too. I can't download the game for free anywhere, despite also being an Iron Founder.
Luukullus Posted September 11, 2020 Posted September 11, 2020 5 hours ago, OneInTheMosh said: I guess I will open a ticket too. I can't download the game for free anywhere, despite also being an Iron Founder. Heyo, if you are logged in on website, you should be able to download the Game. Thats possible for someone without subscription too... Login and try this URL:Download The Game Good Luck
OneInTheMosh Posted September 12, 2020 Posted September 12, 2020 On 9/10/2020 at 11:28 PM, Luukullus said: Heyo, if you are logged in on website, you should be able to download the Game. Thats possible for someone without subscription too... Login and try this URL:Download The Game Good Luck How do I get free Beta access for being a Kickstarter Backer?
blazemonger Posted September 12, 2020 Posted September 12, 2020 50 minutes ago, OneInTheMosh said: How do I get free Beta access for being a Kickstarter Backer? It could be you used a different email address when backing as you do here since your forum title does not reflect you are an iron founder. I'd suggest you log a ticket with NQ at support.dualthegame.com
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