Old_Xsa Posted June 14, 2018 Share Posted June 14, 2018 When I log into Dual Universe it still shows me as a pre-alpha supporter but when I log into the forums all my posts are gone, my avatar is gone my rank is gone and it says you must be moderator approved until you make your first post!! Did something happen? Link to comment Share on other sites More sharing options...
Mod-Merwyn Posted June 14, 2018 Share Posted June 14, 2018 Hi Xsarec, There are two accounts named "Xarsec" on the forum. The other one displays the right group and title: https://board.dualthegame.com/index.php?/profile/6144-xsarec/. I'd bet that you login with the wrong email address (and thus, wrong account). If not, you can contact support at https://support.dualthegame.com. ~ Merwyn Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 Not sure how this happened, the one I am on now has the right email address, but the other account which has my Prealpha stuff is not my email, how do I delete this one and then change the email of the other? Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 Omg now my Pre-alpha account says I cannot log in and says suspended when I try to submit a ticket. This is not good. Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 How was someone able to create a duplicate account on the forums? When I would log in it would be with my username which is how I logged in here and this has my email address but the link you posted is the right account that is me but somehow that has the same username but different email how is it possible to make two accounts with the same username? Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 Yep it looks like they got my account I cannot even put in a ticket, I put in a ticket when this first started and now when I use the same username it says suspended and my username is no longer valid, I cannot even put in a ticket using my email. I have the original receipt for the $180, can that be used for a refund or did I just lose everything? Link to comment Share on other sites More sharing options...
ShioriStein Posted June 14, 2018 Share Posted June 14, 2018 Well you cant lose everything, mail the mod or pm the admin. ( support@novaquark.com ) Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 7 minutes ago, ShioriStein said: Well you cant lose everything, mail the mod or pm the admin. ( support@novaquark.com ) Yea was able to get to support an hour ago now it says account suspended. I just don't get how there can be two accounts with the same username? Link to comment Share on other sites More sharing options...
ShioriStein Posted June 14, 2018 Share Posted June 14, 2018 You receive support reply on forum or from mail. You should say all of them via the email. But it make me so wonder how 2 account same name, same password =]]. Help him @NQ-Nyzaltar Link to comment Share on other sites More sharing options...
Mod-Merwyn Posted June 14, 2018 Share Posted June 14, 2018 This problem is being dealt with by PM. ~ Merwyn Link to comment Share on other sites More sharing options...
Old_Xsa Posted June 14, 2018 Author Share Posted June 14, 2018 1 minute ago, Mod-Merwyn said: This problem is being dealt with by PM. ~ Merwyn Your awesome....thank you Link to comment Share on other sites More sharing options...
Xsarec Posted June 14, 2018 Share Posted June 14, 2018 I have been Restored, the Novaquark Gods have spoken Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted June 14, 2018 Share Posted June 14, 2018 Hi everyone, @Xsarec @Xsarec If you have the original receipt, you do not have to worry. It seems there has been a bug in the process to change your email address (as requested by you in the support ticket last Thursday, June 7th). Nobody has hacked your account. Your email address has been changed as requested on your Dual Universe account. However, your account on the forum kept the old address, generating a "ghost account", separated from your real account. That's why you thought your posts and your avatar were gone while they were in fact on your real account. This is a rare bug (and known issue) that occurs from time to time and our web developer has a fix planned for this in a near future. In the meantime, we have fixed the issue manually. Best Regards, Nyzaltar. Link to comment Share on other sites More sharing options...
Xsarec Posted June 14, 2018 Share Posted June 14, 2018 All has been restored thankyou, is it possible to get rid of the other ghost account and the posts that I was making on it....I don't want it out there confusing people with two different Xsarec's Link to comment Share on other sites More sharing options...
NQ-Nyzaltar Posted June 14, 2018 Share Posted June 14, 2018 The ghost account has just been renamed to avoid any possible confusion Best Regards, Nyzaltar. Link to comment Share on other sites More sharing options...
Elias24 Posted June 14, 2018 Share Posted June 14, 2018 1 hour ago, NQ-Nyzaltar said: The ghost account has just been renamed to avoid any possible confusion Best Regards, Nyzaltar. nice to see, NQ is helping ppl :-) and no, i don't think, that anyone get confused, at least for me is the story clear...welcome back Xsarec :-) Link to comment Share on other sites More sharing options...
Xsarec Posted June 14, 2018 Share Posted June 14, 2018 3 hours ago, Elisa24 said: nice to see, NQ is helping ppl :-) and no, i don't think, that anyone get confused, at least for me is the story clear...welcome back Xsarec :-) Good to be back Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now