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Soo... I saw that the pre-alpha will be avaible tomorrow, so I thought it would be neat to try and get access. So I wanted to update my pledge. Add a bit to it and such.
however, when I try and access the pledge page, I get an error 500. No matter from where I access it.
Is it because I pledged via the kickstarter? Or because of another reason? Halp?!

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I had the same error. From what I've gathered is the following reasons:

1. busy traffic

2. if you're trying to use a mail address as a sign in it fails

3. you should sign in with username but be aware that username is case-sensitive.

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1 minute ago, Omfgreenhair said:

I had the same error. From what I've gathered is the following reasons:

1. busy traffic

2. if you're trying to use a mail address as a sign in it fails

3. you should sign in with username but be aware that username is case-sensitive.

I don't have an issue with logging in.
O_O
I mean I can be on the website and such, But if I go to the pledge file specificly, does it turn into a error 500.

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1 minute ago, Tnecniw said:

I don't have an issue with logging in.
O_O
I mean I can be on the website and such, But if I go to the pledge file specificly, does it turn into a error 500.

Hmn, interesting, I'd advice to contact https://support.dualthegame.com

and be as detailed as possible, including screenshots and all. Their reply rate is fairly fast!

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Contacting the support is the right think to do.

Upgrading kickstarter pledge is currently not possible though, so you won't be able to upgrade :(.

 

However, note that silver packs have been upgraded and will have access to alpha 2 (see https://dualthegame.com/en/news/2018/03/07/supporter-rewards-for-founder-backers/).

 

~ Merwyn

 

Edited by Mod-Merwyn

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Just now, Mod-Merwyn said:

Contacting the support is the right think to do.

Upgrading kickstarter pledge is currently not possible though, so you won't be able to upgrade :(.

 

~ Merwyn

 

Dang it :/

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3 minutes ago, Tnecniw said:

Dang it :/

Do not despair, you will receive content from Contributor pack.

 

Silver Founder backers gain:

Alpha 2 Access (instead of Beta)

Sanctuary Territory Unit (x1)

Arkship Passenger Outfit (Bronze)

Supporter Pet lvl.1 (different from Founder Pets)

Legacy Resurrection Node (x1)

Extra Character Customization (x3)

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2 minutes ago, Tnecniw said:

Oh.... so I will get pre-alpha access tomorrow?

Only at alpha 2 and beyond.

Except if you create another account and buy a patreon pack at full cost (but in this case, you will have two different accounts and rewards won't be shared).

 

~ Merwyn

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Just now, Mod-Merwyn said:

Only at alpha 2 and beyond.

Except if you create another account and buy a patreon pack at full cost (but in this case, you will have two different accounts and rewards won't be shared).

 

~ Merwyn

Oh... when is alpha 2?

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1 minute ago, Mod-Merwyn said:

Only at alpha 2 and beyond.

Except if you create another account and buy a patreon pack at full cost (but in this case, you will have two different accounts and rewards won't be shared).

 

~ Merwyn

 

I hope this is just a mistake and will be changed at some point in the future?

 

I have no problem with the charging full price for the upgrade part.

 

But making people who bought a Bronze or Silver founders pack create a new account just to access the game now seems bad.

 

 

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No schedule was given for alpha 1, nor alpha 2.

You can find some clues from NQ about what is required for alpha 1 in the AMA transcription here: http://dualthegame.com/en/news/2018/02/08/in-game-ama-feb-3rd-2018-transcription/.

But alpha 2 is currently a mystery. The only thing we know is that it happens after alpha 1 and before beta.

 

~ Merwyn

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Just now, Atmosph3rik said:

I hope this is just a mistake and will be changed at some point in the future?

I have no problem with the charging full price for the upgrade part.

But making people who bought a Bronze or Silver founders pack create a new account just to access the game now seems bad.

While I agree with you, I don't know the answer.

 

You can add your voice here on this subject:

 

~ Merwyn

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@Mod-Merwyn Ok I do hope they find a way to resolve that.  It seems like it unintentionally punishes people who bought lower tier founders packs during the kickstarter. 

 

On a completely separate subject.  Why do all the mods have names that start with an M?  It's confusing :P

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2 minutes ago, Atmosph3rik said:

On a completely separate subject.  Why do all the mods have names that start with an M?  It's confusing :P

Because all community managers have a name beginning with a "N" :P.

 

~ Merwyn

Edited by Mod-Merwyn

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So many backers just want to upgrade the pledge. What they see is the black hole saying "error 500"

Even today - tried it moments ago.

 

NQ should fix this asap. People are willing to pay more! Let them do so!

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7 hours ago, Gerald_Deemer said:

So many backers just want to upgrade the pledge. What they see is the black hole saying "error 500"

Even today - tried it moments ago.

 

NQ should fix this asap. People are willing to pay more! Let them do so!

just make a new account at that point. espcially if you dont have any account bound items xD

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