Not Authorized to log in

[Thasrion]

I can't login to the game, says my account is not authorized to login into a private server.

[Mustash]

Same....that 2 week game time seems like a dream. Also, i'm noticing (twitch) that all the market tiles are filling up lol...womp womp

[Frigidman]

Yup.

[D34d1349]

Yep, DAC is down, cant get the game time. 

[androyd]

Same.

[Ignatius]

Me, too.

[Thasrion]

 I bought game time through Steam because I linked my steam account to my NQ account. I can't login with that either. So it shows my DU account is not authorized and my steam account is incorrect password, which is not the case.

[Frigidman]

And their support site error codes don't list what "112" means.

[Speedy_1]

same prop here

 

[Jupiter8]

Same Problem !

[SpaceCowboy]

Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason.

[Harween]

2 minutes ago, SpaceCowboy said:

Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason.

Have the same problem, and also have just activated 2fa, so it is maybe related...

[Thasrion]

4 minutes ago, SpaceCowboy said:

Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason.

I did that already, still no joy.

[NQ-Nyota]

We are looking into this issue, we do apologize for the inconvenience, and we hope to have it resolved soon.  

[Chrius]

Same here...

[Jupiter8]

Same Problem after Re-Enter User name and PW. 

Thanks for a quick Support  NQ-Nyota

 

[NQ-Nyota]

Hey folks - this may help some of you.

For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints.

You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products

There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase.

Please let us know if that helps resolve the issue you are having!

[Calux1]

Same problem, cannot connect with my main account, nor my alt account.

Main I have 1 year subcription that I get just before beta end. Alt accout only have the 2 free week.

 

[Chrius]

I don't have the game on steam. There's no Redeem game time option under products.

Also under My DACs it says "The DAC system is currently disabled."

[NQ-Nyota]

Thank you for the extra info!

 

[Frigidman]

I dont have the game on steam. Its the direct install from DU website.

 

Still getting:

NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR:112)

[Jupiter8]

Same: 

 

I don't have the game on steam. There's no Redeem game time option under products.

Also under My DACs it says "The DAC system is currently disabled."

 

Patron 199€ Account

[Pyrate89]

18 minutes ago, NQ-Nyota said:

Hey folks - this may help some of you.

For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints.

You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products

There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase.

Please let us know if that helps resolve the issue you are having!

There aren't any buttons of a kind in that page.

[Ignatius]

Just to add, I don't have the game on or linked to Steam. 

[Frigidman]

Are we supposed to link our steam account, and add the demo to library, then go back to the DU website, to click some button, to get the access working?