Thasrion Posted September 27, 2022 Share Posted September 27, 2022 I can't login to the game, says my account is not authorized to login into a private server. Lokilein 1 Link to comment Share on other sites More sharing options...
Mustash Posted September 27, 2022 Share Posted September 27, 2022 Same....that 2 week game time seems like a dream. Also, i'm noticing (twitch) that all the market tiles are filling up lol...womp womp Link to comment Share on other sites More sharing options...
Frigidman Posted September 27, 2022 Share Posted September 27, 2022 Yup. Link to comment Share on other sites More sharing options...
D34d1349 Posted September 27, 2022 Share Posted September 27, 2022 Yep, DAC is down, cant get the game time. Link to comment Share on other sites More sharing options...
androyd Posted September 27, 2022 Share Posted September 27, 2022 Same. Link to comment Share on other sites More sharing options...
Ignatius Posted September 27, 2022 Share Posted September 27, 2022 Me, too. Link to comment Share on other sites More sharing options...
Thasrion Posted September 27, 2022 Author Share Posted September 27, 2022 I bought game time through Steam because I linked my steam account to my NQ account. I can't login with that either. So it shows my DU account is not authorized and my steam account is incorrect password, which is not the case. Link to comment Share on other sites More sharing options...
Frigidman Posted September 27, 2022 Share Posted September 27, 2022 And their support site error codes don't list what "112" means. Link to comment Share on other sites More sharing options...
Speedy_1 Posted September 27, 2022 Share Posted September 27, 2022 same prop here Link to comment Share on other sites More sharing options...
Jupiter8 Posted September 27, 2022 Share Posted September 27, 2022 Same Problem ! Link to comment Share on other sites More sharing options...
SpaceCowboy Posted September 27, 2022 Share Posted September 27, 2022 Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason. Link to comment Share on other sites More sharing options...
Harween Posted September 27, 2022 Share Posted September 27, 2022 2 minutes ago, SpaceCowboy said: Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason. Have the same problem, and also have just activated 2fa, so it is maybe related... Link to comment Share on other sites More sharing options...
Thasrion Posted September 27, 2022 Author Share Posted September 27, 2022 4 minutes ago, SpaceCowboy said: Had the same issue. I re-entered my saved credentials in the client and it let me in. Also added 2fa but doubt that was the reason. I did that already, still no joy. Link to comment Share on other sites More sharing options...
NQ-Nyota Posted September 27, 2022 Share Posted September 27, 2022 We are looking into this issue, we do apologize for the inconvenience, and we hope to have it resolved soon. Ignatius 1 Link to comment Share on other sites More sharing options...
Chrius Posted September 27, 2022 Share Posted September 27, 2022 Same here... Link to comment Share on other sites More sharing options...
Jupiter8 Posted September 27, 2022 Share Posted September 27, 2022 Same Problem after Re-Enter User name and PW. Thanks for a quick Support NQ-Nyota Link to comment Share on other sites More sharing options...
NQ-Nyota Posted September 27, 2022 Share Posted September 27, 2022 Hey folks - this may help some of you. For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints. You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase. Please let us know if that helps resolve the issue you are having! Link to comment Share on other sites More sharing options...
Calux1 Posted September 27, 2022 Share Posted September 27, 2022 Same problem, cannot connect with my main account, nor my alt account. Main I have 1 year subcription that I get just before beta end. Alt accout only have the 2 free week. Link to comment Share on other sites More sharing options...
Chrius Posted September 27, 2022 Share Posted September 27, 2022 I don't have the game on steam. There's no Redeem game time option under products. Also under My DACs it says "The DAC system is currently disabled." Link to comment Share on other sites More sharing options...
NQ-Nyota Posted September 27, 2022 Share Posted September 27, 2022 Thank you for the extra info! Link to comment Share on other sites More sharing options...
Frigidman Posted September 27, 2022 Share Posted September 27, 2022 I dont have the game on steam. Its the direct install from DU website. Still getting: NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (ERROR:112) Link to comment Share on other sites More sharing options...
Jupiter8 Posted September 27, 2022 Share Posted September 27, 2022 Same: I don't have the game on steam. There's no Redeem game time option under products. Also under My DACs it says "The DAC system is currently disabled." Patron 199€ Account Link to comment Share on other sites More sharing options...
Pyrate89 Posted September 27, 2022 Share Posted September 27, 2022 18 minutes ago, NQ-Nyota said: Hey folks - this may help some of you. For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints. You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase. Please let us know if that helps resolve the issue you are having! There aren't any buttons of a kind in that page. Link to comment Share on other sites More sharing options...
Ignatius Posted September 27, 2022 Share Posted September 27, 2022 Just to add, I don't have the game on or linked to Steam. Link to comment Share on other sites More sharing options...
Frigidman Posted September 27, 2022 Share Posted September 27, 2022 Are we supposed to link our steam account, and add the demo to library, then go back to the DU website, to click some button, to get the access working? Link to comment Share on other sites More sharing options...
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