While I know that requests for TP's, Ship repairs, and other things were being abused and something had to be done to slow the tide, Submitting a ticket which has not been responded to for the following situation, with no response still, wasting an entire day of potential gameplay is simply unacceptable in a subscription based model.
This morning early I logged in my Industry alt to get some things done in my factory. This Alt has NEVER left Madis, has never flown a ship, and ALWAYS logs out in the fuel and ore refining building. Somehow when I logged on I was in Allioth! IVE NOT been to allioth with this char for MONTHS (since the day it was created)! When situation was explained I was told to post in support in game chat...which I did only to be told it was NOT a dev channel and only other players helping each other. I was then told to submit a ticket...which I did. Only now at the end of my play time for the day (of which I only get two per week) the ticket has still not been responded to!
This is completely unacceptable! If no response by tomorrow and my char is still stranded on Alioth I WILL be cancelling all subs till at least some avail support is restored for situations beyond a players control...