SirMaxxx

I really am extremely impressed with what the community has built in the time since launch. I think it goes to show how successful an MMO civilization builder sandbox could be -- players have the creativity and drive to build just about anything.

Having dreams doesn't make you an idiot. Lots of DU players have been eagerly following the game since its inception for the same reason. 
 
I think many space games fall into a sort of trap where they sell players on an ambitious promise that plays on their dreams. People wouldn't be here if they didn't want to be epic space nerds hauling cargo or mining or freakin' programming in LUA lol. 
 
People naturally have an attachment to dreams -- especially in today's crap salad of current events.
 
Frankly though...there's a fine line between trying to exploit those dreams in marketing for profit vs. having a real plan to deliver the promised concept...and I'm not sure which side of that line NQ ought to be on yet. 

I'm not trying to troll, seriously, I want to love this game - it's taken me two plus months to be able to play it & I was really looking forward to it.
 
But I'm finding it to be really awful , and figure I must be missing something.
 
Forgetting the obvious bugs (I didn't receive my Territory Control Unit during tutorials, for example, so had to wait for support to actually give me one!)
 
So here's what I'm finding to be bad - and I really want positive feedback - I want to get back into the game and start playing!
 
1. Graphics. When I'm speeding along in my speeder, the trees just appear and disappear like a 1980's sprite-based video game - it looks terrible. I'm not on the highest spec PC but more than sufficient for most purposes - and I have tried playing at very low resolution to see if it makes a difference. It does not.
 
2. Physics. When I'm speeding in my speeder, I fly straight through trees - there's no physics attached! I mean, this is probably fortunate as they appear instantaneously a couple of meters in front of me while I'm doing 200+ kph!
 
3. Feel - When I'm speeding on my speeder, the speedo is showing 200 kph, but it doesn't feel like I'm even going fast - the trees (when they're not teleporting into and out of existence) move past at a quite leisurely pace. Now it could be that if I drove at that speed through a forest of phantom trees, that's what it would look like - but it doesn't feel right
 
4. Gameplay. So I was a good boy and did all of the tutorials, so I know how to do stuff, at least in principal, but I really didn't understand why I might want to do stuff.
I guess I want to go to the moon and claim some territory, but why? I don't really see what's next (although I think there might be more tutorial when I get back to teh moon and place my TCU...)
 
5. Speaking of which - I followed the tutorial, took the shuttle to the moon, found a spot and then discovered I had no TCU - so found my way back to shuttle, and went back to try to find out what I needed to do to get one. I finally gave in, contacted support, and they fixed it (it was a bug) - but now I can't for the life of me find the shuttle back to the moon - I've scoured the map, and travelled to different places, but can't find it - and can't find it on my map either.
 
6 Controls. I find it very strange switching from speeder to walking where the latter allows the mouse to orient and the former doesn't. Is it possible to fly by mouse (or, even better, HOTAS)
 
So chaps - help a disillusioned player learn to love this game!

I understand - but honestly would prefer to have less trees and avoid them than having the poor graphics for no reason (cuz if you can't hit them, and they look rubbish, why show them?!
But 200kph isn't slow - if I"m driving at that speed, trees whiz by - in the game it doesn't feel realistic.
Yeh - I think that's what I've been missing -  now I can finally grab some land, I'll give it a go!
 
Ohh! I didn't realise - so if I find any district inside the starting area I should be able to find a shuttle? Thanks!
 
Oh! Wow - I can't wait to try this! -Thanks!

Bought a three month subscription Aug 28th.
Could not get into the game (login timeout) at all.
Contacted support Aug 30th and sent required debug files Aug 31st. as requested.
Heard nothing. Repeatedly contacted support and once, via discord, got into the game for about a minute before it crashed and went back to the timeout issue.
Finally asked for them to cancel my payments and give me a refund as I wasn't getting any response from support (Sept 17)
"Please cancel my payments immediately and refund me the full amount paid"
Sept 30 received an email "Thanks for getting back to us. Sorry to hear you're having trouble playing the game and would like to have a refund. No worries, we'll get this sorted for you."
Today (Oct 28) I received an email
"I went ahead and cancelled your subscription."
note they cancelled the subscription and not the payments.
"Regrettably, scenarios such as this are currently not eligible for a refund."
with a link to the T&C with all the 14 day stuff in it.
I let them know within 2 days it wasn't working - but it has taken them 2 months to respond - but tough, outside the 14 days, buddy!
And in that same email 
"If you are interested, I would take a closer look at the issue and would like to request the following data about your device/setup:"
asking for the same files I sent on 31st August that nothing happened about.
 
I have tried all of the solutions offered in various other posts from folk having similar problems - and as mentioned, one of their support people managed to get me in the game for a minute by doing something (unfortunately when it crashed on my again and went back to the old behaviour, the Discord chap just told me to raise a support ticket.)
 
So I have asked them to re-instate my subscription until it expires (otherwise how could I possibly tell if they ever fix the problem) but not to allow it to renew.
I have sent the files requested (including resending the old files) in the hope that someone will actually look at them this time.
 
Incidentally (just in case they're reading) @ng-wokk was the original email support person I sent the files to (and who never responded) and @ng-rocketman  is the most recent correspondent.
 
I offer no advice - just the facts.
 
I will post again should I hear anything...
 
Don't hold your breath
 
 
 
 

Are they working on the issues? How do you know? I've seen no communication from them acknowledging there issues, or that they're trying to fix them.
 
Say you bought an innovative washing machine,  and it didn't work,  stopped working all the time, threw your washing on the floor. So you contact their support and hear nothing, You find other owners have similar problems - and have heard nothing.
 
So you complain and ask for some action.
 
The response from you would be "get off your high horse! Try making your own washing machine - see how hard it is! Why should the washing machine company fix a problem when you want them to?"

All of the problems? 
Like those of us who literally can't log into the game and so can't play at all - that's a minor problem?
I'd hate to see what you think is a major problem!
 

I just mean get your skills in queue IF you can, some people can get in game, but run into other problems. Some cant get in at all, and im not dismissing that frustration at all.  But we have to go out on a Limb, and say that the devs are trying, and trying hard.  There is no other income, at least that I know about, in the short term then subs.  Even after release its mainly subs, but maybe some cosmetics.  So ya the devs will get paid regardless in the SHORT term, if NQ wants log term prosperity, they gotta get that Sub money, which in turn kind of forces them...to you know....make the game work.  Thats all im saying.  Its one week into beta, lets give them a little time.  I'm not talking years, but 3-6 months seems reasonable to see some viable improvements in performance and other areas.   And I really do hope you or those of you havent got in, can get in the game and play soon, because when the servers not too fucky, im having a blast.  No other game does it for me so yes i desperately want other people to enjoy it too, because we need people to populate this world and make a cool living, breathing virtual universe to play in.  

One could also ask, what is the purpose of a forum lol