Bowman Posted August 31, 2020 Share Posted August 31, 2020 This is what happened to me attempting to start a new account. Not sure if I'm the only one or not. Anyone else do this, or have this problem? 1. Went to the create account on the website. It asks for your email first. Put in my email and a password. 2. Go to next webpage and it asks me for Credit card info, but there is no Activation entry box for the Recruiter activation code I received (from a 3rd party) 3. So I stop the procedure as I want to make sure the Recruiter gets credited. 4. I then click on the link I received from the Recruiter in an Email they sent me. 5. I get this message "PLEASE CHECK YOUR EMAIL TO ACTIVATE YOUR ACCOUNT" 6. I wait 5 minutes nothing ever arrives at all in my email box. 7. I go back to website. Apparently it does now have my email & password so I click on LOG IN button 8. But LOGIN button says sorry there was an Error with Authentication 9. I request new password 10. Nothing is sent to my email My guess is there is a programming error is a chicken and egg problem. That is, I provided my email and a password which the database did save, but then I did not finish the transaction. Decided to use the New Account link provided by a Recruiter. But that link thinks I already have an account because it has the email/password saved (but I really DON'T have an account yet). So I'm stuck in limbo land. The database has my email/password, some part of the program thinks I have an account, and another part of the program doesn't think I have an account. And nothing works. Link to comment Share on other sites More sharing options...
Megaddd Posted August 31, 2020 Share Posted August 31, 2020 https://support.dualthegame.com/hc/en-us/requests/new Don't know what else to tell you Link to comment Share on other sites More sharing options...
Bowman Posted August 31, 2020 Author Share Posted August 31, 2020 Yeah, I've put in two tickets. Got an automatic generated reply. But checking these forums, apparently I'm not the only one with this problem ... so I figure I just gotta be patient. Sigh. Link to comment Share on other sites More sharing options...
regoke Posted September 23, 2020 Share Posted September 23, 2020 I tried to join today and had the exact same problem. Put in a ticket but its early days. Ironically it worked perfectly for the Forums. Link to comment Share on other sites More sharing options...
regoke Posted September 24, 2020 Share Posted September 24, 2020 Bowman did you ever get any help with this problem? I'm still waiting for a reply. Link to comment Share on other sites More sharing options...
regoke Posted September 25, 2020 Share Posted September 25, 2020 My support ticket was answered this morning and my problem seems to be resolved. Downloading the game now. Thanks Rocketman. michaelk and Moosegun 2 Link to comment Share on other sites More sharing options...
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