VValdmeister

Dear community members,
 
A few weeks ago, we took a stance regarding “out of the game”/IRL-related practices to discredit, threaten or shame publicly another Community Member (even if the involved person is guilty of several infractions) that could be an opponent in-game.
 
As the DSI (Dark Star Imperium) / TSU (Trinary Star Union)  / UEE (United Earth Empire) case blew out of proportion during January, we investigated.
 
We are really serious about differentiating real life from the game itself. Unfortunately some didn’t take our stance seriously. We gave them a chance to come clean in a private discussion and restart on an healthier basis. They didn’t take the opportunity for what it was: a last chance.
As they preferred “playing dumb” with Novaquark staff, we can’t have any trust that they won’t continue. Therefore we have decided to ban permanently those Community Members for various reasons (all not being banned for the same reason(s)):
Not being honest towards Novaquark staff. Making and encouraging ghost accounts. Abusive recruitment practices. Practising real life harassment and/or threatening another player. Making false report to Novaquark’s Customer Support in an attempt to make ban someone they dislike. Spreading real life information without the involved person’s consent, aka Doxxing.  
(strong reminder: even if a person gives you real life information about him/her, it’s not okay to share these information with ANYONE else without his/her consent. You can’t predict how the other person(s) will use this information and if he/she/they won’t share it again. If some trouble occurs following this sharing, you can be held legally responsible).
 
This might seem an extreme sanction but this shows how serious we are when we say we are not going to let toxic attitude and practices spread in the Community. Our goal to build a healthy and friendly community isn’t just a figure of speech. Anyone caught to spread or encourage any toxic behavior will be removed from the Community as it will be considered as damaging the Community and negating Novaquark staff efforts (without saying that it’s time consuming and a waste of our resources).
 
Saying it’s a long time grudge coming from before the arrival in the Dual Universe community is absolutely not a valid excuse. If someone has a personal grudge with another community member, he/she should either:
Leave it at the doorstep and/or settle it in private and peacefully with no one else involved. Contact directly (and only) Novaquark staff if the issue persists.
The moment someone uses the Dual Universe community as a tool for IRL revenge, he/she is not welcome anymore. We’re all here to have fun. It should always stay that way.
 
Therefore, the following Community Members have been permanently banned from the Community:
Lime / Fullsend / mmtheboss / Sakej99 [DSI] Primarch Zelevas / TharisUEE Melkor_Morgoth
  In addition the DSI Organization member list has been reset, and the Novaquark Team has appointed CN_Firestorm as the new owner of the Organization, should he accept to take a fresh start on a healthy basis.
 
We also give a warning to all those who were indirectly involved (with the evidence we found) but not actively participating in the recent community troubles. Next time, there won’t be any new warning. If you become involved against your will in some shady real life activities, you have only two healthy options:
Leaving the group doing such activity immediately. Report it to Novaquark staff.  
If you stay in such group without leaving or reporting it and the group is caught, you take the risk to get the same sanction as those actively involved.
This investigation has taken (or more precisely wasted) a lot of time from Novaquark staff. We really don’t like to intervene in players affairs. However, if there is a chance that such affairs damage the Community by toxic behavior, you can expect Novaquark staff to step in. We hope we won’t have to take the same measures again.
 
Best regards,
The Novaquark Team.
 

Hi everyone,
 
As an exceptional case, we are replying this topic, even if it’s closed, to avoid any misunderstanding. As an exceptional case, as the involved user has explicitly asked for public explanation and the customer support agrees with it, we are in a situation where both parties agree to make it public, so it doesn't break the confidentiality policy. We also want to share this as an example that things don't happen for no reason (and in the case of an error, we are ready to fix it).
 
Just to put things in perspective:
- Emtec3PL account wasn't suspended regarding the game (the account has never lost his rights to play the game when the time will come).
- Emtec3PL account wasn't suspended on the forum and was still able to contact Community Managers in private.
- Emtec3PL account was suspended on Customer Support side.
 
The situation:
- Emtec3PL pledged 1 euro as a symbolic donation during Kickstarter campaign (in which case it was clear it was a donation, with no rewards attached to it).
- Emtec3PL pledged then an Iron Founder Pack after the Kickstarter campaign, which has been upgraded as a Silver Pack shortly after.
- As explained in the news on our website here the access time, depending on the founder level, was pretty clear and self explanatory: 
All Kickstarter Founder Backers get access at Alpha 1.  Post-Kickstarter Founder Backers get access at the earliest at Alpha 2. Emtec3PL becomes a Founder Backer after the Kickstarter campaign, first as an Iron Founder, than as a Silver Founder, so he's rightfully considered as a Post-Kickstarter Backer and will get access Alpha 2. Emtec3PL contested that fact and asked repeatedly to Customer Support for an access to Alpha 1. Novaquark Customer Support denied the request and explained why. The last answer from Emtec3PL to the Customer Support was the following:
 
Emtec3PL sent this reply because he will have access to Alpha 2 (as planned), and not immediately (as he wanted). Obviously there was no possible discussion anymore, and as part of the process for harassment prevention, the account has been suspended on the customer support side. If Emtec3PL is willing to come back to a more constructive discussion, the account can be unsuspended.
 
This example might be useful to put in light how we manage customer service here at Novaquark. Globally there are two schools of customer service:
 
The old school: "Customer is king."
This vision implies that no matter how the customer behaves, the customer service agent needs to endure and gives satisfaction to the customer. In our eyes, this way of doing things is relevant as long as customers and customer service agents behave with mutual respect.
 
However, with internet promoting anonymity and online interaction, a growing number of customers started to consider mutual respect as being optional and/or lost focus that the customer service agent at the other end of the line is a human being, not a machine, and he/she is there to help, not to endure someone else's anger or frustration. Having daily customers being rude or threatening can damage a team morale, especially when rudeness or threat is undeserved. 
 
Customer Support is not an outlet for customers to let their frustration run wild.
It's a place to answer customer questions and help them when they have a technical issue.
Some people would easily throw there: "Hey it's part of the job. If they can't handle it, they can find another job" or the famous “HTFU” (which is perfectly fine in a game where a part of the fun is to compete to see who is the toughest guy. It’s less fine when it applies to your real life where you can’t log out) Our answer to this is "No, it's not part of the job, unless it has been decided that way by the company. It's not up to the customer to decide this part." 
 
At Novaquark we value Customer satisfaction as much as Employee well-being. 
The reasons? We don't want the job of anyone becoming a chore because we aren’t interested in burnouts and high turnovers, and also because we are convinced that, having people less stressed and less harassed than the average in the industry will benefit indirectly to the Customers themselves. So we won't encourage negative behavior from some customers, quite the contrary, by applying consequences to this kind of behavior.
 
To put it simply, we are following the other school: 
"Customer is king... but even a king has its limits."
We will always do our best to satisfy a customer as long as:
- the request/demand is reasonable and motivated by common sense.
- the request/demand is made in a respectful manner.
 
Best Regards,
Nyzaltar.

Ein überaus netter Deutscher Haufen.
#Discord #Chat #Voice #Lachen #Reden #Diskutieren #Sichselbstverwirklichen

I will arrive at thursday morning in cologne, going to the gamescom. In the evening i will be at the meeting with NQ. 
 
What about we meet up earlier at about 19:00 local time (7 pm) at the "Wasserspielplatz in der Altstadt" near the hotel? https://goo.gl/maps/mkDnjfta9Kt. For those who have nothing else to do or want to participate with other noveans? ;-)
This place to meet up is much cheaper as in a bar or restaurant. We also have no sitting trouble.
 
 
 

We expect visitors to come from various places and have different player backgrounds.
That's why we opened this section, to know (and understand) each other better.
If you want to introduce yourself, your organization (guild/clan) or just say "Hi", this is the right place to do so!

Hello,
we are  providing a dev tracker for Dual Universe until Novaquark may provides their own. It tracks the Twitter accounts (@dualuniverse, @jcbaillie and @Novaquark), Forum accounts(of course not pre-alpha posts) and the news page (https://dualthegame.com/en/news/). Maybe we will implement other channels later, e.g. reddit.
 
You can find it here: https://hyperion-corporation.de/tracker.php
 
It supports notifications for new posts (you must select the "Notify" checkbox) and automatically loads new posts (no refresh required).
If you find any errors, feel free to contact me. I hope you will like it.
 
With kind regards
z0Kng from Hyperion Corporation

Langsam aber sicher neigt sich eine weitere Pre-Alpha Testsession dem Ende zu.
 
Wie immer gab es spannende Einsichten und viel Neues zu entdecken. Danke an alle PreAlpha-Tester
für das geduldige Beantworten der vielen Fragen und die Unterstützung.
 
Gruß Cebo

Ein überaus netter Deutscher Haufen.
#Discord #Chat #Voice #Lachen #Reden #Diskutieren #Sichselbstverwirklichen

Dear ladies and gentlemen,
this offer is for German speaking players only, please respect that:
 
Hallo liebe Mitstreiter!
Die Hyperion Corporation ist ein eigenständiger, deutscher Flügel innerhalb der Terran Union.
Wir haben es uns zum Ziel gesetzt, gemeinsam, große Bauprojekte im Hauptspiel "Dual Universe" zu realisieren.
Mit dem starken Partner TU im Rücken, haben wir die Möglichkeit in wirtschaftlicher, militärischer und infrastruktureller Sicherheit,
Projekte zu erforschen und zu entwickeln. Wenn du also mehr als nur eine Zweckgemeinschaft suchst, dann bist Du bei uns genau richtig!
 
Was bieten wir?
Ein freundliches Team deutschsprachiger Spieler, organisiert mit regelmäßigen Sprachmeetings, welche als Gemeinschaft große & spannende Projekte umsetzen möchte.
Bei uns kann sich jeder frei entfalten und seiner Kreativität freien Lauf lassen, solange es dem Wohl der Gemeinschaft dient & die Gesetze/Richtlinien der Hyperion Corporation, sowie auch der Terran Union eingehalten werden. Des Weiteren bieten wir Sicherheit und Territorium durch die TU. Dies ist eine Organisation aus bereits über 600 internationalen Spielern, welche 24/7 für uns verfügbar sind.
 
Was suchen wir?
Vorallem kreative und baulustige Teamplayer, die eine Gemeinschaft zu schätzen wissen und bereit sind, das Abenteuer "Dual Universe"  mit uns zu bestreiten.
Du solltest das Spiel "Dual Universe" besitzen oder ein ernsthaftes Kaufinteresse bekundigen. Außerdem wünschen wir uns eine gewisse geistige Reife, Teamfähigkeit und natürlich Spaß am Spielen! Uns ist ein gutes Betriebsklima sehr wichtig.
 
Was ist unser Ziel?
Mittelfristig möchten wir, gemeinsam mit der Terranischen Union, eine Heimat aufbauen, um weitere, spannende Projekte voranzutreiben. In mehreren Teams aufgeteilt, realisieren wir Raumschiffe, Stadtkonstrukte und diverse, andere Bauprojekte. Die Möglichkeiten für andere Geschäftszweige sind schier grenzenlos und somit liegt es auch an Dir, welche neuen Ziele wir uns setzen.
Langfristig wünschen wir uns, im besten, wirtschaftlichen Idealfall, unseren Membern die monatlichen Kosten für den Serverzugang per Spieleinnahmen bezahlen zu können.
 
Was muss ich tun, um beizutreten?
Du kannst dich förmlich auf der DU Communityseite bei uns bewerben, schreibe dazu einen kleinen Text, wer du genau bist.
Die bessere Variante: Besuche uns auf unserem Discord und schreib uns persönlich! Die Links findest du weiter unten.
 
Schau dir doch auchmal unseren Trailer an:
 
 
Ich hoffe, wir konnten Dir einen guten Eindruck von uns übermitteln. Hier sind alle Links, die du benötigst:
 
Unsere Webpräsenz:
https://hyperion-corporation.de/
 
Communityportal:
https://community.dualthegame.com/organization/hyperion-corporation-german-deutsch
 
Unser Discord:
https://discord.gg/5MMxacV
 
Unser Youtubekanal:
https://www.youtube.com/channel/UC675uKYy3LFM5VCv5bkOGwg
 
Wir freuen uns auf dich!
 

Ja, wir freuen uns auf Dich und Dich und ganz besonders auf Dich.

Der Link zu eurem Communityportal funzt nicht (mehr) 

Danke für den Hinweis, geändert!

Dem kann ich als Neumitglied nur zustimmen!
Schaut mal vorbei.

Danke für die Aufnahme und nochmal ein Kompliment zu den ausführlichen Tutorial Videos, kann ich jedem weiterempfehlen!
 
https://www.youtube.com/channel/UC675uKYy3LFM5VCv5bkOGwg

Info:
Änderung und Anpassung des Kerneintrages durchgeführt.
22.02.2018
 
Frank Tsunami

https://community.dualthegame.com/organization/hyperion-corporation-german-deutsch#3170
 
Hyperion Corporation is now officially a member of the "ALIOTH AEROSPACE EXPO".
 
<3

Eine überaus freundliche und hilfsbereite Truppe, die rasant wächst und bereits nachhaltige Pläne für die Landung der Arche schmiedet.
 
Großartiges Engagement und tolle Übersetzungsarbeit, vielen Dank dafür.
 
Viele Grüße,
Cebo

So I finally switched to only showing organization with at least 4 members. Grabbing the top ~330 organization was starting to get unwieldy.
Shockeray's Dual Universe Community Map 1.2.1 12-04-17 (<--click here for interactive)
Image version: