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Found 10 results

  1. So after two weeks of waiting (over that actually, 17 days) i finally got a reply from DU support, NQ rocketman. what i got was no questions, a seemingly ingenuine apology and the ticket being marked as solved simply because they saw i was logging on...the issue isnt logging on, the issue is actually playing the damn game and constantly crashing over and over and over, if anyone is interested here's the ticket and the incredibly assuming response I got. Edit by NQ-Nyzaltar: While we can understand your frustration, you're not supposed to disclose a private discussion without the consent of both parties. As it seems clear that this has been posted without the other party consent, the private discussion has been removed from your post. Please refrain to post any private discussion you might have with the Customer Support in the future, or the Community Team might need to escalate Moderation measures. That being said, we totally understand your reaction. Here is what might be an explanation on what caused this mistake: Customer Support agents sometimes work on several tickets at the same time, with some pending while waiting for an information from the Dev team. By having multiple tickets opened, he might have given you an answer that was destinated to another ticket. While relatively rare, this can happen, as we are all humans and humans make mistakes sometimes. Best Regards, Nyzaltar
  2. I have put a support ticket (#12682) in and I have posted on your facebook wall. Can I please have a refund? It's been 5 days now with zero replies etc... We had a large house expense that was unexpected and sudden. I'll be glad to re-pledge once the game fully releases. Thank you
  3. So i have a couple of issues. Ive put tickets in but ill also ask unless im missing something. 1. So i purchased the game before beta. I didnt join any forum though, I received emails for the beta and played the game breifly but performance was bad so i decided to wait. Why do i not have access to pre beta content now though ? (Im trying to converse with an alpha player which i also am. But apparently my account says i dont have access. Which i should) 2. The pack i purchased claims to come with a beta key. Which i also dont have. I checked my account and it definitely said it should come with a beta key. I have every email ive received since purchasing the game , no email about a beta key. Any assistance would be greatly appreciated
  4. Hello, Thanks for reading! I would like to announce the creation of a chapter of Signal Cartel in Dual Universe. We are an organization dedicated to exploration, research and provision of services related to (interstellar) travel, wormholes and (ancient) sites as they are found. We believe in non aggression and will always make an effort of evading non-friendly engagement . If need be or when aggressed however, we can and will defend with the full force of our support backbone. Like minded agents willing to join us are more than welcome to apply while we prepare and st up operations. Organizations willing to support our Credo and co-operate or provide services as welcome and encouraged to contact us through our organization page. I'd be happy to answer your question if you have any! Regards, Blazemonger
  5. Lost in space? Got no fuel? Ship's broken down? Who you gonna call? The Terran Union Emergency Services! If you're ever stranded and seek immediate assistance, hit the "distress beacon" button on our website: http://dual-emergency.weebly.com/ The Terran Union Emergency Services is an effective team of well trained, well respected and well paid employees who travel the cosmos rescuing stranded pilots and crews, and we want YOU to be one of them. Many positions are available, ranging from response team to dispatch command to senior staff. For more information, visit our website or join our discord: https://discord.gg/zBVgpu If you have any questions, feel free to ask below!
  6. First off, I wanted to give my discord link, always welcome to new people: https://discordapp.com/invite/cRA2kt8 Second, can anyone leave a like on this video: https://youtu.be/IfTqJiPv25E
  7. Quick Question. Will Dual Universe be on Steam? I think DU should be on steam when in the beta phase since it will help reach out to a wider playerbase. I also think it will be a less pain when moving around on different computers.
  8. Hi! I'm currently trying to upgrade my pledge from silver to gold in order to get an alpha key. Sadly, your payment portal won't allow me to pay! They claim that I received a "4-character code" by phone / that I could find it on my online bank account, which is a lie, since the code never arrived. (My bank is "Société Générale", which is a French bank.) My bank probably charges with a delay, which means I can't get my code in time for the "three hours" delay they are talking about. Here is the page I get when I try to upgrade my pledge. What should I do in order to get my alpha key? Do you have another payment portal that I could use?
  9. We are a new private military organization now recruiting!!! You will start as a recruit, and work your way up. Our ranks are in order from lowest rank to highest, going from 1= lowest, 7= highest. Income levels increase per rank, to be determined. 1. Recruit 2. Lieutenant 3. Captain 4. Major 5. Colonel 6. General 7. General of the Army Apply now: https://community.dualthegame.com/organization/sky-soldiers If any legion is looking for protection, contact me (username: Grafando). We will NOT provide protection to conflicting legions. We take a very small part in politics. More information can be found at the link I provided above.
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