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Hello Noveans,


Many thanks to all of you who have been with us from our Kickstarter campaign. We appreciate your support and your patience and would like to update you on the status of the rewards you have been waiting for.



Production on the Dual Universe figurines and the Collector Box is complete. However, there are two challenges in shipping them:


  • First, due to the COVID-19 Pandemic, the price of shipping has risen significantly. It has reached a point where sending the rewards would cost as much as producing them. We had hoped that these price rises would only be temporary, but we now know that they won’t decrease in the short to medium future. We’ve therefore taken the decision to absorb the increased cost and to move forward with shipping the physical rewards.
  • The second challenge has come from our partner responsible for handling the shipping of the physical rewards. They’ve recently informed us that they won’t be able to complete the task. We are therefore searching for a new partner to take receipt of the physical rewards and to start shipping them to you as quickly as possible.



Both the Kickstarter Founder Packs and the Supporter Packs will be released throughout the milestones of 2022 in Dual Universe. We’ll give you more concrete details on exactly when you can expect each part of those rewards packages to be released in the months ahead.

Your support and patience mean a lot to all of us at Novaquark, and the delivery of your Kickstarter rewards is one of our priorities. We thank you again for your support and will update you with more information as quickly as we can. 


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