ebolagranola Posted October 15, 2018 Share Posted October 15, 2018 Apologies in advance if this is the wrong forum to be posting this. I backed the Kickstarter a whlie back and then just last week submitted the form to link my Kickstarter account pledge to my official Novaquark/Dual Universe account. I still don't see that it has taken affect and linked the two. Is there another method I should be going through or do I just need to wait longer for them to link? Thank you! Link to comment Share on other sites More sharing options...
yamamushi Posted October 16, 2018 Share Posted October 16, 2018 7 hours ago, ebolagranola said: Apologies in advance if this is the wrong forum to be posting this. I backed the Kickstarter a whlie back and then just last week submitted the form to link my Kickstarter account pledge to my official Novaquark/Dual Universe account. I still don't see that it has taken affect and linked the two. Is there another method I should be going through or do I just need to wait longer for them to link? Thank you! Contact support @ https://support.dualthegame.com/hc/en-us , and include all of the relevant info. They usually respond within a day. If you pledged with gold or higher, I don't doubt they'll have you ready for the next testing session. Greenfox 1 Link to comment Share on other sites More sharing options...
Loinsworth Posted November 21, 2018 Share Posted November 21, 2018 (edited) What form is there to link the account I'm on now with my Kickstarter pledge? I took a backer survey a year or so ago reserving my character name and providing my email address. I backed @ "Iron Founder" Pack (Early Bird) (€12). Will they just link the email address from that survey to this account I just created today (yes, they are the same email)? Edit: it does appear to say "Iron Founder" under status... so I'm all set. I guess it is automated. Edited November 21, 2018 by Loinsworth edit with more info Link to comment Share on other sites More sharing options...
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