MadmanMac

In these troubled days, there appears to be so many problems occurring that the discords #help-troubleshooting channel is quite literally a mess. Everyone's problems and issues getting dropped all up and together in a huge steaming pile. NQ staff have a hard enough time of it I am sure and they have my respect for trying to keep up with the chat, but to most people it simply looks like nothing is happening since replies are often very far from the questions posted, if answered at all.
 
 
I would like to make the suggestion of splitting up #help-troubleshooting into four separate channels:
 
1️⃣ Teleportation Requests.
 
2️⃣ In Game Problems.
 
3️⃣ Login / Account Problems.
 
4️⃣ All of my Problems. ?
 
I realise that ultimately this probably would not speed up the process much more than its running at now, but it would look a LOT more organised and just a whole lot less messy.
 
Ok, 4 is not strictly speaking necessary, but I thought I might try and slip it in on the offchance.

I am very surprised not to have seen something like that already posted in the media. A shame to see it happen though, but it might just set the fire in the right place to get shit moving.

And to be very honest here. If the server issues aren't fixed this week. I have enough recorded video to make a video covering the sheer lack of professionalism on NQs part. So future people buying know just how bad things really are, before buying. And I plan to do so.

People are not just going to deal with the server issues. They'll just leave. That's how this works, and you end up with a failed game. And don't get me started on the Discord. If you aren't a troll or a mega fanboy they mute you. Any feedback given is instantly shutdown. I was personally muted for reporting someone to the Mods for name calling, just because the Mods knew them. So you have no idea what you are talking about.

Work on making a solid sentence and we'll talk.

Has NQ even said anything about these problems? 
 
All I see on their social channels are posts about how much fun people are having -- no mention of issues, timeline for fixes, or apologies. Generally no reply to anyone complaining in the comments. They didn't even bother with an apology in the email where they reset all our passwords.
 
I also have seen some people on these forums that just want to shut down anyone with anything critical to say about DU. If mods are also shutting people down on discord? 
 
It isn't a good look for a community.
 
I get it if you are mad that people aren't seeing the game for all its potential...but NQ needs to at least say something about the problems people are having, never mind quickly fixing them as people would expect of an MMO at any public launch.
 
"Sorry we didn't expect it to be so popular, give us a week to fix things, and we'll credit every account 1 free week of playtime" would go a long, long way to keeping people interested and happy. Radio silence and trolly "loyal" fans is not really a winning strategy imo. 
 
(if y'all alpha players that saw the game at its best really want to help NQ, be patient with new players especially if the issues are clearly NQ's fault) 

well said Tiberius and I totally agree.  20 + days I have owned the game with only 4 minutes actual gameplay. A ticket that's open for just as long with gaps of up to 6 days in reply. (currently at 4 days) The amount of times I have actually filled out the refund request but not actually sent it in is crazy.  We all want the game to work so very badly and its very difficult to watch it unfold as it is. I just started a topic regarding the #help-troubleshooting channel in discord, organising that hot mess could go a long way to at least making people feel like something is being done. However, as Tiberius_Theron says, server issues are the priority. If people cant get into a game, Beta or otherwise, that they have payed cash to get into, then they will leave,  and not only will they leave, they will tell everyone they know NOT to join. A real shame since this game could be all that its advertised to be. I don't know why it was pushed out as Beta in this condition, but for whatever reason, now is the time to fix it, or, at the very least, STOP charging new people money to join, sling it back into closed Beta and then FIX it.

well said Tiberius and I totally agree.  20 + days I have owned the game with only 4 minutes actual gameplay. A ticket that's open for just as long with gaps of up to 6 days in reply. (currently at 4 days) The amount of times I have actually filled out the refund request but not actually sent it in is crazy.  We all want the game to work so very badly and its very difficult to watch it unfold as it is. I just started a topic regarding the #help-troubleshooting channel in discord, organising that hot mess could go a long way to at least making people feel like something is being done. However, as Tiberius_Theron says, server issues are the priority. If people cant get into a game, Beta or otherwise, that they have payed cash to get into, then they will leave,  and not only will they leave, they will tell everyone they know NOT to join. A real shame since this game could be all that its advertised to be. I don't know why it was pushed out as Beta in this condition, but for whatever reason, now is the time to fix it, or, at the very least, STOP charging new people money to join, sling it back into closed Beta and then FIX it.

Dear NQ,
While I am sure you are working steadily and extremely focused on dealing with the current server issues. I feel it's warranted since it's been nearly a week dealing with these issues, that server issues need to come to an end. And sooner than later. All Betas have a rough start. However this is the worse my community and myself have ever seen.

Server issues for much longer are simply not going to be accepted by the DU community. We are starting to lose players, because they have a bad taste in their mouths, and most will not return.
Players are spending hours and in some cases days on loading screens. Players are dealing with the constant pending operation, computing data, and terrain that doesn't load.
Players can't voice their concerns on Discord, due to the Mod Staff actively silencing discontent, and issuing unwarranted mutes. Which I assume you have directed. And on top of all this we get no communication at all. Just random restarts that actually make game play worse.

Regardless, the server issues need to be wrapped up and soon. You are charging for a Beta, that has no current way to cancel the subscription, and you expect players to just keep dealing with these issues. That's not how this works. Deal with the server issues, even if you have to schedule employees around the clock to get it done. There is no more time on this issue. NQ you are killing the game in the first week of Beta. There is only so much to do in the game, and currently players can't even do it.