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After Power outage, can't run game.


Bento Bachs

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I had a power outage while I was in game.   When I restarted game after power came back on,  the game would not run.   I tried starting in  "Run as Administrator".  still would not work.  uninstalled and reinstalled.  Still does not run.  doesn't seem to get past the click on  Icon.   Any Ideas?  I have reached out to NQ but no response as of yet.

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Hello Bento and welcome to the forums.

 

The best thing to do when you encounter a problem is to contact NQ support via https://support.dualthegame.com. In this particular case, you likely have a corrupted installer and a reinstall alone is not completely cleaning it up. Try deleting the following folders before attempting a reinstall. That will most likely fix your issue.

  • C:\ProgramData\Dual Universe
  • C:\Users\<Username>\AppData\Local\NQ
  • C:\Users\<Username>\AppData\Local\Novaquark
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