Hgcc111 0 Report post Posted June 15 Hello All, I recently heard of the game so decided to check out the Alpha and support the development. Upon contributing I created an account and that when the circus began... First I couldn't login. I had to resend the activation code and reset the password. Okay finally authenticated time to download the game! .... or just get hit with a 403 page... after awhile I got the idea to log out. Well now I cannot even authenticate to the main web application https://www.dualthegame.com/en/ without getting a 500 error. So far the only thing that has worked was the taking my money part. Quote Share this post Link to post Share on other sites
NQ-Naerais 306 Report post Posted June 18 I just wanted to check in with you and see if you have resolved your issues with your account? If not, let me know your ticket number please. Quote Share this post Link to post Share on other sites
Hgcc111 0 Report post Posted June 18 The issue is not resolved I still cannot login. I have two tickets open. The first,for not being able to access the download link right after account creation while I was authenticated, is#18383. After I de-authenticated from the application and subsequently was no longer able to login without a 500 error I submitted #18381 Quote Share this post Link to post Share on other sites
NQ-Naerais 306 Report post Posted June 18 Thanks! I'll escalate these. We did have some issues over the past week with the new accounts, which I believe has been resolved. But we may need to manually fix your account. Quote Share this post Link to post Share on other sites
Hgcc111 0 Report post Posted June 29 Its been 15 days... still can't access my account. Support claims I need to repurchase but my credit card clearly states I purchased the game earlier for $60. The last thing I am going to do is buy the game AGAIN. Quote Share this post Link to post Share on other sites
NQ-Naerais 306 Report post Posted June 29 Did you subscribe using a discount code? I'm just trying to figure out what happened here for you. I verified the notes in your last ticket, and don't want to post there here for your privacy. You can PM me if you need. Let's get you sorted out Quote Share this post Link to post Share on other sites
NQ-Naerais 306 Report post Posted June 29 Thank you Quote Share this post Link to post Share on other sites
MrTouchdown 0 Report post Posted Sunday at 04:13 PM I have the same issue and support is also ignoring my ticket. I tried changing passwords and resending the activation code. Changing the password works, the reactivation code never arrives. I tried resending it to a different email that has no relation to this game and it says it sent it there too (it didn't) - so clearly the activation process is broken. Quote Share this post Link to post Share on other sites
