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TNTHeadHunter

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Hello! I just wanted to create a new account with - but unfortunately I get the message that the mail address is used. When trying to reset the password, unfortunately, I get no mail. Hopefully you can help me - wanted to buy me the sponsor pack :-( Greetings and thanks

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On 9/1/2019 at 6:50 PM, TNTHeadHunter said:

Hello! I just wanted to create a new account with - but unfortunately I get the message that the mail address is used. When trying to reset the password, unfortunately, I get no mail. Hopefully you can help me - wanted to buy me the sponsor pack 😞 Greetings and thanks

Yo. 

I'm pretty much having the same problem. Clicked the "Buy this pack" button, typed in the email that i wanted to use, clicked the "Checkout" button, then realized that I probably want to make an account first just to be sure I have one and whatnot and proceeded to close the little pop-up window. When trying to make an account after this, I too got the "Email already in use" even though it really isn't. Going through the "Forgot password" process then does nothing, no email get's sent to me, there's no account linked to that email, it just seems to be remembered by the server's or something. Quite annoying.

Hopefully this is something you'd be able to fix as I don't want my purchase to be linked to a secondary email (like the account I'm using now).

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2 hours ago, Fjellheimen said:

Yo. 

I'm pretty much having the same problem. Clicked the "Buy this pack" button, typed in the email that i wanted to use, clicked the "Checkout" button, then realized that I probably want to make an account first just to be sure I have one and whatnot and proceeded to close the little pop-up window. When trying to make an account after this, I too got the "Email already in use" even though it really isn't. Going through the "Forgot password" process then does nothing, no email get's sent to me, there's no account linked to that email, it just seems to be remembered by the server's or something. Quite annoying.

Hopefully this is something you'd be able to fix as I don't want my purchase to be linked to a secondary email (like the account I'm using now).

Not sure if that would be a cookies/cache thing in which you could clear those or open a private browser window or a different browser to create account. Otherwise you may need to email support@novaquark.com to see if they can do something.

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Good suggestions, tried all of them but none of them seemed to work unfortunately. I realized after posting here that I should've probably contacted support about it instead, so went ahead and did that aswell, hopefully it won't take too long to get this figured out. Can't imagine it being only me and TNT~ this has happened to or could happen to. 

I appreciate the reply and suggestions, thanks mate.

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