JDsplice Posted March 8, 2018 Share Posted March 8, 2018 I also tried resetting my password and I was able to log in to https://community.dualthegame.com/accounts/profile, but not the main site. Also I had to dig just to find a password reset cuz there is no option at the log in screen. And do existing account holders get the "IN-GAME HOLOGRAPHIC SHIP"? Link to comment Share on other sites More sharing options...
Kurock Posted March 8, 2018 Share Posted March 8, 2018 The login is case sensitive, so try all the right cases. If that doesn't work it's time to log a support ticket. As to the holographic ship...does not appear so but I will double check. Link to comment Share on other sites More sharing options...
Captain Jack Posted March 8, 2018 Share Posted March 8, 2018 Something I discovered after bouncing off Error 500 a few times is that the forum site allows me to log in with my email address as a username. The new website, with the pledges and what not, requires that I use my in-game username. Link to comment Share on other sites More sharing options...
JDsplice Posted March 8, 2018 Author Share Posted March 8, 2018 The login is case sensitive, so try all the right cases. If that doesn't work it's time to log a support ticket. As to the holographic ship...does not appear so but I will double check. You should have side that the Login NAME is case sensitive. I was originally trying "jdsplice" and "JDsplice" worked. Strange requirement. My bank does not even require that level of security. Link to comment Share on other sites More sharing options...
Kurock Posted March 9, 2018 Share Posted March 9, 2018 On 08 March 2018 at 7:31 PM, JDsplice said: You should have side that the Login NAME is case sensitive. I was originally trying "jdsplice" and "JDsplice" worked. Strange requirement. My bank does not even require that level of security. Oh dear. Banks user names should really be case sensitive Glad this solved your issue. Link to comment Share on other sites More sharing options...
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