takean

Got a response finally from my October 1st, which was my 4th email attempt on getting a "guesstimate" time frame of when these items will be delivered...or at least the base game and time...seeing how that is the LEAST they could provide and the easiest since the game has launched already and they have the ability to sell game time subscriptions. Here is their response: Hello Shane, We are unable to provide any update regarding the missing rewards or any reimbursement currently, as the team continues to work tirelessly to correct this issue and distribute them. The ticket will be placed on hold, until such time that we are able to provide you with an update and fully resolve the issue. Thank you for your patience and understanding in this matter. Best regards, NQ-Rubicon So in other words...middle finger. Out of all the games I have backed...this is the first that I have experienced this lack of care and attention to their backers.

Me too. Communication goes a LONG way towards fixing issues.

While typically this is true of all aspects of life...in business it is an insult to your customers. I own my own business and if there is a pressing issue...ESPECIALLY on something that I was PAID to provide and failed to do so...then updates to my clientele are not only ESSENTIAL...but mandatory. If a client purchased something...and a promise was made to deliver...then failure to provide said items means you are not a trustworthy company and should refund the client/s back...or in the very least make great strides towards completing the obligation and providing regular updates that show you are following through with THAT obligation. Instead a product was released and side-stepped those that are owed the product...and charging them to buy it again in order for them to use said product that they already purchased and forfeit the original purchase under the guise of "soon". Unacceptable! I have emailed and received one reply back basically telling me they "hope" to get to fulfilling their obligations with no time table set. I requested politely an estimate on when they hope to achieve this goal and have received no further replies. I have requested 3 additional times in the span of 2 weeks and still no reply. At this stage I would hope soon a class action lawsuit is filed to force their hand or the very least Steam members band together to get Valve to push it off the platform until they are an honest company or just fold. If you offered a product and accept money for that product...then you must provide that product. If you cant, then you shouldn't be allowed to mislead people in order to make financial gains from that misinformation. Period.