ToothlessRaider

I am waiting 3 weeks now for a reply. I gave up and had my bank issue a charge back. I only come online to see if they will ever reply to my ticket to close my account, but from my personal experience, they lack a support team to handle tickets entirely.

Just got back from my bank. I cancelled my creditcard and did a charge back. I told my bank exactly what happened, and they agreed, any company taking money for a product, should have the ability to reply within 14 days, even if to say they need more time. They agreed I should charge back so I did. I wish these devs well, and I can admit I should of done more research before buying, but the broken tutorial in game and the incorrect system specs on sale page was too much for me to accept. The game is uninstalled and my bank will have my money returned in 3 to 7 days. I suggest you do the same.

Did you hear back from support yet? 2 weeks here and still waiting. I am going to the bank tomorrow to speak to somebody.

Thanks for the reply.

as to the OP I got a reply on discords so you might wanna try there. GL

Sadly seem the block feature doesnt work on the forums, cause I am still seeing your childish fan girl posts. As for "kid" I am most likely old enough to be your father, if not your grandfather. I dont read reddit, its full of self righteous assholes who know it all like you. I deal with where I bought the game. As I said. Star Cit refunded me inside of 48 hours. This game hasnt even sent a confirmation email. And II think waiting 7 days is more than enough to expect a reply, they wasted no time taking my money, they can atleast set up an auto reply acknowledging they got our support tickets. In the mean time I am enjoying many games, just not this one. Now please fuck off.

I am sorry, is this star cit? No. And I did have Star Cit, and you know what? I refunded THAT game due to 3440x1440 not being supported. And you what? THEY refunded it in less than 48 hours. Atleast Star Cit actually answers their support ticket. The game didnt "break" me. I am refunding for reasons I already stated, so maybe you should learn how to read, or get better at your failed troll attempts. Because 1. Star Cit ran better, but didnt support my monitor resolution properly, and 2. The developers had a great support team willing to refund me in a timely manner. More than I have experienced here. I also have said nothing negative about these developers. I understand they are overloaded atm. But If I sold you a car that I said had a v8, but only had a v6 engine, I bet you would want a refund right? I bought this game with 1 set of requirements posted but it needs another set. That and all the issues I posted above already, but no need to reply, just going to block you in advance, as I have no desire to know what you might post next.

I bought it 8 days ago, asked for a refund 7 days ago, after non stop issues. I only get rented time, but I uninstalled the game already

already done that, no reply. Yeah, but they dont even give an auto reply acknowledging your support ticket was even revived. Also they update twitter hourly with fan creations, so they clearly got people actively reading stuff. So I am just gonna post once a day as m y update so I can screenshot it in case I need evidence for a charge back. I cant contact the BBB because this company isnt in the US

so far a week and no reply from support. Xsolla says contact support lol. Angela (Xsolla Inc.) Sep 6, 2020, 8:02 PM GMT+5 Hello, You have reached Xsolla. For this issue in requesting a refund, please contact Dual Universe support using these links https://community.dualthegame.com/contact https://support.dualthegame.com/hc/en-us/requests/new The game support will review your request and inform you of their decision. Please note that it can take them several business days to review your request. Thank you for your patience, we sincerely hope they can resolve your issue and provide you with a refund. So far I am beginning to wonder if they even honor refunds. Google searching shows a history of people having no timely reply and no resolution.

Appreciate the kind words and I wish the devs well. I was just not prepared for the game and the wrong specs listed bother me. Ill give it some time before taking actions to force a charge back. I understand they are overwhelmed atm.

That is awesome for people who are keeping the game. I just want a refund. But I dont see it happening, they dont reply to tickets and xsolla doesnt help either. Just gonna wait a few days and do a charge back.

Your system would work if the store page you bought the game on was true. But they have different requirements and never updated the store page, so people are buying with wrong info then they ignore the support tickets and wonder why people are frustrated.

Because they sold the game under false info Devs post requirements https://support.dualthegame.com/hc/en-us/articles/115002021534-System-requirements vs what the store page says https://www.dualuniverse.game/buy System requirements on store page vs what the actual requirements are So I am not saying this is a scam, but this is definitely a case of people buying a game with wrong info. And wait a few weeks? I am paying a time share to play, I am not waiting weeks for a game I paid to enjoy today. Here is the trailer I watched that lead me to buying the game. this looks and sounds like a polished game. Its not what I was sold. Been 5 days with no reply from support. So I am feeling a bit taken for a ride here

Thank you for taking the time to reply.