Kyllian

I'll give it another shot, thanks.
Thanks for catching that, I had quit paying attention to the discord.

I really wanted to avoid putting this up here, but alas here I am a week later with an unanswered support ticket and lack of any faith whatsoever in NQ's ability to actually solve anything.
 
That's right, ladies and gentlemen! I have had a support ticket in for an issue that has prevented me from even launching the game and was looking for assistance from them, as it is only their product that is acting like this. Yet, like I said, here I stand a week a later without even a single communication from NQ acknowledging that they have even LOOKED at the ticket. I work as  an IT support technician , and I can say most people in this industry would lose their jobs for not even bothering trying to reach out with a simple "We are looking into this" or "Thanks, we will start looking into this."
 
Proof that I'm not just ranting:
 
 
I have never ran into a support team who has blatantly refused any form of communication with the end user, and it's down right awful when it comes to company image. Do not try and tell me "well their ticketing system is busy" or "they don't have enough people to handle the tickets," It takes two seconds to type "We are looking into this issue."

I really wanted to avoid putting this up here, but alas here I am a week later with an unanswered support ticket and lack of any faith whatsoever in NQ's ability to actually solve anything.
 
That's right, ladies and gentlemen! I have had a support ticket in for an issue that has prevented me from even launching the game and was looking for assistance from them, as it is only their product that is acting like this. Yet, like I said, here I stand a week a later without even a single communication from NQ acknowledging that they have even LOOKED at the ticket. I work as  an IT support technician , and I can say most people in this industry would lose their jobs for not even bothering trying to reach out with a simple "We are looking into this" or "Thanks, we will start looking into this."
 
Proof that I'm not just ranting:
 
 
I have never ran into a support team who has blatantly refused any form of communication with the end user, and it's down right awful when it comes to company image. Do not try and tell me "well their ticketing system is busy" or "they don't have enough people to handle the tickets," It takes two seconds to type "We are looking into this issue."

Never ceases to amaze me the level of entitlement from people that know it is a Beta but expect something more. Sure, you gave money. Doesn't change a thing.

WoW, Eve, FF14 none of them give back time spent waiting on queues. Where on earth did you get that idea? I have played mmos for 20 years and can not once say a single one gave me time back for waiting for any of the aforementioned. Only time I have been given any type of compensation is for extended outages (4+ hours) and that is only for outages. Not to mention MMO access plans or service based subscriptions do not guarantee 100% access on an on-demand basis if it is not defined in a ToS.
 
Also, welcome to a beta! Here we find issues and determine server scaling to handle the influx of people willing to participate, and before you tell me to "read what a beta is" this is exactly what a beta is:
 
Beta: Software is tested for bugs, crashes, errors, inconsistencies and any other problems (note the any can denote scalability issues such as this)