well said Tiberius and I totally agree. 20 + days I have owned the game with only 4 minutes actual gameplay. A ticket that's open for just as long with gaps of up to 6 days in reply. (currently at 4 days) The amount of times I have actually filled out the refund request but not actually sent it in is crazy. We all want the game to work so very badly and its very difficult to watch it unfold as it is. I just started a topic regarding the #help-troubleshooting channel in discord, organising that hot mess could go a long way to at least making people feel like something is being done. However, as Tiberius_Theron says, server issues are the priority. If people cant get into a game, Beta or otherwise, that they have payed cash to get into, then they will leave, and not only will they leave, they will tell everyone they know NOT to join. A real shame since this game could be all that its advertised to be. I don't know why it was pushed out as Beta in this condition, but for whatever reason, now is the time to fix it, or, at the very least, STOP charging new people money to join, sling it back into closed Beta and then FIX it.