[Is this Beta or a paid Alpha]

9 hours ago, Kezzle said:

It's a paid beta. Simples.

 

The big problems they are hitting now are precisely  what a classic beta hopes to discover: issues based around scaling the number of real concurrent users, whether with infrastructure or compatibility with "uncommon" client hardware configurations. And by that measure, this is an insanely successful Beta; just look at the problems it's unearthing!

 

Not that it's a "classic" beta; there are still several significant game pillars which are non-existent, including Avatar to Avatar combat, and Construct v Construct in Atmosphere. But those weren't scheduled to be in their Beta; they launched to Beta with the major features they planned to, per their roadmap of last December. And if 20 bucks meant that much to someone, perhaps they should have checked what features the game had before they forked out.

 

I would argue that if you are selling a paid subscription that you have released the game and it's not a beta. But even ignoring that, beta is supposed to mean that the game is feature complete (or close to it) and just undergoing some stress testing or polishing. Unfortunately, DU falls far from that criteria.

 

There are major missing features:

• Power systems
• Avatar vs Avatar PvP (as you mentioned)
• Atmosphere PvP (as you mentioned)
• Player based economy
  • Bots, NQ premade ships
  • timegated currency rewards
  • Inablity to sell player ships/blueprints
  • Inablity to sell/protect lua scripts
• Player Skins / Armors (included in most early supporter packages)
• Pets (included in most early supporter packages)
• Planet Generation Coding
  • Trees can't render in time so they just removed collision
  • No lifeforms at all
  • Improved planet generation has been discussed and will likely cause planetary wipes during beta (that's far from complete)

On top of that the big problems you mentioned the beta should discover, ARE NOT NEW PROBLEMS. Pending operations issues, client dsyncs, internal server errors are not new to the beta. Combine this with login issues, referral program issues, beta key issues, and major server instability and I have to laugh at "insanely successful beta".

 

[How can I go about a refund request?]

1 hour ago, Amethys said:

I dont understand why ppl dont wait couple days or week or month or two months before they pay for game and see how its going from those who did pay and then pay if they feel like its good time. Would think everyone knows first month of any big flood of ppl cant be bad. If you choose to pay first month of any game there is chance it doesnt work perfectly right away not even actual releases are smooth always.

Because in a single shard game like this there is no way to ever catch up with those people that started on day one (especially here where some poor design decisions made it alot worse).