Don't see pledge pack I bought

[Melkedrik]

I bought the Patron Pack in the hopes on getting in on the Pre-Alpha going on, but I don't see it on my account anywhere. I see the charge on my card, but nothing on account page or anything indicating where I can download the client. Am I looking at the wrong place for this?

[Mod-Merwyn]

Hi Melkedrik and welcome on the forums.

 

Indeed, your pack should appear on your profile here: https://community.dualthegame.com/accounts/profile/Melkedrik.

Are you sure that you used the same account name and/or email address when buying the pack?

You should log a support ticket here: https://support.dualthegame.com.

 

~ Merwyn

[Melkedrik]

Yeah, not seeing it there. I'm sure I used the same email/account name for the purchase. I'll get a support ticket opened.  Thank you for the reply.