[Canadian]

On 4/25/2018 at 5:15 AM, NQ-Nyzaltar said:

Hi everyone,

 

Please refrain to argue about international leadership. That has nothing to do in the topic.

 

It's not in our intentions to appreciate or depreciate residents of a specific country. 

We have no interest of having such practices. Ideally, we would like everyone to be happy.

We understand that it may seem odd that Euro is the currency used for Canadian customers.

This is something that is going to be discussed with Novaquark management as soon as possible. 

However, we can't promise anything at this moment:

That's a complex matter, and we aren't always able to go for the solution that seems the most "fair" from every customer point of view as there are sometimes constraints we can't avoid. We will keep you informed on the topic as soon as possible.

 

@maxxuser

While we can understand your frustration, that's not a valid reason for not following the forum rules.

Please keep a courteous tone if you don't want your posts to be moderated.

Thank you for your understanding.

 

Best Regards,

Nyzaltar.

Thank you so very much

I really just want to get a reason that makes sense

 

Really appreciate you getting back to me <3

[Canadian]

3 minutes ago, Nanoman said:

You do now

 

Welcome to the wonderful world of 180 euro support packs.

 

Lol. You are funny

[Canadian]

2 minutes ago, Nanoman said:

Canadians don't like to be grouped with the French?

French Canadians maybe, but france? We have very very little to do with france lol...

[Canadian]

2 minutes ago, Nanoman said:

Yeah they must hate your guts.

No, more like forgot we exist. It happens, but atleast normally we get grouped with America, where our taxes are similar.

[Canadian]

1 minute ago, Hades said:

Not necessarily, it’s entirely possible it’s a text based bug and someone outside the reach of VAT would pay the cost - VAT.  However, my money (ha!) is on VAT being unnecessarily applied to the cost for all who are paying euros.

Which kind of goes to my point of them really not spending the time to give a F&*k about Canadians, to be honest, I have never seen such a price discrepency between Canada and US for a game ever.

[Canadian]

1 minute ago, Hades said:

Never said it was.

So basically what we have distilled this down to is, why are Canadians being charged the price with VAT in it, and not the one that assumes a sales tax?

[Canadian]

1 minute ago, Hades said:

Because that has nothing to do with it.  Use a proxy or vpn if you’re interested in paying 180 USD.  Give NQ some time, I’m sure they’ll comment on this.  Perhaps the 180 euros contains vat and it worked out to be about even.  

 

I’d be curious if someone who paid in euros could comment.  Did they pay 180 + vat in euros?

Canadians dont have VAT or whatever it is called, thus.... how would this apply to what I am talking about?

[Canadian]

Just now, Hades said:

The problem isn’t charging Canadians more than Americans.  The problem is they are charging the same amount in Euros as they are USD.  THATS a problem imho.  Your whole stint on American vs Canadian doesn’t really have a standing imho.

 

180 euros != 180 USD.

Exactly, however, as long as we are charging part of north america less, for whatever reason, why the hell (Profanity lol?) Do people an hour south of me get charged 50$ less?

[Canadian]

Just now, yamisniper said:

All you need is a USA proxy and you can pay in American dollars 

Obviously... it is more of the moral point. I obviously could do this, and I could tell other people to do it, but why is Canadians getting treated like second class customers.

[Canadian]

Tabarnak. You really dont get it, They are being Hosers about this, I think the 'profanity' in the forums sucks color out of language. It is Vidange to charge Canadians a different price than Americans, I have no idea what the European equivalent of this is, but it is like saying Canada is not the little brother of america, but some European offshoot. 

 

I am also surprised at how alone I am in being upset about this. Thought I would have a few Americans on my side saying Canada shouldn't be getting hosed.

[Canadian]

29 minutes ago, Felonu said:

The company is not in the US.  The business is in Europe.  NAFTA does not apply to them.

They are selling a product in Canada and the US, NAFTA absolutely applies to them, in that I can drive across the border, purchase the product for USD, drive back across the border, declare what I purchased at the border, and continue on my merry way.

 

My point was just an example of how... uncommon (there are other words for it) it is to charge Canadians the European price over the american price.

 

It just shows that they are out of touch with the north american market, and don't really give a crap? about Canadians.

[Canadian]

9 minutes ago, Felonu said:

So your point is US get's the packages for less expensive than anywhere else, and you don't think it should be that way.

 

You may be right, but NQ can set prices however they want.  However, we can assume they didn't set this up without reason.  It could be because of the VAT as brought up before, or some other reason.  They don't have to explain the reasons, but it would probably help some people's frustrations.

Forget anywhere else, as much of an ignorant thing that might be.

The Canadian and american markets are in a free trade zone. Aka, I can order things from across the border and not pay a tariff, yet within our free trade zone (NAFTA North american free trade agreement) I am paying a 50$ price difference, due to being required to pay EUROPEAN prices.

 

This is the type of thing market watchdogs are not a big fan of within our free trade zone.

[Canadian]

1 hour ago, blazemonger said:

OP raises a valid point if he actually gets the amount he is mentioning at checkout. Although the way he does it really is not constructive nor appropriate IMO.

Sorry, just frustrated from hitting a bunch of walls, tried to ask in the discord, reddit, submitted a ticket.

 

To be frank, it is super easy for me to get the american price, just use a VPN to appear as american, however, I should not have to do this to save 50$ CAD.

 

 

[Canadian]

2 hours ago, LittleJoe said:

How it is:
Patron = $180USD and €180Euro
Euro to CAD €180 = $280CAD

For reference:
USD to CAD $180USD = $230CAD

What the OP wants:
Patron = $180USD and €147Euro (to make both currencies equivalent)
Euro to CAD €147 = $230CAD

Edit: Note, I'm not saying this is how it should be, because I don't know everything that goes into this, I'm simply clarifying what the OP is suggesting.

Thank you.

[Canadian]

On 4/23/2018 at 12:09 PM, Mod-Merwyn said:

14 minutes ago, blazemonger said:

 

At 1.1% rate US$230 transaction on CAD CC would some out at around CAD299 so you'd be worse of buying in US$ actually.

The argument you live close to the border would really not have any relevance.

 

Talk about missing the point..

Can I get one giant *WOOOOOSH* over this dudes head.

If i lived cross the border (or just cross digitally) The cost goes from 180 EURO, to 180 USD, which is cheaper. So stupid, how are you not seeing this, much less defending this practice?

[Canadian]

13 minutes ago, blazemonger said:

@maxxuser

 

If you're buying a €180 pack, you'd end up paying between 282 and 295 Canadian on Visa or Mastercard depending on conversion fees. If you're charged  a lot more your bank or CC provider is charging you more than average on fees..

 

I would be paying 282.43$ CAD, where as americans are paying 230 USD. It is not my credit card company, it is not the exchange rate, it is simply charging Canadians EURO instead of USD.

 

50$ is ALOT to charge someone extra for just being 1 hour north of the border of the united states.

[Canadian]

Excuse the swearing, but I have tried to contact them, and get that response back. 

4 minutes ago, Hades said:

not shame on here.

This is literally the only effective way to bring attention to this, as I have already taken it up with them.

[Canadian]

The official response

 

Gary Campbell (Novaquark) Apr 24, 18:41 EEST Hi Matthewmcguirej, Thanks for reaching out to us. The prices are displayed in € for all users, except the ones from the United-States, who see the prices in $. Sorry for the confusion Best regards, Gary Novaquark

 

Frankly, any game that is going to charge Canadians significantly more than Americans for the same DIGITAL product, are really screwing over canadians.

[Canadian]

I am Canadian...

 

I am not german, french, Polish, Italian, Swedish, Spanish or romanian...

 

I pay with canadian dollars, and don't way in Euro's

 

Why only charge me in euros.