Dorshy
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Posts posted by Dorshy
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**At no stage have I made it in game**
Yes, I have submitted a ticket regarding this problem. I currently awaiting contact from the NQ team.
However due to "the overwhelming number of tickets everyday, there may be delays in answering tickets" (quote from NQ GM), I thought I would reach out to the community for help.
This will also serve to provide a common place for those experiencing this particular issue to source information, as the support section of website does not provide a solutiuon to this problem.
Issue:
Unable to progress past login screen. After pressing "Play Beta", I get put in queue, then after 15 seconds it simply says "Login Timeout".
It is not a pop up error, just a message underneath the button (attached image).
*Please note* The very first time I "logged in" to Beta on my account, I was sent to character creation, created a character, then the game began to load. At about 30% I got a pop up error "Network Fatal Error Network Sub Issue, 0 tries remaining, Lost HTTP connection. Disconnecting player." Clicked "OK" the game loaded another 1%, then got the error again, and again, and again..... I force quit the game, as it was clear it would not progress.
Character creation, then 30% into loading just the once (first time) is as far as I have progressed.
Known Factors:
- I played the DU Alpha fine without this issue
- My PC is well over and above minimum specs
- I have never experienced issues quite like this with any other game, I consider my general internet connection to be extremely reliable.
- My first attempt to log into beta was approx 4 days ago, this has been happening ever since
Fixes Tried:
All fixes from the following two DU support pages:
https://support.dualthegame.com/hc/en-us/articles/360015710259-Network-Troubleshooting
https://support.dualthegame.com/hc/en-us/articles/360021121813-Login-errors
Fixes attempted include;
- Resetting password
- Resetting computer
- Resetting router
- Deleting cache
- Un&Reinstalling game (twice, once using windows uninstall, second time using the uninstall in DU folder, and manually deleting left over files prior to reinstall)
- Port forwarding
- Disabling IPv6
- Google DNS
- Windows Firewall Exception
With my ticket I have also submitted my dxdiag, traceroute, out.txt, nq_network.log and various screenshots.
Currently I am all out of ideas and am seeking help from the community (Thank you to those in Discord who already tried to assist)
I will update my progress, when and if it occurs.
Update:
- Mobile Phone (4G) hot spot used, I was able to connect to the game. ISP engaged to check things on their side.
- VPN suggested, not yet tried, could potentially work (based on hotspot test result). I do not see this as an appropriate solution regardless.
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On 8/30/2020 at 11:15 AM, Tr33H3rd3r said:
Similar?
I played the Alpha fine without these issues.
3 days ago I tried to log into Beta for the first time.
I was able to create my character, then I got this "Network Fatal Error Network Sub Issue, 0 tries remaining, Lost HTTP connection. Disconnecting player." error at about 30% loaded.
From this point on, when I have tried to log in, as soon as I press join beta, it waits for 15 sec then I get "Login Timeout". It doesn't progress past the username and password menu.
Been like this every time I have tried for the past three days.
I have not been able to load the game ONCE yet.
I submitted a ticket #30684, after trying the fixes on the website, including;
- Resetting password
- Resetting computer
- Resetting router
- Deleting cache
- Un&Reinstalling game (twice, once using windows uninstall, second time using the uninstall in DU folder, and manually deleting left over files prior to reinstall)
- Port forwarding
- Disabling IPv6
- Google DNS
- Windows Firewall Exception
- Im running a very high end PC
- Playing from Australia
- Played Alpha without experiencing this issue
With my ticket I have also submitted my dxdiag, traceroute, out.txt, and various screenshots.
After submitting the ticket I received the auto generated reply, (with the simple stuff), I have since received one seemingly more "tailored" email that asks me to try fixes I already stated I had tried.....
Currently I am all out of ideas.
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I had an identical issue today, only difference being I was an Alpha Contributor, so I have no subscription.
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Fact: There are more planes in the ocean than there are submarines in the sky.
Hopefully Dual Universe can change this!
"Login Timeout" unable to progress past login screen BETA
in General Discussions
Posted
This morning I used my phone as a hotspot (4G mobile data plan) and was able to log into the game.
I called my ISP with regard to the problem who are also looking into it now also.
Thank you for the tip.
I agree that having to use a VPN is not a suitable solution. I am yet to try a VPN, based on my results from trying connecting through my Mobile Hotspot, I am sure it would probably work.