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  1. Dear community members and visitors, It has come to our attention that someone has recently impersonated Novaquark staff and especially the company founder (Jean-Christophe Baillie) to harass other gaming communities on Reddit and Discord. First, we want to clarify that no official Novaquark staff would do such a thing, and the whole team totally disapproves and condemns such behavior. We take this very seriously, as Novaquark has in mind to nurture a healthy, fun and welcoming community. That’s why we have rules and if one or several have been broken, this will call the appropriate sanctions. An investigation has been opened. If someone in the Dual Universe community is responsible for the said behavior and we acquire the necessary proof, this/these person(s) will be banned without further notice. It has been stated clearly in our policy that presenting yourself as Novaquark staff when you are not, especially when adopting a toxic behavior, is an offense that triggers the highest sanction possible. Harassing players from other gaming communities to play Dual Universe is not OK. Harassing players to join a DU Organization is not OK. Spreading false information is not OK Impersonating other DU players or anyone else is not OK Presenting yourself as Novaquark staff toward players in other gaming communities when you’re not is not OK. If you have been targeted by such behavior, and you want to help with the investigation, you can always contact us at support@novaquark.com. We will also get in touch with Reddit Mods and Discord staff if necessary to get to the bottom of this. Best Regards, The Novaquark team.
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