Community Manager comment below worked right away for me.
For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints.
There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase.
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Community Manager comment below worked right away for me.
For players who linked their Steam account before buying the game on Steam, the game time attribution is not automatic due to unexpected technical constraints.
You need to login on the website and go to your product page: https://www.dualuniverse.game/account/products
There, you will find a button labelled "Redeem game time". Make sure you are logged onto the account you want to credit time to and press this button. You should now receive the one month game time from your Steam purchase.