Missing Sanctuary Territory Units at launch

[NQ-Nyzaltar]

Hi Noveans!
 

We are currently investigating the issue about the missing Sanctuary Territory Units (STUs).
It appears as if some of the backers have received the appropriate number of STUs and others did not. 
We are currently in the process of defining exactly which group(s) of players are impacted. 
 

To know how many STUs you should have, here's a quick recap:

 

Number of STUs per Founder Pack:
- Iron Founder Pack: 0
- Bronze Founder Pack: 0
- Silver Founder Pack: 1 (gift granted at Supporter Packs launch)
- Gold Founder Pack: 1 (gift granted at Supporter Packs launch)
- Sapphire Founder Pack: 2 (gift granted at Supporter Packs launch)
- Ruby Founder Pack: 2 (gift granted at Supporter Packs launch)
- Emerald Founder Pack: 2 (gift granted at Supporter Packs launch)
- Diamond Founder Pack: 2 (gift granted at Supporter Packs launch)
- Kyrium Founder Pack: 2 (gift granted at Supporter Packs launch)

Number of STUs per Supporter Pack:
- Contributor Pack: 1
- Sponsor Pack: 1
- Patron Pack: 2

 

If you believe that you are missing a STU on your account, we would ask that you please compare the list above with what you received. If those two numbers don't match, please write a ticket to our Customer Support team or reach out to one of our Community Managers. This would speed up the investigation.

Best Regards,
The Novaquark team.