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Voxels and objects are not deleted


LaRigardanto

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1. There was a building, I "dismantled" it, but there now non-removable voxels! They are not deleted in any way. What needs to be done to make them disappear?

2. There is also one container left, which contains the blueprint of the speeder.. it does not move, it is not deleted, and therefore I cannot remove the container. What needs to be done to make it work?

3. You can also see two core units that are not deleted either. Why?

 

and an add question - is it possible to reset the account to its original state? How?

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Hello @INGRAY

You may find that some things may not be updating as they should be. Logging the character out, and then back in should help resolve this.

To remove a container, you will first need to empty it. Then you can use the "Place Element Tool" while in Build Mode and hold ALT to pick it up.
Likewise, to remove the cores, you will first need to ensure their build zones are empty of voxel honeycomb, and elements (such as containers).
Once they have been removed, you can use the "Deploy Ground Element" tool when not in Build Mode, and again hold ALT to pick them up.

Should you have any further trouble, you can use our in-game help channel and start a message with "@GM" to have a Live Support agent assist you.
Additionally you can contact our Customer Support HERE to request assistance or to request having your account restarted.

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