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A Note About Bug Exploitations

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Hello Noveans!

 

We would like to thank you for your patience during the past few weeks as we have been incredibly focused on getting you all into the game. While we know there are still a few edge cases out there, we hope you’ve been enjoying your time in Dual Universe!

 

A burning topic is known bugs surrounding duping, and their exploitation. We’d like to offer some clarifications on this. 

 

We are aware of some bugs that were allowing players to dupe items and resources, and we are actively investigating  these. The process is however slow and labor intensive. Given how much time is involved, and how severe the outcome is, we want to make it clear that we are taking all exploits very seriously and they will carry heavy sanctions for abuse cases up to and including removal of player accounts and permanent bans.  

 

We have a zero tolerance policy towards cheating and exploiting, as is clearly laid out in our Code of Conduct.
 

  • For those who have encountered these bugs and already reported them, we thank you. There will be no sanctions on those accounts. We may balance gains if deemed necessary. 
  • For those who have been knowingly abusing bugs, you have 48 hours to report your activities via a ticket here: support.dualthegame.com - your duped proceeds will be removed, but no further action will be taken. Please select Gameplay in the first form drop-down, select the “Rules & Policies” > “Exploits” category and use the subject “Self Report”
  • For those who continue to exploit, and do not report it, your account will be banned without notice upon completion of our investigations.  

 

While every person has their own sense of fun, it is important to remember that this is an MMO and that rules must be enforced to keep play fair and even. 

We thank you for being a part of the Dual Universe  beta and for helping us keep the game fair and entertaining. 

 

Sincerely, 
The Novaquark Team

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