Skullzerpai Posted September 5, 2020 Share Posted September 5, 2020 Apologizes if this isn't the right place to be posting this, I am new to the forums, but I am having a major issue with my account. A few days ago I made my DU account and yesterday when I was getting ready to buy my first 3 months, I kept getting an error saying "sorry there was an error with authentication". I am almost certain that I used to correct password, but I went ahead and tried to request an email for a password reset. The big problem is, I am not getting the email. I have tried doing it in incognito mode of both chrome and firefox, I have tried doing it on another computer and still no luck, I have checked the spam folder of my gmail, always comes up empty. Does anyone know how I can fix this? Thanks! Link to comment Share on other sites More sharing options...
Guest Same Here Posted September 7, 2020 Share Posted September 7, 2020 I am having the same problem my friend purchased a BETA key for me and was able to get in 1 time and then we got that E-mail that we need to request a password change. I have done that but have received no E-mail to let me do that. Have sent in a several tickets and have been locked out for several days. I must say I am not overly impressed with their customer service at this point but I got in free and it is BETA but still very frustrating. Link to comment Share on other sites More sharing options...
yamisniper Posted September 9, 2020 Share Posted September 9, 2020 On 9/7/2020 at 11:31 AM, Guest Same Here said: I am having the same problem my friend purchased a BETA key for me and was able to get in 1 time and then we got that E-mail that we need to request a password change. I have done that but have received no E-mail to let me do that. Have sent in a several tickets and have been locked out for several days. I must say I am not overly impressed with their customer service at this point but I got in free and it is BETA but still very frustrating. i dont understand why the email doesnt show up for some people. and there costumer support is just not big enough at . They are supposed to be bringing more people in Link to comment Share on other sites More sharing options...
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