sgt11b20 Posted September 1, 2020 Share Posted September 1, 2020 First time installing and playing, after the game launcher starts I enter my credentials and get this error: I dont know anything about a private server, never entered or looked for a server, just started the launcher. Tech support link goes to https://support.dualthegame.com/hc/en-us/articles/360021121813-Login-errors says check server status, but that page https://www.dualthegame.com/en/server-status/ just re-directs to the main game website. Link to comment Share on other sites More sharing options...
Megaddd Posted September 1, 2020 Share Posted September 1, 2020 Common issue currently with kickstarter backers and a few people with non-standard access. https://support.dualthegame.com/hc/en-us/requests/new Submit a support ticket under Account & Billing outlining what you have here and they will get you sorted shortly. However if you're impatient you can try and roll the dice on getting noticed in the official DU discord, channel #help-troubleshooting by the current GMs and staff reading that. Link to comment Share on other sites More sharing options...
Bowman Posted September 1, 2020 Share Posted September 1, 2020 3 hours ago, Megaddd said: Common issue currently with kickstarter backers and a few people with non-standard access. https://support.dualthegame.com/hc/en-us/requests/new Submit a support ticket under Account & Billing outlining what you have here and they will get you sorted shortly. However if you're impatient you can try and roll the dice on getting noticed in the official DU discord, channel #help-troubleshooting by the current GMs and staff reading that. How long is "shortly"? It's been 3 days now... Link to comment Share on other sites More sharing options...
Captain Skotch Posted September 4, 2020 Share Posted September 4, 2020 I have the same problem here. TheKoski 1 Link to comment Share on other sites More sharing options...
Megabosslord Posted September 5, 2020 Share Posted September 5, 2020 On 9/1/2020 at 8:16 PM, sgt11b20 said: First time installing and playing, after the game launcher starts I enter my credentials and get this error: I dont know anything about a private server, never entered or looked for a server, just started the launcher. Tech support link goes to https://support.dualthegame.com/hc/en-us/articles/360021121813-Login-errors says check server status, but that page https://www.dualthegame.com/en/server-status/ just re-directs to the main game website. This is SO annoying. (A) The error message makes absolutely no sense and gives no indication what's really going on. (B) If you click the 'technical support' link it takes you to an article that tells you to go to the server status page that doesn't exist. Just sloppy. TheKoski 1 Link to comment Share on other sites More sharing options...
Pigboy Posted September 5, 2020 Share Posted September 5, 2020 2 minutes ago, Megabosslord said: This is SO annoying. (A) The error message makes absolutely no sense and gives no indication what's really going on. (B) If you click the 'technical support' link it takes you to an article that tells you to go to the server status page that doesn't exist. Just sloppy. The servers are down atm. Notification went through chat in game about an hour ago - Did you not see it :D:D:D LOL They really need a server status update on the log in screen... oh and to communicate this better. Luukullus and TheKoski 2 Link to comment Share on other sites More sharing options...
Lolindir Posted September 5, 2020 Share Posted September 5, 2020 Never mind, server down. A rather silly error to get though. Most companies manages to actually tell you that the server are not available. TheKoski and Jinxed 2 Link to comment Share on other sites More sharing options...
BadBoyR0y Posted September 5, 2020 Share Posted September 5, 2020 IF you folks that got this have tried to login for the 1st time in the last 2 hrs, servers are down and might be down for another 1+ hrs. Could be back up by now. TheKoski 1 Link to comment Share on other sites More sharing options...
Anopheles Posted September 5, 2020 Share Posted September 5, 2020 It's back. Link to comment Share on other sites More sharing options...
Rhyno1972 Posted September 5, 2020 Share Posted September 5, 2020 i've been getting this error for a week now and NQ have had the info they need days ago and i still can't get in whether server is up or down Link to comment Share on other sites More sharing options...
Catanonia Posted September 5, 2020 Share Posted September 5, 2020 Servers are busy or down for reboots / maintenance Link to comment Share on other sites More sharing options...
FryingDoom Posted September 5, 2020 Share Posted September 5, 2020 The 106 error basically means that the server is running but not accepting connections. TheKoski 1 Link to comment Share on other sites More sharing options...
Arnienymous84 Posted September 5, 2020 Share Posted September 5, 2020 so servers are still not connectable? they rly need a server status page... google told me to create a ticket and ask for new activation code if i get Error 106... can't imagine how many tickets are pending now TheKoski 1 Link to comment Share on other sites More sharing options...
Neidhard Posted September 5, 2020 Share Posted September 5, 2020 With me the same, since about 2h dewr error 106 Link to comment Share on other sites More sharing options...
Rustyspoon Posted September 5, 2020 Share Posted September 5, 2020 From what I've heard, the surface was reset causing bases to be underground ect. which probably caused a lot of errors. So I'm guessing they are running around like hamsters trying to find a way to sort the issue, let alone little bugs that arise with servers. Link to comment Share on other sites More sharing options...
TommyUK Posted September 5, 2020 Share Posted September 5, 2020 same error, 106 not authorised... Link to comment Share on other sites More sharing options...
OldEd502 Posted September 5, 2020 Share Posted September 5, 2020 Same for me, just tried it, server must still be down... Link to comment Share on other sites More sharing options...
DesurtFawks Posted September 5, 2020 Share Posted September 5, 2020 Still down... they reset the server at like 2 this morning. Mother of balls that's a good 12 hours the servers have been down. Something must have gone hella wrong. Link to comment Share on other sites More sharing options...
Fifth Posted October 28, 2020 Share Posted October 28, 2020 On 9/5/2020 at 11:02 AM, Pigboy said: The servers are down atm. Notification went through chat in game about an hour ago - Did you not see it :D:D:D LOL Apparently it didn't occur to you some people log off now and then to come back later. Makes it kinda hard to see a notification in chat dontcha think? Before you laugh over the stupidity of others, think twice to make sure it's not your own. Just sayin'. Link to comment Share on other sites More sharing options...
Emptiness Posted October 28, 2020 Share Posted October 28, 2020 22 minutes ago, Fifth said: Before you laugh over the stupidity of others, think twice to make sure it's not your own. Why would you bump a nearly 2 month old thread just to post that? Pot, meet kettle. Link to comment Share on other sites More sharing options...
Deeersh Posted October 28, 2020 Share Posted October 28, 2020 I found a server status page: https://www.dualuniverse.game/server-status But are there announcements somewhere that show how long its expected to be down? Link to comment Share on other sites More sharing options...
RumRunnerI Posted October 28, 2020 Share Posted October 28, 2020 I contacted NQ and this was their response: The reason that you are unable to log in right now is that there is a server maintenance on-going for approximately 2 to 3 hours. If you are still unable to log in after the maintenance, please let us know at once so that we can provide you assistance. I also asked where to access this information and again their response: Yes, the schedule of the server maintenance was posted on the NQ Discord Channel under the announcements tab. After the maintenance, patch notes will be posted there as well, so please take the time to check it later. Deeersh 1 Link to comment Share on other sites More sharing options...
Fallen Angel Posted October 28, 2020 Share Posted October 28, 2020 So yea the discord channel is kinda handy. Check this out eh? It's an official announcements channel. https://discord.com/channels/184691218184273920/748512451967975424 In the past I disliked discord, but for this sandbox I approve as evidenced by results. Twice I needed a hand, (missing sanctuary element) and received a fix within minutes. The ticket system takes longer but it is maintained well too. Resistance to discord is a futility rewarded by longer self flagellation. It hurts so good ya. xo 0ut Deeersh 1 Link to comment Share on other sites More sharing options...
sHuRuLuNi Posted October 28, 2020 Share Posted October 28, 2020 12 minutes ago, Fallen Angel said: So yea the discord channel is kinda handy. Check this out eh? It's an official announcements channel. https://discord.com/channels/184691218184273920/748512451967975424 In the past I disliked discord, but for this sandbox I approve as evidenced by results. Twice I needed a hand, (missing sanctuary element) and received a fix within minutes. The ticket system takes longer but it is maintained well too. Resistance to discord is a futility rewarded by longer self flagellation. It hurts so good ya. xo 0ut No. Not another social media crap. Link to comment Share on other sites More sharing options...
Jinxed Posted October 28, 2020 Share Posted October 28, 2020 On 9/5/2020 at 5:03 PM, Lolindir said: Never mind, server down. A rather silly error to get though. Most companies manages to actually tell you that the server are not available. Careful... suggesting something that frivolous which requires so much programming, will get you targeted by the white knights. ? sHuRuLuNi 1 Link to comment Share on other sites More sharing options...
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