Jump to content

NOT AUTHORIZED TO CONNECT TO PRIVATE SERVER (Error: 106)


sgt11b20
 Share

Recommended Posts

First time installing and playing, after the game launcher starts I enter my credentials and get this error:

 

image.png.e8285a57083e534cd4719a271a38d7ba.png

 

I dont know anything about a private server, never entered or looked for a server, just started the launcher.

 

Tech support link goes to https://support.dualthegame.com/hc/en-us/articles/360021121813-Login-errors  says check server status, but that page  https://www.dualthegame.com/en/server-status/  just re-directs to the main game website.

 

Link to comment
Share on other sites

Common issue currently with kickstarter backers and a few people with non-standard access.

 

https://support.dualthegame.com/hc/en-us/requests/new

 

Submit a support ticket under Account & Billing outlining what you have here and they will get you sorted shortly.
However if you're impatient you can try and roll the dice on getting noticed in the official DU discord, channel #help-troubleshooting by the current GMs and staff reading that.

Link to comment
Share on other sites

3 hours ago, Megaddd said:

Common issue currently with kickstarter backers and a few people with non-standard access.

 

https://support.dualthegame.com/hc/en-us/requests/new

 

Submit a support ticket under Account & Billing outlining what you have here and they will get you sorted shortly.
However if you're impatient you can try and roll the dice on getting noticed in the official DU discord, channel #help-troubleshooting by the current GMs and staff reading that.

How long is "shortly"?  It's been 3 days now...

Link to comment
Share on other sites

On 9/1/2020 at 8:16 PM, sgt11b20 said:

First time installing and playing, after the game launcher starts I enter my credentials and get this error:

 

image.png.e8285a57083e534cd4719a271a38d7ba.png

 

I dont know anything about a private server, never entered or looked for a server, just started the launcher.

 

Tech support link goes to https://support.dualthegame.com/hc/en-us/articles/360021121813-Login-errors  says check server status, but that page  https://www.dualthegame.com/en/server-status/  just re-directs to the main game website.

 

This is SO annoying. 

 

(A) The error message makes absolutely no sense and gives no indication what's really going on.

(B) If you click the 'technical support' link it takes you to an article that tells you to go to the server status page that doesn't exist. 

 

Just sloppy. 

Link to comment
Share on other sites

2 minutes ago, Megabosslord said:

This is SO annoying. 

 

(A) The error message makes absolutely no sense and gives no indication what's really going on.

(B) If you click the 'technical support' link it takes you to an article that tells you to go to the server status page that doesn't exist. 

 

Just sloppy. 

The servers are down atm.

 

Notification went through chat in game about an hour ago - Did you not see it :D:D:D LOL

 

They really need a server status update on the log in screen... oh and to communicate this better.

 

Link to comment
Share on other sites

From what I've heard, the surface was reset causing bases to be underground ect. which probably caused a lot of errors. So I'm guessing they are running around like hamsters trying to find a way to sort the issue, let alone little bugs that arise with servers. 

Link to comment
Share on other sites

  • 1 month later...
On 9/5/2020 at 11:02 AM, Pigboy said:

The servers are down atm.

 

Notification went through chat in game about an hour ago - Did you not see it :D:D:D LOL

 

Apparently it didn't occur to you some people log off now and then to come back later.

Makes it kinda hard to see a notification in chat dontcha think?

 

Before you laugh over the stupidity of others, think twice to make sure it's not your own.

Just sayin'.

Link to comment
Share on other sites

I contacted NQ and this was their response:

 

The reason that you are unable to log in right now is that there is a server maintenance on-going for approximately 2 to 3 hours. If you are still unable to log in after the maintenance, please let us know at once so that we can provide you assistance.

 

I also asked where to access this information and again their response:

 

Yes, the schedule of the server maintenance was posted on the NQ Discord Channel under the announcements tab. After the maintenance, patch notes will be posted there as well, so please take the time to check it later.

 

Link to comment
Share on other sites

So yea the discord channel is kinda handy.

 

Check this out eh? It's an official announcements channel.

 

https://discord.com/channels/184691218184273920/748512451967975424

 

In the past I disliked discord, but for this sandbox I approve as evidenced by results. Twice I needed a hand, (missing sanctuary element) and received a fix within minutes. The ticket system takes longer but it is maintained well too.

 

Resistance to discord is a futility rewarded by longer self flagellation. It hurts so good ya.

 

xo 0ut

Link to comment
Share on other sites

12 minutes ago, Fallen Angel said:

So yea the discord channel is kinda handy.

 

Check this out eh? It's an official announcements channel.

 

https://discord.com/channels/184691218184273920/748512451967975424

 

In the past I disliked discord, but for this sandbox I approve as evidenced by results. Twice I needed a hand, (missing sanctuary element) and received a fix within minutes. The ticket system takes longer but it is maintained well too.

 

Resistance to discord is a futility rewarded by longer self flagellation. It hurts so good ya.

 

xo 0ut

 

No.

 

Not another social media crap.

Link to comment
Share on other sites

On 9/5/2020 at 5:03 PM, Lolindir said:

Never mind, server down. A rather silly error to get though. Most companies manages to actually tell you that the server are not available. 

Careful... suggesting something that frivolous which requires so much programming, will get you targeted by the white knights. 😉

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...