Guest Saruman Posted August 31, 2020 Share Posted August 31, 2020 Hi everyone! So i got this mail "Your subscription will automatically be charged the standard price every 3 months until you cancel." but how the hell can i cancel my subscription? i regretted the purchase and don't want to renew it again so how can i cancel it because i don't see ANYTHING in the website for that. Link to comment Share on other sites More sharing options...
CptLoRes Posted August 31, 2020 Share Posted August 31, 2020 https://support.dualthegame.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
Megaddd Posted August 31, 2020 Share Posted August 31, 2020 ^ to elaborate, you will want to create a support ticket under Account & Billing, outlining what you have posted in this topic. Link to comment Share on other sites More sharing options...
Saruman Posted August 31, 2020 Share Posted August 31, 2020 57 minutes ago, Megaddd said: ^ to elaborate, you will want to create a support ticket under Account & Billing, outlining what you have posted in this topic. Got it, i thought that i may have missed something, anyway thanks for the reply Megaddd 1 Link to comment Share on other sites More sharing options...
Bayard Posted August 31, 2020 Share Posted August 31, 2020 Hello, not sure its necessary to create a ticket for this... I successfully canceled my subscription by clicking the link given in the email from Xsolla: "If at anytime you would like to cancel just follow this link unsubscribe." Anyway its really a borderline commercial practice, to "force" people with an automatic renewal of there membership. You absolutely don't have any mean to refuse it before the payment. About this, it could be a good idea to create a ticket... Atmosph3rik and DanilShe 2 Link to comment Share on other sites More sharing options...
Saruman Posted August 31, 2020 Share Posted August 31, 2020 43 minutes ago, Bayard said: Hello, not sure its necessary to create a ticket for this... I successfully canceled my subscription by clicking the link given in the email from Xsolla: "If at anytime you would like to cancel just follow this link unsubscribe." Anyway its really a borderline commercial practice, to "force" people with an automatic renewal of there membership. You absolutely don't have any mean to refuse it before the payment. About this, it could be a good idea to create a ticket... Awesome, will check the email again and see if that works for me too, thanks a lot! Edit: it did work so thank you again Link to comment Share on other sites More sharing options...
nocens Posted September 3, 2020 Share Posted September 3, 2020 It's not on my email there's a 14 day refund period through Xsolla so fingers crossed Link to comment Share on other sites More sharing options...
RealAnev Posted October 26, 2020 Share Posted October 26, 2020 Thank you for the link in the email, I've never had a gaming site not have a cancel feature somewhere on the account page. I'm one of those oldies who's been playing online games back before there was an internet. Support has been terrible. I asked for a refund after just a couple hours of playing. A month later and I finally got a reply. Which was no. 10 emails since, they still wouldn't cancel my account, at the least, and I finally saw this. THANK YOU! I'd gladly go back to SWG support after this nightmare. Link to comment Share on other sites More sharing options...
blazemonger Posted October 26, 2020 Share Posted October 26, 2020 @RealAnev Well, since you subscribed through XSolla and not through Novaquark as is clearly stated during the process and on the emails you receive afterwards, if you try to cancel the sub through Novaquark you'd indeed get a no but I'm sure the wording is more in line with "please contact XSolla to cancel as we are not able to do so directly" I think it's very unfortunate NQ got stuck with XSolla but it is what it is. Those preferring to just buy monthly, quarterly or yearly game time ad-hoc can always use MarkeeDragon's store where you buy one time game codes and not a recurring payment subscription. Link to comment Share on other sites More sharing options...
Dilligara Posted October 27, 2020 Share Posted October 27, 2020 Unfortunately I bought a package that came with several months of subscription included. It wasn't until afterward that they decided to charge subs for BETA instead of at release. To say I'm POed about it is an understatement. I have never seen anyone charge a sub for a BETA game. I am not going to pay for a sub for a game that is not even finished. If I could get a refund I would but I have not found any way to refund my remaining sub time. In my case there was NO email with small print to unsub from. Link to comment Share on other sites More sharing options...
blazemonger Posted October 27, 2020 Share Posted October 27, 2020 see Link to comment Share on other sites More sharing options...
Dilligara Posted October 27, 2020 Share Posted October 27, 2020 interesting... it's been a few months i might give it another shot Link to comment Share on other sites More sharing options...
Triopalite Posted October 27, 2020 Share Posted October 27, 2020 Very surprised there is no easy cancel 'sub' process. I have sent a ticket (xsolla) to cancel my sub when the current one runs out. I may pick it back up sometime next year, not sure yet. Link to comment Share on other sites More sharing options...
carijay766 Posted October 27, 2020 Share Posted October 27, 2020 Worst case talk to your credit card company, they helped me in many cases. Link to comment Share on other sites More sharing options...
Atmosph3rik Posted October 28, 2020 Share Posted October 28, 2020 I don't know NQs policy on this. But with some companies requesting a chargeback from your credit card company without a good reason will earn you a permanent ban. Unless you have a valid reason for the chargeback, or you're sure you never want to play again. it's probably better to cancel your subscription through the link in the email. blazemonger 1 Link to comment Share on other sites More sharing options...
blazemonger Posted October 28, 2020 Share Posted October 28, 2020 What Atmosph3rik said. Based on the XSolla T&C and the email sent out on completion of the transaction (it does not matter whether you claim to not have received it, it is sent) they provide you with the conditions which you agree with by paying the subscription and it contains the needed information to unsubscribe when you want to. It is unlikely a chargeback will be won and if it is, your card will likely be blacklisted with XSolla for any future transaction that may need to go through them so I'd try and avoid using that option. Link to comment Share on other sites More sharing options...
daniel.black@realityaskew.com Posted November 14, 2020 Share Posted November 14, 2020 I reached out to Xsolla (worst website ever) and then to NovaQuark over a month ago and both said it was cancelled and yet I see a new charge from 3 days ago for $49. Link to comment Share on other sites More sharing options...
blazemonger Posted November 14, 2020 Share Posted November 14, 2020 @daniel.black@realityaskew.com There is no $49 charge for DU, it's $20.97, $38.48 or $69.90 Also, first renewals are not for another month so it's more likely the charge is not for DU at all. Lastly, the website has has an unsub button on your account for I think a week or two now. Link to comment Share on other sites More sharing options...
DarkAster Posted November 14, 2020 Share Posted November 14, 2020 Ooooooh someone is lying to start some drama oooooh Link to comment Share on other sites More sharing options...
NQ-Naerais Posted November 16, 2020 Share Posted November 16, 2020 I just followed up with our CS team on this, and I believe they are waiting for your reply on your ticket Link to comment Share on other sites More sharing options...
aolas68 Posted November 17, 2020 Share Posted November 17, 2020 Thanks for the above link, I cancelled the subscription, and told my CC company to block every charge request from Xsolla. I hope this game will be better in few months, but till now it nearly kills my I710750H_RTX2080S8G Link to comment Share on other sites More sharing options...
blazemonger Posted November 17, 2020 Share Posted November 17, 2020 3 hours ago, aolas68 said: I hope this game will be better in few months, but till now it nearly kills my I710750H_RTX2080S8G Sounds like your cooling solution is not sufficient if that setup is having trouble running DU. Your laptop wil obviously run warm/hot due to the nature of DU and fans will be going full speed fairly constantly. This is not a "problem with DU" but you running a CPU intensive application on a platform not really designed for this. And yes, DU will drive your CPU harder than your average game because of it using AVX Maybe post about this on a separate thread.. Link to comment Share on other sites More sharing options...
aolas68 Posted November 17, 2020 Share Posted November 17, 2020 ¨Thanks for the info blazemonger I think for now i go back to play Empyrion, but I hope DU will be a great game. Armaden, blazemonger and Muggzy03 3 Link to comment Share on other sites More sharing options...
DanilShe Posted December 22, 2020 Share Posted December 22, 2020 On 8/31/2020 at 6:41 PM, Bayard said: Hello, not sure its necessary to create a ticket for this... I successfully canceled my subscription by clicking the link given in the email from Xsolla: "If at anytime you would like to cancel just follow this link unsubscribe." Anyway its really a borderline commercial practice, to "force" people with an automatic renewal of there membership. You absolutely don't have any mean to refuse it before the payment. About this, it could be a good idea to create a ticket... Thanx a lot! Link to comment Share on other sites More sharing options...
FURILKA Posted December 22, 2020 Share Posted December 22, 2020 this thread must be pinned Link to comment Share on other sites More sharing options...
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