SerZaku Posted August 29, 2020 Share Posted August 29, 2020 As the title says, I get the message "SORRY THERE WAS AN ERROR WITH AUTHENTICATION" whenever I try to login to the DU main page login. I am fairly sure that I clicked on the confirmation email, but just to be sure I requested a new authenticator key to re-confirm. The problem is that I'm not getting any emails from Dual Universe and thus no new authentication key. I honestly have no clue what's wrong as I can login to the forum part of the website perfectly fine. I do plan to buy membership once this is sorted, so please do let me know if I've missed something or done something wrong on my end. Much appreciated, Link to comment Share on other sites More sharing options...
Thunderforty Posted August 29, 2020 Share Posted August 29, 2020 have same ishue Link to comment Share on other sites More sharing options...
MjrScumbag Posted August 29, 2020 Share Posted August 29, 2020 Absolute same here as well. Bad login/password error, but I know it's right. Forgot password link also does not send an email. This is for both in the game client AND the website. Link to comment Share on other sites More sharing options...
Backer Posted August 30, 2020 Share Posted August 30, 2020 same here Link to comment Share on other sites More sharing options...
keysmachine Posted August 30, 2020 Share Posted August 30, 2020 same and i know my password is correct considering i'm able to login to the forums. Link to comment Share on other sites More sharing options...
Night Posted August 31, 2020 Share Posted August 31, 2020 Having the same issue. What's the fix? Link to comment Share on other sites More sharing options...
Morpheuswar Posted August 31, 2020 Share Posted August 31, 2020 Same issue, recover lost password link doesn't send an email for recovery, can't get into my account to even sub. Link to comment Share on other sites More sharing options...
Bowman Posted August 31, 2020 Share Posted August 31, 2020 I've been having the same problem. Contacted the third party Xsolla billing company but even they couldn't help me after even sending them a screenshot of my paypal transaction. First time I've bought a computer game and can't even download it! Frustrating as heck. No response yet after I ticketed the item. Just won't let me create a new account - says my email is already in use. Yeah, that would be me, I'm the only one using it. Ironic, was able to register for these forums in under a minute. No problem. Link to comment Share on other sites More sharing options...
OOM0123 Posted August 31, 2020 Share Posted August 31, 2020 It is the same. I've been able to play until now, but I can't login anymore. Link to comment Share on other sites More sharing options...
Hero164 Posted August 31, 2020 Share Posted August 31, 2020 Having the same issue. Link to comment Share on other sites More sharing options...
JohnDoe_DUGERMANY Posted August 31, 2020 Share Posted August 31, 2020 have the same problem (Invalid Login/Password Error 100) However, the password and account name are correct and I cannot log into the website either Link to comment Share on other sites More sharing options...
Heruler Posted August 31, 2020 Share Posted August 31, 2020 same issue i reset my password now get (106) error Link to comment Share on other sites More sharing options...
Samdog Posted August 31, 2020 Share Posted August 31, 2020 same here with both the website and the game. Link to comment Share on other sites More sharing options...
Night Posted August 31, 2020 Share Posted August 31, 2020 Yep, this is day 2 of the same issue. DU has my money and I can't even log into the game. Link to comment Share on other sites More sharing options...
Morpheuswar Posted August 31, 2020 Share Posted August 31, 2020 4 hours ago, Angus said: I've been having the same problem. Contacted the third party Xsolla billing company but even they couldn't help me after even sending them a screenshot of my paypal transaction. First time I've bought a computer game and can't even download it! Frustrating as heck. No response yet after I ticketed the item. Just won't let me create a new account - says my email is already in use. Yeah, that would be me, I'm the only one using it. Ironic, was able to register for these forums in under a minute. No problem. Yeah, even after thhey forced password resets on everyone today I still can't. I got the email about the security issue from them but if I go into the password reset link it says "Please check your email to update your password." but it never sends me the password reset link. I'm about to give up, very frustrating. Link to comment Share on other sites More sharing options...
Bowman Posted August 31, 2020 Share Posted August 31, 2020 Yes I was hoping they fixed the problem this morning too but no dice. I guess this is where you just got to be patient. Patience is a virtue right? They probably have some kind of code security check somewhere in the software that is buggy, that has poor algorithm logic regarding the status of an account i.e. what is active and what is not. I got some really bizarre errors with "Display Name" not correct. Or that my email was already in use. So the system thinks I have an account already when it just has my email. But apparently the problem is even deeper because it is effecting people like you who already have had accounts. It's really borked. Link to comment Share on other sites More sharing options...
Bastion Posted August 31, 2020 Share Posted August 31, 2020 Right folks. Ive been in the same boat but I managed to find a solution. I had to download Firefox browser and then open a private window (Firefox's equivalent of Incognito). Then, and ONLY then, did the password reset email come through. Didnt work on Chrome or IE. Obv not guaranteed to work for everyone but this isnt some annoying fobbing off thing, Ive had that all night from them on Discord. Sadly I have already badgered Xsolla for a refund so chances are I will be banned before long but I hope this helps someone. Best of luck Link to comment Share on other sites More sharing options...
JR_Walker Posted August 31, 2020 Share Posted August 31, 2020 Same here. West Coast USA if that makes a difference Link to comment Share on other sites More sharing options...
Laurin Posted August 31, 2020 Share Posted August 31, 2020 This is from the official Discord and may help you Quote NQ-Nyzaltar: @hereDear players, Following this maintenance, passwords of all accounts have been reset. We are currently investigating a security issue on dualuniverse.game website. A very small group of accounts has been affected by a personal data disclosure, which we are taking very seriously. However, rest assured that even for those affected accounts, the data related to your banking information (like credit card number) hasn’t been leaked and is totally safe. The issue This issue happened during account activation and, in rare cases, allowed a player to access an account which was not his / her own, giving access to the name, surname and email address of the said account. No other information has been accessed. What we did After we noticed the issue, we immediately investigated and worked all weekend long. We were able to push a fix this morning at 9:00 UTC that fixed the issue, based on the information currently at our disposal. We continue to investigate deeper the root cause of this problem to make sure it won’t happen again and why this issue was not reported during QA tests. Since some account passwords were changed, we reset all players' accounts as a precautionary measure. What you need to do Our changes were to secure your account. However, it means you won't be able to login before changing your password via this link: https://www.dualuniverse.game/forgot-password - Enter your email address and click on "Send Link". - You will get an email within a minute or two. - Click on the "Reset Password" button in this email. - Fill in your new password and click on "Update Password". - In rare cases, you may get an error message with an "undefined error". In this case, just ignore it and head over to your mailbox again. - You should get an email confirming the change was successful within a minute or two. - If not, please contact support at https://support.dualthegame.com/hc/en-us Dual Universe, The Game Link to comment Share on other sites More sharing options...
Bowman Posted September 1, 2020 Share Posted September 1, 2020 Yeah I saw this message. I've clicked on the "Reset Password" many times. Nothing ever arrives at my mailbox. Link to comment Share on other sites More sharing options...
Backer Posted September 1, 2020 Share Posted September 1, 2020 me too...still waiting..3.days Link to comment Share on other sites More sharing options...
Iorail Posted September 1, 2020 Share Posted September 1, 2020 For everyone having this issue, use Mozilla Firefox browser to open your email in an in-private page. E mail should come in and you will be able to reset your password. Doesn’t seem to work in Chrome at least for me, only with Firefox. Link to comment Share on other sites More sharing options...
Bowman Posted September 1, 2020 Share Posted September 1, 2020 28 minutes ago, Iorail said: For everyone having this issue, use Mozilla Firefox browser to open your email in an in-private page. E mail should come in and you will be able to reset your password. Doesn’t seem to work in Chrome at least for me, only with Firefox. I did this and still no email. 2 days ago I subscribed and I cannot create an account or change a password (that the system apparently has). I'd like to play the game but no matter what I've tried, the system doesn't allow me to create an account. Link to comment Share on other sites More sharing options...
Bowman Posted September 1, 2020 Share Posted September 1, 2020 Well, as a follow up I finally was able to fix the problem on my own (nothing from the support desk) but not too big a surprise as they are obviously quite busy right now, what I did was simply use another email account that I have via gmail (that I use for Youtube). Using this along with the Recruiter Activation code worked and I am now able to download the game. NOTE: My case may be unique as I went through an authenticated game recruiter and received an activation code from him. i.e. I purchased the game code via paypal from him (not Dual Universe directly). So this may be the problem with the Recruitment process. So hopefully they will get to this soon as it is pretty frustrating. I'd prefer the account was with my main email account, not the secondary one I rarely if ever use. Link to comment Share on other sites More sharing options...
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