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NQ-Naerais

Website & Program Updates

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Dear Noveans,

 

When we set out to launch our beta this summer, we also envisioned a series of major changes and improvements outside of the game. A major one was the complete redesign of the game’s website, as well as the migration to a brand new tech stack for the site’s front and back ends. We were also planning to launch several programs, such as a Content Creator program and a Recruit-a-Friend program, which relied on a new, versatile code system. That code system is also being used to grant our backers the beta invitations which are part of their Kickstarter or Alpha packs.

 

Unfortunately, things don’t always go as planned, as you’ve been witnessing over the past few days (2020 strikes again...). We had to revert part of our tech migration, and postpone the move to a new authentication platform, among other things in our backend. So for the past few weeks we have been struggling to try and reconcile the new site and the code system with our legacy backend. This task has honestly been way more difficult than we had imagined. 

 

We already missed the boat when it came down to allowing you to invite your friends a week earlier, and we’ve come to announce more delays, sadly. As we approach the launch of the beta, we have to be realistic about what we’ll be able to deliver, as we had to make tough choices:


We will launch the new Dual Universe website tomorrow; it will have the most essential content and features, with some visual and quality of life improvements missing. We’ll add more content after beta.

 

  • The Content Creator program will be ready, using the above code system (see potential limitation below).
  • You should be able to get the invitations included in your beta packs on day 1, though the system may not be as easy to use as we wanted. Making sure you have these codes ready is one of our top priorities (see potential limitations below).
  • You should be able to go to the website and upload images for publishing in Dual Universe, which will go through an internal review process to ensure that they follow the game’s Code of Conduct.

 

The Recruit-a-Friend program didn’t make the cut… and that sucks. We worked hard on it and we were really excited about it. The in-game content is ready, but the entitlement system isn’t. Unfortunately, we couldn’t work on all the entitlements in the limited time that we had these past few weeks.


There is a potential limitation with the code system, for both content creators and beta keys: in the next few days the codes may not be redeemable with existing accounts - only with new ones (like for the load test). We are trying to lift that limitation as soon as possible, as we know it’s not ideal. 

 

So what’s next? All these new systems, the new website, and these new programs will be constantly improved in the days and weeks to come. Our priority will be to lift the code limitation and to launch the Recruit-a-Friend program as soon as possible. We don’t want to give you a date that we may not be able to hold, but know that we are doing everything we can to make it as early as possible. 

 

Finally let’s tackle the question of “Why did we announce the Recruit-a-Friend program if it wasn’t going to be ready?” Well, that’s the point; we really thought it was going to be ready, just as when we announced the ability to invite your friends a week prior to beta. It’s disappointing, for you and for us. But we believe these programs are worth it, so we want to make them right.

 

We hope you’ll bear with us, and that you’ll be able to enjoy the Dual Universe beta in the meantime.

 

Sincerely,
The Novaquark Team

 

*Note: we unfortunately won’t be able to retrofit any recruitment that you may do between now and the official launch of the program. Recruitment will only count from the day of the launch of the program, when we can track who’s recruiting who properly.

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I feel you - been in that position myself and wish best of luck for the web devs that are grinding their gears. But still there's one big questionmark:

 

Any idea on the probability of it being be more or less than 7 days? Because that's the time the refer-a-friend program is worth to those who'd rather let themselves be invited (than join tomorrow) to gain the week worth of XP for themselves. With this announcement these ppl are put in a position to play poker with when to sign on :unsure:

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Better to delay and get it done right, than release shoddy and incomplete features.

 

Thank you for the clear and concise information involving these decisions made and we hope all works out well in the end.

 

We look forward to the completed vision of Dual Universe!

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Nice, honest communication 👍

 

2 hours ago, NQ-Naerais said:

You should be able to go to the website and upload images for publishing in Dual Universe, which will go through an internal review process to ensure that they follow the game’s Code of Conduct.

So no more links to outside that server? How is this handled? What about memes and mocking gifs? Will everyone be able to link to one image (like a public repository)? How will we know what's already there?

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Thank you for your hard work.
And well done, front-line support staff, i hope the team supports each other. Decompression is important.

Good luck

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7 hours ago, Deaders said:

These things happen, we are all here because we love what you have made.
Thanks for the heads up, looking forward to seeing the new website!

I Second this, :)

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Problems occur when there is a LACK of communication. Almost everyone here understands the technical challenges you are faced with and by being upfront and honest with the communications you ensure that we do not feel disenfranchised. Thanks for the info. 
 

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Please, try to do something about not being able to recruit friends who are already playing or created accounts. I've been hyping this game with my friends for weeks and everyone was super excited to join with the Beta testing ASAP. But with what I understood, they will all join and I will not be able to get recruitment bonus for it. Its not the end of the world, but it really, really sucks.

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7 minutes ago, Sh4d0ws said:

Please, try to do something about not being able to recruit friends who are already playing or created accounts. I've been hyping this game with my friends for weeks and everyone was super excited to join with the Beta testing ASAP. But with what I understood, they will all join and I will not be able to get recruitment bonus for it. Its not the end of the world, but it really, really sucks.

They allready do something and also have written about it

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1 minute ago, Pseudolukian said:

They allready do something and also have written about it

It would be great if you could source your post instead of just eluding to it. That said I would be shocked if it was newer then what they posted above.

 

23 hours ago, NQ-Naerais said:

*Note: we unfortunately won’t be able to retrofit any recruitment that you may do between now and the official launch of the program. Recruitment will only count from the day of the launch of the program, when we can track who’s recruiting who properly.

To me that sounds like, if I invite a bunch of people and they all start subscribing, then a month later the program comes out I will not be able to recruit anyone since it was after the launch of the program.

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How long does the Rework/Maintenance for the website take? 14:00 UTC is some hours ago and our friends are waiting for this great game!

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I can't even log on to the website or activate my account. I paid 3 months and i can't even login or activate my account to play.I already sent a support ticket so I hope this gets resolved soon.

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On 8/26/2020 at 11:33 PM, NQ-Naerais said:

Note: we unfortunately won’t be able to retrofit any recruitment that you may do between now and the official launch of the program. Recruitment will only count from the day of the launch of the program, when we can track who’s recruiting who properly.

So we should wait to invite a friend? If we do it right now as in today will they still have access to the beta until the launch of the program?

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