crazyhotpockets Posted June 12, 2020 Share Posted June 12, 2020 Hello i am having issues pledging to the game no matter what payment method i do it does not work. If there is a work around or anyone who had the issue that found a way for it to work please let me know. thank you Link to comment Share on other sites More sharing options...
crazyhotpockets Posted June 12, 2020 Author Share Posted June 12, 2020 Also every time i try to make an account it says the email has been used even if it has not.. Very confused Link to comment Share on other sites More sharing options...
crazyhotpockets Posted June 12, 2020 Author Share Posted June 12, 2020 seems like i finally made an account now i am just greeted with ERROR 500 Link to comment Share on other sites More sharing options...
NQ-Naerais Posted June 12, 2020 Share Posted June 12, 2020 We're having some issues with the payment platform for some folks. If it persists, please open a ticket here: https://support.dualthegame.com/hc/en-us Link to comment Share on other sites More sharing options...
crazyhotpockets Posted June 14, 2020 Author Share Posted June 14, 2020 Have done this was told they are aware of the issue and working to fix it. Just wanted to see if anyone had a best guest of when i should try again. -Thanks Link to comment Share on other sites More sharing options...
Aevric Posted June 15, 2020 Share Posted June 15, 2020 I tried to pledge twice this weekend. My main email address, which I have signed up for the news emails, wouldn't let me create a game or forum account. Tried purchasing, got an error. Tried an alternative email address, got signed up on the game site and forums, but another error while trying to pledge. I heard back from Xsolla about my alternate email purchase, they said it would be refunded, even though I never got sent a purchase confirmation via email. If my first email account was charged as well (I didn't hit the send customer support ticket on that one), I'm going to be pissed. So much for the IGN promotion discount as well, once entered, even if there's an error in the purchase, it's invalid. Link to comment Share on other sites More sharing options...
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